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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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The frame looks good and the lenses are affordable. Since I don't get my glasses, I will wait to see if the purchase is a wise one
I like how easy it was to purchase it and I loved how it helped show me what my best fit would be, hopefully all goes all planned..
Very easy i hope they come fast and i cant wait to wear them and see if they work! Ive sent 2 emails regarding my last purchase which was wrong and ive yet to get a response, hopefully these will be better.
And the website just a little more user friendly regarding order modifications. I also realized after 3 or 4 days my order was on hold, i guess for verification... but no one notified me of that so im not sure how log they would have sat on hold. Otherwise ive had success with Eyebuy in the past, they're also favored by consumer reporting if youd like to decide for yourself.
This site has some really cute glasses at reasonable pricies. I can not wait to get my order so i can give a better review.
Excellent. For the money decent quality. Just wish I could get them sooner! Maybe they could offer scratch resistant lenses? Just a thought.
Before was cheaper and does not charge the inrallable I will have to change the place of purchase is very expensive and had more mount change the image of the person
It was easy to upload photo and too try on classes. I felt comfortable with the "Try On" feature. Great frames and lens' are reasonably priced.
Simple and easy web site to use. Order was quick. Allowed me to us my Amazon account which is a plus.
I look forward to to receive my new glasses! I am happy that there was a promo code for my 1st purchase. I was able to get 20% off and free shipping. I am excited to be able to wear my sunglasses right before summer. Yay!
I ordered my glasses for the first time and I love them. I had my eye doctor check them when I had my 2nd visit and she said they were spot on. I was and still am very happy with my purchase. I like them so much I ordered a pair of sunglasses and can't wait to get them
I have been using EyeBuyDirect for awhile now. It was the best referral I ever received. For less than the price of one pair of non name brand, I can get three or more pairs to fit different styles.
I've ordered one pair from here a year ago and just ordered another pair today. Love that they now have a 14-day style fit period. Makes the process much less stressful.
The thing that was really unhappy with was their customer service. I bought 2 pairs of glasses because I wasn't sure which ones were going to suit me best. Turns out neither pair looked good on me so I decided to exchange them for a different pair. I called them to arrange a swap and the lady on the phone just couldn't understand what I was trying to say and she kept wanting to exchange the ordered 2 pairs with 2 new pairs. Since that painful 10 minute chat on the phone, I have had countless back and forth emails, every time with a different representative, trying to up-sell and me having to repeat myself that I only want the one pair of glasses. The order for the replacement pair has now gone through and have received an refund for the difference, but I did not receive and invoice for it all. I asked for one and the email they replied with contained no attachment. I emailed asking again and they sent me the invoice for the first 2 pairs of glasses which I was returning. Such a JOKE! So I am still waiting for the correct invoice and the glasses are being made as we speak.
Very simple. I love the try on feature. Easy ordering and not a bad selection of lenses. It took no time at all. I only hope that the glasses are a good fit the first time!
I love that I was able to buy a pair of prescription sunglasss for a fraction of the price I would have spent elsewhere.
Good quality glasses, pairs last about a year with heavy use, scratches up pretty easily but let long if taken care of
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members