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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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This is so easy and priced right. So much easier than going to the store and waiting in line. I do wish the shipping was faster.
This is my second time ordering on the website. They have nice colors and shapes available. I ordered 2 pairs, can't wait to get them.
Can't wait to try my glasses. I haven't got either of my glasses yes so I'm just waiting. EyeBuyDirect please hurry.
The website is easy to use, prices are very reasonable, and the customer service is good if you call, but the email response is a bit sketchy.
EBD may not want to rush the survey quite so fast. Ordered my first lenses 4 mins ago. All fine thus far. Not overly encouraged by the top 10 reviews to the right here. High drama. Will I be billed 3 times and have to cancel by card? Will they send me the glasses ordered by a grandmother in rural Poland? Or will I order four more pair on the weekend and tell all the kids about it? Stand by.
This was the worst attempt at ordering online. My agent, from the Phillipines spoke the worst broken dialect I have ever heard. We had to go back and erase my wifes account, to add a new one. The webmaster sucks!
This is a great online store for glasses-have purchased here for many years
I hope to continue with my new glasses needs for many years to come
Have had little or no issues working with the company
The frames cost about what they should. As with any glasses the cost comes in the lenses and still it's a relative bargain below competitors. The styles, if you shop long enough, don't change that much at all but they mix them up(colors, materials, sizes) enough to give a big variety'. The trade-off for me comes in the usual two week period just to fabricate the glasses then you endure shipping time. Coupons and sales get you a couple dollars but lenses are upwards of $30 and shipping starts at $6 so it's a gesture at best.
Great prices for beautiful frames. Very easy to use with your own prescription from your eye Dr. stylish too!
First time user, customer service was so helpful and ease of ordering couldn't have been better. Looking forward to getting my sunglasses and will definitely purchase from them again. My daughter sure did know what she was talking about when she recommended you guys!
I absolutely love everything about EyeBuyDirect from customer service to quality glasses they deserve more than 5 stars in my book! I've ordered several pairs of glasses and sunglasses, and have eyeballed more frames in my wish list than I have in any eye frame store. Upon ordering they send with your order surprise free eye frame screwdrivers, glasses holding cloth, and it comes in an awesome little box that I double as a glasses case because the quality is that just great. The customer service is absolutely top notch as well, any questions I've asked they've answered with no complications whatsoever. I've got to give them a great amount of credit too for how easy it is to order through them! For frame size just have measurements of distance between eyes and total size from eye to eye, and your prescription for lenses, which you would obtain when you get an eye exam done. If you have any certain needs for prescription like bi focals, multi focals, progressive, transition sunglasses, the list goes on they've got it covered, and will work with you too if need be. I've been downright amazed by the quality and prices done here at EyeBuyDirect that I will continue being a customer for years.
I was a bit skeptical about ordering online glasses. The 1st company I used it was not successful. I use progressive lenses. I am delighted I can see! These progressives are a full lens, hard to find on many online sites. I have ordered my 2nd pair!
I have lost track of how many pairs of glasses I have ordered from EyeBuyDirect. I have ordered them for myself, my mother, and also my father. I have only had to return one pair if I recall correctly, and that was due to them being too big for my face (which was my own error). Their customer service has also been good to me the few times I have had to contact them. Keep in mind, you tend to get what you pair for with this company. I have only had one pair of frames break on me - they were some fairly cheap frames though ($9 without prescription). As long as nothing drastically changes, I intend to be a long time customer.
I used to love this site but now it has become like a Chinese fish market. Too many bait tactics that are frustrating and lure for more money. As an example, when you apply Screen Protection to lenses, they charge double the amount of money when one is ordering reading glasses Vs when one is ordering distance glasses. This is the same screen protection for god's sake. They know that the customers of reading glasses will very likely buy it but for distance readers, it's an optional thing...
Hi Sanjay,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918.Our business hours are 9:00 a.m. - 12:00 a.m., Monday through Friday, EST.
Thank you
I'm a fan and would recommend to a friend. 5 stars for the price. Cons: I have had several frames break (style "chilling") and the film has seemed to go critically away after 1.5 years (i am buying a replacement now) but the cost and convenience is in line. Thank you
The whole process was easy from beginning to end. The prices were great and there were a lot to of variety to pick from.
This was the first time I have purchased from EBD. The websites use of cookies kept crashing the site. It took me forever to place my order because I had to keep clearing cookies. So Annoying! I have not received my glasses yet and I am hoping that they are at least of medium quality. It is al least 25% of what I normally pay at the office and the selection is greater than Costco. I will update when I get my glasses.
Love the price - makes it easy to purchase multiple styles to have in your collection. Recommended to co-workers.
This company didn't only charge me two but three time for one pair of glasses. I had to cancel my cards and then they sent me a tracking number for overnight shipping a week ago. And still haven't gotten them! The customer service sucks.
Hi Marecus,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918.Our business hours are 9:00 a.m. - 12:00 a.m., Monday through Friday, EST.
Thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sara,
We apologize for the inconvenience. Your business means a lot to us, we will be glad to help and raise your concern for us to continue to improve our service. You may also provide your direct contact number and the best time to reach you.
You may also call us at 1-855-393-2891(US) or 1-800-734-918.Our business hours are 9:00 a.m. - 12:00 a.m., Monday through Friday, EST.
Thank you