On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I needed some glasses, but my prescription was 2 years and 4 days old, which was just over the 2 year limit permitted for it to be valid. So, I hopped on this site and got a pair of glasses for $25. I was very happy, until I misplaced them at a night club. So I just bought 7 pairs of glasses for the price of 1 at my clinic.
I can't how happy I am, these glasses are great, arrive quickly, and are tailored to my specific needs. If you lose them, no big deal because you can buy a new pair of prescription glasses for $20... It's so much better than any alternative at least in the USA.
Their site is very user friendly and I got a great deal on some glasses I have been looking to get for a while! I've never had glasses before, so their try on feature really helped me visualize what certain frames would look like in my face shape!
Love how the glasses are made and love that I can see them on me befor I buy them. I love how my glasses came in a hard box so the glasses did not get any scratches or brakes.
Unfortunately Eyebuydirect doesn't really provides a customer friendly shipping method for customers out uf US or Canada. I wanted to purchaise 7 items for my boyfriend and me but first of all it was not possible to purchase 7 items at one time. So their suggestion was to order 2 packages. But shipping fee was 57 $! I texted them several times to ask why shipping costs are so immensly high but they couldn't really get me an answer. They said for my destination it should be 29.90 or something. But well... it wasn't. So I really recommend ordering elsewhere...
Don't have one yet not till after I receive my glasses I can't give a review on something I haven't experienced yet
Great quality at a great price... this is the only place that I buy my glasses and I have never been disappointed... also great shipping. Thank you for helping me see the beauty of the world!
So easy to use web site, I will recommend to all friends and relatives who wear prescription glasses. Prices are unbeatable.
This is my third visit to EyeBuyDirect. Tough to beat the prices. Tough to beat the selection. Tough to beat the ease of use of their website in placing an order. Those not getting discounts because of "codes not working" or some other reason, are what appears to me to be an inept computer/internet user. I always get more discounts than I expect. This is the place to get your glasses!
I ordered a pair of glasses a couple months ago and decided to order more for variety :) very affordable and good quality products
I have used this company three times and have enjoyed the experience each time. They are fast and eager to ensure your glasses work for you.
Wow, so easy to use. I learned so much about my eye's all those crazy numbers + and - what they mean. Very impressive site with amazing prices! Can't wait to get my glasses I just ordered them tonight. Thank you
Website made ordering very easy. The selections offered were great - lots to choose from. Looking forward to receiving the glasses.
I have found every style or color or fashion pair of eyeglasses I've needed for last 6 years! Quality is the same as any leading frames I've ever purchased- don't waste your money overpaying for good glasses - buy here! I will!
When i was young i was always confused why glasses cost hundreds of dollars, considering they're mostly just plastic and cheap materials.
The rise of internet glasses shopping is life changing. No more anxiety about glasses breaking and not being able to afford a new pair for $300. No more having just one pair that i'll have to wear for 3+ years.
I've shopped around on a bunch of different websites, Eyebuydirect is my fav. I prefer them over Zenni (or warby parker, which imo kinda sucks).
10/10 will come here every time.
I always enjoy buying from this website! Their customer service is great and I love the options for kids frames!
Will use again, easy to use, prices are excellent and a lot of frames to choose from. Ordered two pairs one for a spare.
I love the ease of ordering online and the try-on feature. I had some glitches while ordering on my iPhone and had to go home to my laptop to complete my purchase. This was not the case the first time I ordered back in July. Chat was not available, so I had to email my questions. It took several days of back and forth to figure out I wouldn't be able to use the iPhone this go around. Also, I received several coupon codes "Just for You" encouraging me to complete my purchase during this time, but none of them worked with the item in my cart.
Hello Terri,
Thank you for your honest review. We totally understand your concern about the discount codes not being applied and we do apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!
Super easy and customer friendly. Has great customer service and very high quality products. Definitely will continue to order from this site.
Decided I needed more than $1.00 sunglasses this summer. Yes, truly I have been using $1 sunglasses!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sally,
We totally understand your concern about the shipping fee and we really do apologize for this.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!