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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I always tell everyone how great of a deal I got on my glasses and where I or them from! When they say I LOVE YOUR GLASSES!
Cheapest glasses i found. Only need a back up pair so didnt need to spend a lot of money. Downside though is sunglasses. Need to Have a better selection of those.
Several years ago, before moving to Africa, I bought a pair of "spare" glasses from EyeBuyDirect, as well as a pair I used at the time. Six years have passed, several pair of glasses have come and gone and I never needed the spare until recently. What a blessing! I am now ordering more. The fit and quality have been excellent. I t was easy to find the frame options that fit my size so narrowing down the choice didn't take so long. I didn't use the "try them on" option, but it's a great feature. (Someone is coming from the States, so will bring these along, can't wait!) Glad I found this company!
Great selection, service and product. I am a returning customer! And I do recommend to my family and friends.
Ive thought about ordering glasses online for a long time but never sat down to actually do it. Then I lost my prescription sunglasses! Just sat down to browse and immediately found a frame I liked. The rest was a piece of cake! Excited to get my new sunglasses!
I am in awe of the ease of ordering glasses at super affordable prices. I would say I will be a repeat customer, but unfortunately I can't access this website from my laptop - the page doesn't load any graphics or links, just text, and I had issues even finding a way to contact them about my problem. I tried on both safari and google chrome? Not sure about the issue. I just placed an order from my computer at work - it loads here on a Windows 10, perhaps an issue with them being supported on Mac computers? Regardless, once the site was up, it was neat to be able to try on frames and have many customization options for my lenses. What they're doing is great, if they could fix their website I would absolutely purchase here again.
I can order from my house and its a lot easier and cheaper! I like the selection of frames that they have. My husband is very picky and they had the kind he likes.
Great price for good quality prescription glasses! I still have my first pair that I ordered, and they are still in great condition! I have spread the word to all my money saver friends.
The try on feature is the best, large selection of glasses, need more colors for lenses. Prescriptions always seem to be on the mark. Once proceeding too far in the selection process it seems difficult to back up without losing all the info submitted. Don't like that. I wanted to go back and try the last pair I selected, but found no way to do so. I purchased them anyway, and just hope I'll like them. Hate returns.
Nice, affordable glasses! Saving hundreds of dollars than if I were to go to my optometrist or the mall. I have bought glasses with EyeBuyDirect in the past and I was satisfied with how the glasses felt and looked on me.
It would be great if you guys offered more in larger frames. I really want a pair of classy frames, and it gets annoying that those of us with larger faces are stuck with the same style frames for our entire life.
I have loved every single pair of glasses I have purchased from eyebuydirect! We have bought glasses for everyone I. The family with no disappointment yet!
My husband introduced me to this site and its awesome. If i knew about it years ago it would have saved a lot of money.
Well did find good products & excellent prices too, with good incentives. It was a worthy experience & hope to come back for more good quality glasses.
My last order it was very late if its possible my current order need to have within 5 days thats the perfect time
I have an easy time finding what I need, as well as being very happy with every pair of glasses from EyeBuyDirect.com
My first pair of glasses from them was a decent price and the lenses are so clear, but their quality was not the best... the right arm broke in half after two months. I have no heard back from them, but the pricing of each pair is so reasonable that I still came back for a replacement. I guess I'll just have to go get my broken ones fixed by a local place though.
This site is easy to navigate and provides lots of options! Love the prices and promo codes as well. Makes shopping for glasses low stress. Looking forward to receiving these glasses!
I was recommended here for my first pair of glasses, and it didn't take terribly much effort to navigate after being familiar with some other online stores. After a few minutes of browsing, I bought a pair I liked with my prescription, for less than the cost of the cheapest of the frames at the Optometrist's place of business, never-mind the lenses. A useful and fairly intuitive business site ultimately.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jacqui,
Thank you for taking time out of your busy schedule to write us and express your grievances on how our website and services do not meet up with your expectations.
To resolve your issue, please provide your contact number and the best time to reach you in order for us to walk you through the process of placing an order. You may also call us at 1-855-393-2891(US) or 1-800-734-918(for Australia) during business hours Monday - Friday, 9 AM to 10 PM EST.
Thank you and have a great day!