Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,678
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

245,103 reviews

We monitor reviews for authenticity

Kentucky
1 review
1 helpful vote
Follow Bethany G.
Unfollow Bethany G.
Share Review
Report Review

Very straight forward, easy to navigate, great variety of frame styles and color, even better prices. I love being able to try them on its the cherry on top of the entire experience verses just ordering a pair and hoping you like the way they look once received!

Date of experience: May 24, 2018
Virginia
2 reviews
1 helpful vote
Follow Donald S.
Unfollow Donald S.
Share Review
Report Review

EyebuyDirect has a very good selection of frames and options for the lenses. I do wish they had the option of polarizing sunglasses. I have ordered several pairs from them before and they are always of excellent quality and unsurpassed value.

Date of experience: May 24, 2018
Illinois
1 review
0 helpful votes
Follow Nicole M.
Unfollow Nicole M.
Share Review
Report Review

Good
May 24, 2018

Good selection and easy to checkout. Would buy from again. Prices are fair as well. It was a good experience altogether!

Date of experience: May 24, 2018
Pennsylvania
1 review
1 helpful vote
Follow Sandra T.
Unfollow Sandra T.
Share Review
Report Review

Awesome site
May 24, 2018

I have several pairs of glasses from this site. Its easy to order and free shipping. Love the selection and savings.

Date of experience: May 23, 2018
Washington
1 review
0 helpful votes
Follow Kristen H.
Unfollow Kristen H.
Share Review
Report Review

Great
May 24, 2018

These are great glasses wear them all the time just ordered my prescription sunglasses can't wait to get them

Date of experience: May 23, 2018
Minnesota
1 review
0 helpful votes
Follow Jill F.
Unfollow Jill F.
Share Review
Report Review

I am so glad there is an alternative to the over priced glasses that seem to dominate the market. The glasses and sunglasses I got fit me perfectly. No adjustments needed. Super easy to make the purchase. Now my teenager lost his glasses and it's okay because we can replace them for less than $50!

Date of experience: May 23, 2018
Illinois
2 reviews
0 helpful votes
Follow Stephen G.
Unfollow Stephen G.
Share Review
Report Review

I found the eyeglasses I need, chose the lenses, entered the prescription and paid. Simple. Good selection at competitive prices.

Date of experience: May 23, 2018
Washington
1 review
0 helpful votes
Follow Jillian J.
Unfollow Jillian J.
Share Review
Report Review

We will see
May 24, 2018

I tried to use the site on my phone. I got all the way through, until the shipping. It would not let me get pass the shipping to enter my payment. The payment part was all greyed out, even after selecting a shipping method.
Other than that the glass seem to be reasonable price. We will see if they were worth it when I get them. I ordered prescription sun glasses. I hope they don't take long to get here.

Date of experience: May 23, 2018
California
1 review
0 helpful votes
Follow Surah d.
Unfollow Surah d.
Share Review
Report Review

I just loved it! The website is very intuitive and easy to purchase. The try-on tool is awesome! Very good quality and modern fashion designs.

Date of experience: May 23, 2018
Minnesota
1 review
0 helpful votes
Follow Chap H.
Unfollow Chap H.
Share Review
Report Review

Although the personal touch is lacking, the prices more than make up for that. Going on my 3rd pair and love the selection and try on feature of the site!

Date of experience: May 23, 2018
Washington
1 review
0 helpful votes
Follow Kristine R.
Unfollow Kristine R.
Share Review
Report Review

Always what I want
May 23, 2018

Amazing place to buy affordable eye wear. Easy to use and very simple process. Amazing selection and trending eye wear.

Date of experience: May 22, 2018
New York
2 reviews
0 helpful votes
Follow Maria Q.
Unfollow Maria Q.
Share Review
Report Review

Easy to navigate site... Great selection, and great prices...;)
Will recommend to friends...

Date of experience: May 22, 2018
Utah
1 review
0 helpful votes
Follow Miguel R.
Unfollow Miguel R.
Share Review
Report Review

I love everything about this website, I just wish my orders would show up sooner! I maybe wish the glasses were quicker to make too.

Date of experience: May 22, 2018
New York
1 review
0 helpful votes
Follow Jessica N.
Unfollow Jessica N.
Share Review
Report Review

They assisted me to find the best frame to fit my prescription- I just wish I could pay extra to expedite. Very helpful

Date of experience: May 22, 2018
Oklahoma
1 review
0 helpful votes
Follow Leanne J.
Unfollow Leanne J.
Share Review
Report Review

Watch videos was easy to figure out how to put my prescription in hope all goes well when I get glasses

Date of experience: May 22, 2018
Oklahoma
1 review
0 helpful votes
Follow Darla S.
Unfollow Darla S.
Share Review
Report Review

Easy
May 23, 2018

This is my 4th pair of glasses from eyebuydirect. I tell EVERYONE about how easy it is to place a order. That the frames are fantastic an the prices are even better. I recieved all my orders very fast and in perfect condition.

Date of experience: May 22, 2018
District of Columbia
1 review
0 helpful votes
Follow Jose J.
Unfollow Jose J.
Share Review
Report Review

First time.
May 22, 2018

Buy for the first time, it's easy and fast. I liked it a lot and have a lot of details to understand what you need to buy. When I arrive, I will have a better opinion.

Date of experience: May 22, 2018
Tennessee
1 review
0 helpful votes
Follow Dorine B.
Unfollow Dorine B.
Share Review
Report Review

I have heard great things about your glasses and I am excited about getting them. My only reservation is my prescription are progressive.

Date of experience: May 22, 2018
Minnesota
1 review
0 helpful votes
Follow Dave G.
Unfollow Dave G.
Share Review
Report Review

Easy & Fast
May 22, 2018

Buying glasses for my daughter. The process is simple and fast. Great experience! I will be purchasing my own glasses from EyeBuyDirect soon!

Date of experience: May 22, 2018
North Carolina
1 review
0 helpful votes
Follow D R.
Unfollow D R.
Share Review
Report Review

Easy and effective
May 22, 2018

Just a few clicks and you can have as many glasses as you can for low prices! For the people that give bad reviews they clearly don't ask or call for help it's literally common sense using this website.

Date of experience: May 21, 2018