On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I shall give a final review after I receive my glasses. I hope everything was ordered correctly and I'll have no issues. Love the first time discount!
Easy Process-1st time ordering glasses on line so we shall see. I am hopeful it will be an overall good experience
First glasses were too big, but they honored their return policy beautifully. Second time will hopefully be the one.
I've reviewed before but have a second chance to review. Order glasses in April, page $68 for frames and progressive lenses. Cute frames but extremely flimsy. I wore these glasses off and in alternating with another pair and three months later the frame itself broke. Called Eyebuydirect, was instructed to take a picture and email the picture to them and they would process a replacement pair. Did that, received adequate confirmation and about two weeks later I received my glasses. Ten days later, after wearing them occasionally, they broke in the same manner but on the other side of the glasses. At that point, with that poor flimsy cheap quality, I was done. Their customer service is very good but their products are of very poor quality. Maybe it was the frame, which was called Firefly, that was if questionable quality but I'm not going down that road again with them.
I have ordered numerous pairs of glasses for myself and my husband and we get tons of compliments. I love the comfort of the frames and the ease of ordering online and they dont cost a fortune.
I have had nothing but great experiences with EyeBuy Direct. I have ordered several pairs of glasses and haven't had one issue. I will never buy glasses anywhere else.
So many amazing styles and so easy to use. After buying a prescription pair of glasses a few weeks ago for night driving, I went back this week and bought a pair just for computer use. Not to mention when the glasses came they were wonderful quality for the price.
Nneeds updating but I made it through
And no I do not want to enter 100 characters but thanks for not giving me a choicee
Just got my prescription today and after hours of eyeglass shopping I decided to give this a try. Really hope I entered everything correctly!
Had a few snags with the website had to only call 2 times for help to get them ordered. I hope they are good ones when they get here i have never done anything like this before. They were very helpful one the phone to help me throw. I did say free ship for first time customers but i had to pay if i wanted a tracking # IT WAS $19-
I saw add by another company to order glasses over the internet. I googled for more companies. After comparing I found yours. I hope that length of the extension to the ears are the right length.
Trying my first pair of online glasses... will be anxious to feel and experience the quality. The EBD website made it a fairly easy process... hope the rest goes as smoothly!
Hello. I live in Guatemala City. The prices of eyeglasses here are so expensive. So we discovered EyeBuyDirect.com and now all my family is using this website to buy sunglasses and eyeglasses changing them once a year. Website is secure and nothing to fear when using your credit card. Good service, great value and big quality.
- - - -
Hola. Vivo en Ciudad Guatemala. Los precios de los anteojos aquí son muy caros. Así que descubrimos EyeBuyDirect.com y ahora toda mi familia está usando este sitio web para comprar gafas de sol y anteojos cambiándolos una vez al año. El sitio web es seguro y no hay nada que temer al usar su tarjeta de crédito. Buen servicio, gran valor y gran calidad.
We had a great time "trying on" glasses. It was a lot of laughs and good-mother daughter bonding while we searched for just the right pair.
I just purchased my second pair from this company, so I will see how this set of frames look - no problems so far!
So easy to order and I love the prices! They also have so many styles to choose from. They make it so easy to decide by giving measurements and I love that you can upload a pic and try them on!
Impressive collection of frames
Very good prices
They do want you to be happy
This is my 4-th order with them
Tyey've increased the number of frame styles in XS. And many are quite chic.
Return policy is super.
Very satisfied with my first order. I would love a pair of sunglasses, but find them more expensive with a prescription lens, so I can't afford them right now, but plan yo try and purchase some soon. Overall I have nothing bad to say about eyebuydirect.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members