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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,047 reviews

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New Jersey
1 review
0 helpful votes
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Web site very difficult to use. Good selection of frames. Cost of the glasses are a bit high but that was due to my prescription. Called customer service and received excellent help.

Date of experience: May 7, 2018
California
1 review
0 helpful votes
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Great selection!
May 8, 2018

Great prices, great selection, had a question, loved the on line chat. Issue resolved instantly! Referred by a friend and he has had good experience so, wanted to give it a try. Glad I followed his advice.

Date of experience: May 7, 2018
Virginia
1 review
0 helpful votes
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Wow
May 7, 2018

Excellent buying experience. Great value. Easy to use website. Will continue to use Eye Buy Direct. Hope I like the glasses.

Date of experience: May 6, 2018
Alabama
1 review
0 helpful votes
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Buying a pair of bifocal, progressive glasses on this site saved me $200 compared to glasses from my optometrists shop. Glasses for 3 people in my family from EyeBuyDirect saved us $500. Awesome!

Date of experience: May 6, 2018
California
1 review
0 helpful votes
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The promo codes are great incentive. Found what I was looking for right away. Did not like the added fees for both shipping and lens-types, also that you cannot choose multiple lens add-ons for one pair. Over all, great experience, for affordable prices. I look forward to receiving my first order!

Date of experience: May 6, 2018
California
1 review
0 helpful votes
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Convenient
May 7, 2018

Not difficult. Easy to go back if needed. Made each step uncomplicated. I will ise this site again for an additional pair of glasses and tell my friends!

Date of experience: May 6, 2018
Michigan
1 review
0 helpful votes
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What I love about this website is that it has all the info about the particular frames (especially the size-xs s m l) right next to the glasses so I don't waste time on glasses that aren't going to fit my face. Then clicking DETAILS shows you the complete dimensions of the glasses. My face is small so the vertical size is critical to know. Then you can download a pic and try them on. I've ordered a bunch of glasses from this site and love them all. Great selection too. A+++

Date of experience: May 6, 2018
Germany
1 review
0 helpful votes
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Easy shopping and a good selection. I've had several purchases with multiple pairs of glasses. I've recommended to anyone I know that where's glasses.

Date of experience: May 6, 2018
Wisconsin
1 review
0 helpful votes
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The shopping and ordering process was nice and easy. What I have to wait for is the glasses to arrive. Then we will see.

Date of experience: May 5, 2018
Texas
1 review
0 helpful votes
Follow Meredith H.
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I love this website... Fashionable and economical without sacrificing quality. I recommend this site to all of my students because many go without glasses because they cannot afford them.

Date of experience: May 5, 2018
Utah
1 review
0 helpful votes
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Amazing quality
May 7, 2018

The glasses offered are of amazing quality and great price. They have super trendy glasses that are actually affordable. The website is super easy to use, my glasses are always manufactured super fast, and their prices allow for me to keep up with my everchanging prescription. I recommend EyeBuyDirect to all my friends and family that mention needing glasses. Great site.

Date of experience: May 5, 2018
California
1 review
0 helpful votes
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Amazing
May 7, 2018

Was a little wary to purchase glasses from here. Sounds too good to be true, right? Well I am so glad I took a chance! Purchased a lower priced frame just to see the quality. I was blown away! Im on my third pair of glasses and shopping for a pair of sunglasses as I type this. Lol. Love love love this website, I tell everyone about it!

Date of experience: May 5, 2018
Georgia
1 review
0 helpful votes
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I was able to find a pair of glasses that worked for me without much hassle. I even could choose the lens type! My only issue is there is no expedited shipping option.

Date of experience: May 5, 2018
South Carolina
1 review
0 helpful votes
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Fun and easy
May 7, 2018

Shopping for glasses is really enjoyable on EyeBuyDirect. There are lots of filters to narrow down the choice of frames. The 'try it on' feature is great. And once you've chosen your frames, the customization options are very easy to employ.

Date of experience: May 5, 2018
Germany
1 review
0 helpful votes
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It's good
May 7, 2018

The prices are fine and the website was functional. I will use it again. I will tell my friends to use this service.

Date of experience: May 4, 2018
California
1 review
0 helpful votes
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My doctor buys his glasses here, so I have, too! I have bought my self a pair last year, and I am buying my husband a pair, now. I LOVE my glasses, and I am sure my husband will, too. I bought the clear lenses.

Date of experience: May 4, 2018
New York
2 reviews
0 helpful votes
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Affordable
May 7, 2018

The selection is pretty good and the ordering process hassle free. The fact that these are relatively inexpensive as far as glasses go, affords me the benefit of buying additional pairs to fit my mood/style. ( I get just the basic single lens glasses-that helps keep the price down). So far I'm pleased with the entire buying process.

Date of experience: May 4, 2018
Ohio
1 review
0 helpful votes
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Love you guys
May 6, 2018

Always on time delivery... Good products at a good price. Nice selection. Cheaper than even using my own insurance.

Date of experience: May 4, 2018
New York
1 review
0 helpful votes
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I love how you can upload a picture and try them on! I always get the student discount as well. Eyebuydirect is always my number one choice for frames.

Date of experience: May 4, 2018
New York
1 review
0 helpful votes
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Unreal
May 6, 2018

That was way too easy... looking forward to receiving my cute, affordable, low maintenance glasses. If they arrive and are actually functional, I will tell everyone I know. Thank you!

Date of experience: May 4, 2018