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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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I don't wear glasses but I always buy my wife and daughters glasses from here great price and they work great!
Responsive to my personal needs and offered to help guide me through future eyeglass selections to ensure I get the proper fit.
Quick shipping and great quality products, less than half the cost at brick and mortar and I wear progressives. I can afford some buzzers and whistles added here!
I ordered a couple pairs for myself and love them and have now ordered some for my daughter
Vast selection of frames at reasonable prices. The website is user friendly and very intuitive.
I've ordered glasses from here probably 10 times over the past 20 years. Some frames are clearly overpriced. Manufacturing and delivery are pretty fast. Overall, the experience has been positive.
Long time user of eyebuydirect. Although their glasses are not the most durable, they are affordable and customer service has been helpful with exchanging my glasses after I either didn't like the way they looked or entered the wrong Rx.
The glasses were good but I ran into a problem and reached out to Customer Service. They were quick and helpful and answered all of my questions. They quickly took care of the issue and made sure they understood what had happened. They are top notch! I think the glasses are a good value for the money without sacrificing customer care and having people answer my questions.
The selection is awesome with wonderful discounts to find. I've found very good looking glasses that fit. Pay attention to the measurements of frames
Amazing I loves this experience I had the privileged of having and being able to obtain such fine quality specimens I was overjoyed with my new spectacles.
The previous times ordering have been straight forward and easy to purchase. The prices are reasonably priced and affordable. The material and durability of the glasses on here are amazing. I've purchased two corrective lenses and one sunglasses with prescription. All three have been affordable and durable. 10/10
Great! Easy to navigate the website, the coupons are readily available, the selections are perfect. It is easy to add a prescription or multiple, and easy to order glasses!
I have ordered eyeglasses for everyone in my family and never had any issues! I have also ordered prescription sunglasses for my son and I and they have been both been great!
I ordered the wrong type of lens when I first placed my order. EyeBuyDirect sent me all the information I needed to correct my order and get my glasses reordered. I did not have to pay anything extra. In fact I got a $15 refund!
They gave me the option to do the return that was within 14 days of reviving them and it seems to have been easy enough! Shipped them back and label was provided!
I may have only ever order the same 4 frames like 10 times but i wouldn't want it any other way. Just wish my prescription worked with aviators.
Need Quality Control to check the sturdiness of the frames. The pair I received was flimsy and the lenses were wrong.
I hope the new pair is exactly what I need.
I purchased 3 pairs of glasses. I attempted to return one and received a refund (I was told to donate them, which did). I kept one pair and am very happy with them. I returned the third pair and was not issued a refund, I was told I would.
My favorite pairs, great product and customer service is fabulous
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members