Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Web site very difficult to use. Good selection of frames. Cost of the glasses are a bit high but that was due to my prescription. Called customer service and received excellent help.
Great prices, great selection, had a question, loved the on line chat. Issue resolved instantly! Referred by a friend and he has had good experience so, wanted to give it a try. Glad I followed his advice.
Excellent buying experience. Great value. Easy to use website. Will continue to use Eye Buy Direct. Hope I like the glasses.
Buying a pair of bifocal, progressive glasses on this site saved me $200 compared to glasses from my optometrists shop. Glasses for 3 people in my family from EyeBuyDirect saved us $500. Awesome!
The promo codes are great incentive. Found what I was looking for right away. Did not like the added fees for both shipping and lens-types, also that you cannot choose multiple lens add-ons for one pair. Over all, great experience, for affordable prices. I look forward to receiving my first order!
Not difficult. Easy to go back if needed. Made each step uncomplicated. I will ise this site again for an additional pair of glasses and tell my friends!
What I love about this website is that it has all the info about the particular frames (especially the size-xs s m l) right next to the glasses so I don't waste time on glasses that aren't going to fit my face. Then clicking DETAILS shows you the complete dimensions of the glasses. My face is small so the vertical size is critical to know. Then you can download a pic and try them on. I've ordered a bunch of glasses from this site and love them all. Great selection too. A+++
Easy shopping and a good selection. I've had several purchases with multiple pairs of glasses. I've recommended to anyone I know that where's glasses.
The shopping and ordering process was nice and easy. What I have to wait for is the glasses to arrive. Then we will see.
I love this website... Fashionable and economical without sacrificing quality. I recommend this site to all of my students because many go without glasses because they cannot afford them.
The glasses offered are of amazing quality and great price. They have super trendy glasses that are actually affordable. The website is super easy to use, my glasses are always manufactured super fast, and their prices allow for me to keep up with my everchanging prescription. I recommend EyeBuyDirect to all my friends and family that mention needing glasses. Great site.
Was a little wary to purchase glasses from here. Sounds too good to be true, right? Well I am so glad I took a chance! Purchased a lower priced frame just to see the quality. I was blown away! Im on my third pair of glasses and shopping for a pair of sunglasses as I type this. Lol. Love love love this website, I tell everyone about it!
I was able to find a pair of glasses that worked for me without much hassle. I even could choose the lens type! My only issue is there is no expedited shipping option.
Shopping for glasses is really enjoyable on EyeBuyDirect. There are lots of filters to narrow down the choice of frames. The 'try it on' feature is great. And once you've chosen your frames, the customization options are very easy to employ.
My doctor buys his glasses here, so I have, too! I have bought my self a pair last year, and I am buying my husband a pair, now. I LOVE my glasses, and I am sure my husband will, too. I bought the clear lenses.
The selection is pretty good and the ordering process hassle free. The fact that these are relatively inexpensive as far as glasses go, affords me the benefit of buying additional pairs to fit my mood/style. ( I get just the basic single lens glasses-that helps keep the price down). So far I'm pleased with the entire buying process.
Always on time delivery... Good products at a good price. Nice selection. Cheaper than even using my own insurance.
I love how you can upload a picture and try them on! I always get the student discount as well. Eyebuydirect is always my number one choice for frames.
That was way too easy... looking forward to receiving my cute, affordable, low maintenance glasses. If they arrive and are actually functional, I will tell everyone I know. Thank you!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

