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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,673
value
5,189
shipping
5,189
returns
132
quality
5,292
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Florida
1 review
0 helpful votes
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I cannot believe how reasonable these glasses are. I got 4, that's right 4, pairs of prescription glasses for under 100 dollars with my most recent prescription. My last pair cost me almost 400 dollars! There were some options that I didn't choose compared to my last pair but, for the price, you can't beat it! I recommend Eyebuydirect.com to everyone!

Date of experience: May 15, 2018
Arizona
1 review
0 helpful votes
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Nice website
May 16, 2018

Ordering was easy. Much more convenient than shopping at Optometrist. Price is great. Will comment on quality after I receive glasses.

Date of experience: May 15, 2018
Missouri
1 review
0 helpful votes
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Great Company!
May 16, 2018

Every promo has worked and I can get 3-4 quality pairs of glasses for the same price as 1 at my eye doctors.

Date of experience: May 15, 2018
North Carolina
1 review
0 helpful votes
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Easy Peasy
May 16, 2018

This is the easiest and cheapest method to buy glasses. My sister and brother use this service and are very happy. Don't forget to look up coupons, I saved 25%.

Date of experience: May 15, 2018
California
1 review
0 helpful votes
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Amazing deals
May 16, 2018

This is my best experience ever buying glasses. I ordered my third pair and I have always had an excellent experience. 100% recommended

Date of experience: May 15, 2018
Ryan W.
Minnesota
1 review
0 helpful votes
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Easy
May 15, 2018

Just ordered my first pair, so this review is more about the ordering experience which was very straight forward and simple. The website works very well, and is basic with few frills or unnecessary stylized menu systems.

The filtering process worked very well too and I was able to find the glasses and style I had in mind. All the payment information was entered easily and linked with my Amazon account making things even easier.

If the glasses work out great, I'll tell everyone I know about the experience. If they don't and its a hassle to return them, I'll tell everyone I know about that part of it as well.

Date of experience: May 14, 2018
California
1 review
0 helpful votes
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Browser problems
May 15, 2018

I like many of the frames, but it was difficult to place an order. Using Chrome, windows would not appear, or appear for a few seconds, then disappear. Firefox worked better.

Date of experience: May 14, 2018
California
1 review
0 helpful votes
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I buy mine and my daughter's glasses here and never have I been disappointed. For the cheap price you get glasses that are not only fashionable but sturdy and I'm obsessed with all the pairs I have boughten and the future ones to come! Recommend this website to everyone!

Date of experience: May 14, 2018
Virginia
1 review
0 helpful votes
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Love EyeBuyDirect! Its easy to try on different styles to see which fits your face the best. The quality is great + the prices are unbeatable!

Date of experience: May 14, 2018
Illinois
1 review
0 helpful votes
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Although I haven't yet received the glasses I just ordered, I am very pleased by the patience and knowledge of the customer service rep, and find the $$ savings incredible!

Date of experience: May 14, 2018
Colorado
1 review
0 helpful votes
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Always recommend!
May 15, 2018

Ive been using this website for 3 years now and I've always had good luck. Best perk? If you dont like the glasses. Return them! They're also affordable enough to have backup or stylish wear as well!

Date of experience: May 14, 2018
Virginia
1 review
0 helpful votes
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Glasses
May 15, 2018

This is a great site to buy glasses, I have been buying from them since 2009 and they have continuously been supplying me with a great product

Date of experience: May 14, 2018
Florida
1 review
0 helpful votes
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I have these shipped to bermuda where I live so I need a trusted site, this by far is the best service. I order all my glass here now. No longer do I have to spend 400 dollars on 1 pair of glasses that I kind of like. Love the frames always have compliments. Thank you guys, please don't ever stop doing what you do! Website super easy to use. Once you plug in your prescription it's just a click away. Thanks again!

Date of experience: May 14, 2018
Ohio
1 review
0 helpful votes
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Excellent
May 14, 2018

I always recommend this site to people, I loved every pair that Ive ordered and get tons of compliments.

Date of experience: May 13, 2018
Illinois
1 review
0 helpful votes
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I keep coming back
May 14, 2018

I've been buying glasses from this website for the past 8 years and I've had a good experience each time. Once my dog ate my glasses within a couple months of having them, and the customer service team replaced them. The frames I had were discontinued so they used the amount I paid for them towards my selection of new frames. Very pleased.

Date of experience: May 13, 2018
California
1 review
0 helpful votes
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So great!
May 14, 2018

This website was so practical and made buying glasses so easy! I paid half less than I would have in an office!

Date of experience: May 13, 2018
New Zealand
1 review
0 helpful votes
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Brilliant Service
May 14, 2018

Have dealt with EyeBuyDirect several times before and have fantastic service. TEh glasses are great and the service is exceptional. Thanks guys.

Date of experience: May 13, 2018
Arkansas
1 review
0 helpful votes
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My fav part to switch up glasses! So you can have more then one pair! I having choose and I got sunglasses this time!

Date of experience: May 13, 2018
New Jersey
1 review
0 helpful votes
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Lousy site
May 13, 2018

It was difficult getting the credit card info into the site. Had to re-edit several times for name & credit card info. NOT USER FRIENDLY. Need a better web master.

Date of experience: May 13, 2018
North Carolina
1 review
0 helpful votes
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Being on the bigger side it can be difficult to find styles that match my style but eyebuy direct does have a great selection for me but I did wish they did have more simple fames but the fames comr the way they look which is hard to say about other places.

Date of experience: May 13, 2018