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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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My glasses broke 6 months into wearing them (I did not even wear them all the time, only to watch tv in bed and occasionally to work) I was very disappointed, I just picked them up and the handle came off. I contacted eyebuydirect and they told me they'll send me a free pair I was very happy with the customer service until they told me I had to pay $10 for shipping. Customer service sucks felt like I was talking to a robot and I had to repeat myself multiple times plus shipping should have been covered 100% when it is not even remotely my fault the glasses broke. I am getting my so called "free pair" and never ordering glasses there again. Even if the glasses are on the cheaper side if $30 are going to break every few months I don't think that's worth it. I'll try zenni.
I was so happy with the quality of these. I was considering Warby Parker but decided to try out EBD first. I bought two pairs of prescription glasses and one pair of prescription sunglasses for cheaper than I would have spent for ONE pair of glasses at Warby Parker. Excellent quality and cheap enough that I won't feel awful if I accidentally sit on them.
I haven't gotten my glasses yet, but the ordering process was easy. However, the code I used for free shipping was for USPS shipping only, and I wasn't given the option for that method, so I was a little upset about having to pay $19 for shipping.
I have excellent experience before and hope to continue doing business with you. Expecting my third order soon. It is easy to recommend your company with my friend and relatives because of your products and professionalism and great prices, thanks.
Thank you for providing multiple sizes, petite people have a hard time finding glasses because theyre in between adult sizes in kid sizes.
I love using this website because I can select many filters so I will only be looking at what interests me!
very easy website to navigate. has useful information. found what i needed. havent tried the glasses yet but the website is very user friendly.
Ive ordered from here many times and I'm never disappointed. They are a great value, and ease of ordering is best.
Good selection of glasses & sunglasses and it was easy to order and add my sunglasses prescription and Everything went smoothly now I just wait for my sunglasses to arrive
Website not super easy to use, but love the varied selections and add-on options. Good pricing. Satisfied customer - 5th time to order
Love my glasses! They came in a timely fashion and look so good on! Ive spent hundreds of dollars on glasses before and I've never felt as confident in them as do with my ones from this site. The site was so easy to navigate to, I was a little hesitant to buy glasses online but this site made it very easy. I am very happy with my purchase
Es la primera vez que hago un pedido y hasta ahora me siento segura espero sea rĂ¡pido la entrega y de calidad
It was fine. Considerably less expensive than other online sites. Figuring out the sizes was a bit difficult. Pictures do not look good based on size of the glasses.
The products and price are good, but the website is slow to load and the payment process lingers on forever before accepting your credit card. Payment screen is NOT easy to us.
Hi David,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!
I'm still getting used to ordering glasses online since my eyes are very bad, I love the style choices! It's so hard to find stylish glasses in a store without a ridiculous price tag, these are so doable and super cute!
I have purchased eyewear from this site for the last 3 years, and I am impressed with the quality of the glasses. I am only purchase new glasses because my prescription has changed. The last pair of glasses are still in good shape, and I loved the design(Hampton). I will continue using this site for my eyewear.
Easy peasy. The process was extremely clear and im Pretty confident ill Like the glasses when they come.
A very well laid out site, easy to navigate and find what I want. The pictures show you just what you're going to get and the guide to figuring out your face shape and pick glasses that fit your face was cute and informative. I will definitely be buying here again!
I'm not sure it should always be true that you get what you pay for? We have purchase glasses from other discount websites before and they lasted a lot and where overall better quality. I am ordering here again only because Zenni doesn't carry the model my daughter wants. Still hoping they last longer than 3 months
I LOVE the selection and the prices were IMPRESSIVE! I will be back for more!
Thank-you for being so available to the public!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Anastacia,
We would like to apologize for the troubles and frustration that you experienced with EyeBuyDirect. You may provide your contact number to and best time to reach you to help you with your concern.
You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!