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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I cannot believe how reasonable these glasses are. I got 4, that's right 4, pairs of prescription glasses for under 100 dollars with my most recent prescription. My last pair cost me almost 400 dollars! There were some options that I didn't choose compared to my last pair but, for the price, you can't beat it! I recommend Eyebuydirect.com to everyone!
Ordering was easy. Much more convenient than shopping at Optometrist. Price is great. Will comment on quality after I receive glasses.
Every promo has worked and I can get 3-4 quality pairs of glasses for the same price as 1 at my eye doctors.
This is the easiest and cheapest method to buy glasses. My sister and brother use this service and are very happy. Don't forget to look up coupons, I saved 25%.
This is my best experience ever buying glasses. I ordered my third pair and I have always had an excellent experience. 100% recommended
Just ordered my first pair, so this review is more about the ordering experience which was very straight forward and simple. The website works very well, and is basic with few frills or unnecessary stylized menu systems.
The filtering process worked very well too and I was able to find the glasses and style I had in mind. All the payment information was entered easily and linked with my Amazon account making things even easier.
If the glasses work out great, I'll tell everyone I know about the experience. If they don't and its a hassle to return them, I'll tell everyone I know about that part of it as well.
I like many of the frames, but it was difficult to place an order. Using Chrome, windows would not appear, or appear for a few seconds, then disappear. Firefox worked better.
I buy mine and my daughter's glasses here and never have I been disappointed. For the cheap price you get glasses that are not only fashionable but sturdy and I'm obsessed with all the pairs I have boughten and the future ones to come! Recommend this website to everyone!
Love EyeBuyDirect! Its easy to try on different styles to see which fits your face the best. The quality is great + the prices are unbeatable!
Although I haven't yet received the glasses I just ordered, I am very pleased by the patience and knowledge of the customer service rep, and find the $$ savings incredible!
Ive been using this website for 3 years now and I've always had good luck. Best perk? If you dont like the glasses. Return them! They're also affordable enough to have backup or stylish wear as well!
I have these shipped to bermuda where I live so I need a trusted site, this by far is the best service. I order all my glass here now. No longer do I have to spend 400 dollars on 1 pair of glasses that I kind of like. Love the frames always have compliments. Thank you guys, please don't ever stop doing what you do! Website super easy to use. Once you plug in your prescription it's just a click away. Thanks again!
I've been buying glasses from this website for the past 8 years and I've had a good experience each time. Once my dog ate my glasses within a couple months of having them, and the customer service team replaced them. The frames I had were discontinued so they used the amount I paid for them towards my selection of new frames. Very pleased.
This website was so practical and made buying glasses so easy! I paid half less than I would have in an office!
Have dealt with EyeBuyDirect several times before and have fantastic service. TEh glasses are great and the service is exceptional. Thanks guys.
My fav part to switch up glasses! So you can have more then one pair! I having choose and I got sunglasses this time!
It was difficult getting the credit card info into the site. Had to re-edit several times for name & credit card info. NOT USER FRIENDLY. Need a better web master.
Being on the bigger side it can be difficult to find styles that match my style but eyebuy direct does have a great selection for me but I did wish they did have more simple fames but the fames comr the way they look which is hard to say about other places.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

