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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,680
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,116 reviews

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Arkansas
1 review
1 helpful vote
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Best Deals EVER!
May 29, 2018

I have never had an issue with this company and have bought more than 15 pairs of glasses from them! If you want glasses for different outfits or different styles, this is the place to buy, without spending a fortune!

Date of experience: May 28, 2018
New Hampshire
1 review
1 helpful vote
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I was happy with the process. I liked the try on feature
It seemed to work well on my phone. I think everything will well and i will know for sure when I get my glasses.

Date of experience: May 28, 2018
Connecticut
1 review
1 helpful vote
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Great website
May 29, 2018

Ease of ordering, ease of returns. Selection is decent. Prices are very good even with add ones. Would recommend and have recommended to friends and family.

Date of experience: May 28, 2018
Texas
1 review
0 helpful votes
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Love eyedirect
May 28, 2018

Amazing prices for high-quality glasses! Only recommendation I give is to have pics of people in glasses for all the glasses. I will not buy a pair of glasses if I cannot see it on someone elses face. I also tried taking a pic of myself with the glasses on, and it made my face really wide.

Date of experience: May 27, 2018
California
1 review
0 helpful votes
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No problem with my credit card but I cannot confirm have they accepted my order or not. They have a good product, stylish frames and moderate lens prices but then so do most of the opposition... the web site really lets them down and looking at the recent reviews, I am not the only one having problems with credit card acceptance.

Date of experience: May 27, 2018
California
1 review
0 helpful votes
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Excellent service, love my glasses the prescription was spot on. Website was super easy to use not like some that I have tried

Date of experience: May 27, 2018
Georgia
1 review
0 helpful votes
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Easy, Easy, Easy! Far better then any other on-line eyeglass distributor. The deal was good as it is a holiday weekend and Honey helped too!

Date of experience: May 27, 2018
Texas
1 review
1 helpful vote
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I'm ordering a second pair because I had such a good experience with the first ones. So much cheaper than any other way! Love the option to "try them on," helps a lot. Probably going to buy a lot more!

Date of experience: May 26, 2018
Minnesota
1 review
1 helpful vote
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Great Prices!
May 27, 2018

First time using this site! I wish I found them earlier before I spent 95 dollars on one pair of glasses.

Date of experience: May 26, 2018
California
1 review
1 helpful vote
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Nice to Deal With
May 27, 2018

This is now my 3rd order with EyeBuyDirect. I was completely satisfied and very glad with my previous 2 orders that I will continue to do so as needed. I highly recommend them to you in price and pleasant service. You'll be glad you did and will surely order more as I did.

Date of experience: May 26, 2018
California
1 review
1 helpful vote
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After years of having one pair of real glasses, and "making do" with readers spread throughout the house, I took a colleagues recommendation and tried EBD. Two pairs of real glasses with all the bells and whistles for under $200 is so much better than my old pair which was at least twice that amount. Now I will be able to keep just one set of glasses near my chair - good for both reading and watching TV, as well as another pair to wear around without worrying about losing or breaking by super expensive pair. I just wish the selection were a little more broad.

Date of experience: May 26, 2018
West Virginia
1 review
1 helpful vote
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Sucks
May 26, 2018

I ordered glasses that change from inside to outside and the sent me prescription sunglasses and then when I called they tried to get me to pay more. It was their fault and they wouldn't fix it. I know I wont be ordering anything through here ever again it sucks!

Date of experience: May 26, 2018
Leo L. — Eyebuydirect Rep
over a year old

Good day,

We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.

You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.

Thank you.

Jamaica
1 review
1 helpful vote
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I've purchased glasses from here twice and it's always been a simple and pleasant experience and glasses are delivered on time

Date of experience: May 26, 2018
Qatar
1 review
1 helpful vote
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Best Price - Great Support - Five Star - loved - Great services.
A referred family who have been equally satisfied.

Date of experience: May 26, 2018
Michigan
1 review
1 helpful vote
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This is my second time ordering from EyeBuyDirect. Totally satisfied with my first purchase so I am back for another pare saving a ton of cash and the glasses are great.

Date of experience: May 25, 2018
Georgia
1 review
1 helpful vote
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Great Value
May 26, 2018

Love this site. The glasses fit well & the prescription is accurate. The prices are awesome, especially compared to other sites.

Date of experience: May 25, 2018
Florida
1 review
1 helpful vote
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Highly Recommend
May 26, 2018

EyeBuyDirect is very consumer-oriented/friendly. They have fast turnaround response time. The variety of selections to choose from is the best. I have been a loyal user of EyeBuyDirect for the last three years. I would not change that at all and will continue to use them. Just ordered my 4th pair!

Date of experience: May 25, 2018
Tennessee
2 reviews
1 helpful vote
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The site was easy to navigate, we quickly found exactly what we were looking for. The price was better than on other competitor sites and I loved that we could upload a picture and see how they would look on. I only wish they could get them here faster. Thought it was a little strange that the free shipping was 7 -14 business days and the UPS $19 shipping was the same 7 - 14 business days. Other than that, a great experience. We will be telling friends and family who wear glasses.

Date of experience: May 25, 2018
Virginia
1 review
1 helpful vote
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The sight was Easy to navigate. The low prices for great quality was exceptional. Referred by a friend so glad about it. Never by retail glasses again.

Date of experience: May 25, 2018
New York
1 review
1 helpful vote
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Great Prices
May 26, 2018

I love the prices and there are some really cute frames. I even really liked the try it on feature. As My first time buying lenses online, I had a great experience and got a 30% promo code. Now the question is, how will they suit me when they come in the mail?

Date of experience: May 25, 2018