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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I have never had an issue with this company and have bought more than 15 pairs of glasses from them! If you want glasses for different outfits or different styles, this is the place to buy, without spending a fortune!
Ease of ordering, ease of returns. Selection is decent. Prices are very good even with add ones. Would recommend and have recommended to friends and family.
Amazing prices for high-quality glasses! Only recommendation I give is to have pics of people in glasses for all the glasses. I will not buy a pair of glasses if I cannot see it on someone elses face. I also tried taking a pic of myself with the glasses on, and it made my face really wide.
No problem with my credit card but I cannot confirm have they accepted my order or not. They have a good product, stylish frames and moderate lens prices but then so do most of the opposition... the web site really lets them down and looking at the recent reviews, I am not the only one having problems with credit card acceptance.
Excellent service, love my glasses the prescription was spot on. Website was super easy to use not like some that I have tried
Easy, Easy, Easy! Far better then any other on-line eyeglass distributor. The deal was good as it is a holiday weekend and Honey helped too!
I'm ordering a second pair because I had such a good experience with the first ones. So much cheaper than any other way! Love the option to "try them on," helps a lot. Probably going to buy a lot more!
First time using this site! I wish I found them earlier before I spent 95 dollars on one pair of glasses.
This is now my 3rd order with EyeBuyDirect. I was completely satisfied and very glad with my previous 2 orders that I will continue to do so as needed. I highly recommend them to you in price and pleasant service. You'll be glad you did and will surely order more as I did.
After years of having one pair of real glasses, and "making do" with readers spread throughout the house, I took a colleagues recommendation and tried EBD. Two pairs of real glasses with all the bells and whistles for under $200 is so much better than my old pair which was at least twice that amount. Now I will be able to keep just one set of glasses near my chair - good for both reading and watching TV, as well as another pair to wear around without worrying about losing or breaking by super expensive pair. I just wish the selection were a little more broad.
I ordered glasses that change from inside to outside and the sent me prescription sunglasses and then when I called they tried to get me to pay more. It was their fault and they wouldn't fix it. I know I wont be ordering anything through here ever again it sucks!
I've purchased glasses from here twice and it's always been a simple and pleasant experience and glasses are delivered on time
Best Price - Great Support - Five Star - loved - Great services.
A referred family who have been equally satisfied.
This is my second time ordering from EyeBuyDirect. Totally satisfied with my first purchase so I am back for another pare saving a ton of cash and the glasses are great.
Love this site. The glasses fit well & the prescription is accurate. The prices are awesome, especially compared to other sites.
EyeBuyDirect is very consumer-oriented/friendly. They have fast turnaround response time. The variety of selections to choose from is the best. I have been a loyal user of EyeBuyDirect for the last three years. I would not change that at all and will continue to use them. Just ordered my 4th pair!
The site was easy to navigate, we quickly found exactly what we were looking for. The price was better than on other competitor sites and I loved that we could upload a picture and see how they would look on. I only wish they could get them here faster. Thought it was a little strange that the free shipping was 7 -14 business days and the UPS $19 shipping was the same 7 - 14 business days. Other than that, a great experience. We will be telling friends and family who wear glasses.
The sight was Easy to navigate. The low prices for great quality was exceptional. Referred by a friend so glad about it. Never by retail glasses again.
I love the prices and there are some really cute frames. I even really liked the try it on feature. As My first time buying lenses online, I had a great experience and got a 30% promo code. Now the question is, how will they suit me when they come in the mail?
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo


Good day,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you.