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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,678
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,099 reviews

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1 review
0 helpful votes
Follow Michael W.
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It's not as easy as pushing the "return" button on Amazon. Also be aware of any loss of BOGO prices.

Date of experience: April 14, 2026
Florida
2 reviews
0 helpful votes
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Excellent in every way
April 24, 2026

My tenth pair of prescription eyeglasses and sunglasses.

Date of experience: April 14, 2026
Florida
1 review
0 helpful votes
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Advanced progressive lenses custom-tuned for smooth distance-to-near transitions, optimized zone balance, and reduced swim/blur. Combined with high-index, anti‑reflective, water‑repellent and blue‑light coatings plus precise frame fitting for comfortable all‑day use and a polished, modern look.

Online but great experience!

Date of experience: April 13, 2026

Over all good
April 1, 2026
Previous review

Over all good

Date of experience: March 22, 2026
Georgia
1 review
0 helpful votes
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Slightly pricey but worth it
April 24, 2026

At my OPTOMETRIST I pay from $50-$180 for an assessment and my frames with my prescription. With that being said, it's harder to find more fashionable glasses at my OPTOMETRIST so maybe once a year I will get a pair of glasses from here to try something a little more out of my comfort zone and I've never hated them, but I find that they don't often me become my regulars, but maybe it's because I'm not finding a style that I'm genuinely in love with.

Date of experience: April 13, 2026
Virginia
1 review
0 helpful votes
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I was a bit beyond the 14 day return limit and they gave me the chance to return anyway as it was close. Great experience!

Date of experience: March 11, 2025
Indiana
1 review
0 helpful votes
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Always frustrating to find the model I like the best to be out of stock. It happens frequently.

Date of experience: April 13, 2026
Arizona
2 reviews
0 helpful votes
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Remove earlier review
April 23, 2026
Updated review

Please remove earlier review. The problem was on my end. Thanks

Date of experience: April 13, 2026

After the failed first order, I verified my prescription and it was identical with what I had on my prescription. I placed the 2nd order with the same prescription and rec'd another pair of unusable glasses. The 2nd order was not as horrible as the first, but still not even close.
I am done with Eyedirect and will post negative reviews on social media to stay away from this online company.

Date of experience: April 13, 2026
Kentucky
1 review
0 helpful votes
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Refund never rec'd
April 23, 2026

Mailed on Monday. A week passes. Still no refund. NO help from c/s either

Date of experience: April 13, 2026
1 review
0 helpful votes
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Much too automated - difficult to reach a person. Was ultimately unable to utilize insurance benefits causing more out of pocket cost. Response was vague and unhelpful including irrelevant information.

Date of experience: April 13, 2026
Florida
1 review
0 helpful votes
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One out of two
April 23, 2026

I ordered two pairs of glasses. One had the correct prescription and one was incorrect. They had me send the wrong one back and said I'd be refunded. Still waiting on the refund.

Date of experience: March 25, 2026
North Carolina
1 review
0 helpful votes
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LOVE YALL
April 23, 2026
Updated review

LOVE having options and fashion at an affordable price! As well as quick shipping.

Date of experience: April 13, 2026

Amazing!
September 27, 2025
Previous review

I have been purchasing from yall for a while now! Always pleased with my purchases! I just keep buying more and more! So excited to have so many fun and fashionable options at such an amazing price!

Date of experience: September 16, 2025
Colorado
1 review
0 helpful votes
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Not good filters
April 23, 2026

I have ordered from your website before and found it easy and affordable. This time around I had to enter my new prescription at least 12 times. I would constantly get error messages saying that the frames use elected can not support your prescription. That is fine but I had to go through multiple pairs of frames re-entering my prescription each time to find a frame that can accommodate my prescription. Your filters need to be updated.

Date of experience: April 12, 2026
North Carolina
1 review
0 helpful votes
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Speed and Pricing
April 23, 2026

I have been ordering from Eyebuydirect since 2018. The extensive size guides are what initially hooked me, as I was able to find a pair of similarly sized frames to a pair I was buying from a local supplier that became unstocked. It was even better that the pair I bought was about 20% the cost of the pair I had been buying (frames and prescription combined). At the time, I was working my way through college and money was scarce, so budget friendly was a huge factor. Adding in the decent quality for the price, and I was forever hooked. Because of the low prices, I am more willing to explore different types of eyewear.

If I have one negative thing to say, it was that my current glasses (also from here) are not anti-reflective even though that was part of the package. This is very problematic with pictures, especially when I needed to update my ID. This was not an issue with another set I owned, so I hope the new set is better.

Date of experience: May 1, 2018
Pennsylvania
2 reviews
0 helpful votes
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Worth it
April 23, 2026
Updated review

I have been buying my family's eyeglasses with Eyebuydirect.com for years and not only they are more affordable than on other sites. They look awesome.

Date of experience: April 12, 2026

Awesome sales
June 12, 2020
Previous review

Awesome sales. Beautiful glasses. Easy checkout process

Date of experience: May 13, 2020
New Jersey
1 review
0 helpful votes
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Awesome and quick
April 22, 2026

I always order my glasses from Eyebuydirect. I've always gotten so many compliments on my glasses and refer all my family and friend to buy from there.

Date of experience: April 12, 2026
1 review
0 helpful votes
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I am still waiting for my glasses that I paid already, nobody is contacting to clarify what happened, my order is on hold.

Date of experience: March 20, 2026
Massachusetts
1 review
0 helpful votes
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Good site
April 22, 2026

The piece of the st.michael glasses rose $20, darn shame

Date of experience: April 12, 2026
Pennsylvania
1 review
0 helpful votes
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Very great ordering system. I made a mistake in my shipping address and the chat customer service fixed it quickly. I would like to point out that I screwed up when I was giving a review at the end of my chat and accidentally clicked on "1" for my rating of the representative that helped me and I MEANT TO CLICK ON "10".

Date of experience: April 11, 2026
North Carolina
1 review
0 helpful votes
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Previously I wont lie i was VERY hesitant but with eyeglasses in store prices rising and the such i had to try these guys to see if they're good and as well priced as people swear and YES they are. It DOES take time for them to ship and make the frames but they work great when arrived.

Date of experience: March 15, 2026
Massachusetts
1 review
0 helpful votes
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Not a great fit.
April 21, 2026

The glasses did not fit well. I think it was the nose size. They keep falling down. If I tighten it around my face, it hurts my temples. I bought them for a backup pair when vacationing overseas and they came in very quickly.

Date of experience: August 11, 2023