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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Y'all have been great! If I were to change anything, I would ask to get less emails from you between purchases. Other than that, y'all are prompt and willing to go the extra mile. I asked for a rather strange change to my prescription and I got it with no problems whatsoever. I loved the last glasses I got from y'all and ordered my new pair just like them. Thanks for great service!
I have been a customer since 04, and ordering a new pair of glasses was easy as 123, once I decided what I wanted from their wide selection!
I saved about $150 buying here as opposed to through my local shop for top lenses and REALLY nice frames. Google for promo codes first. This is just based on the buying experience, so I'll let you know when I get them.
I love that it's so easy to manage, gets to you very fast and you get what you pay for, I was impressed with the customer service.
I can only add that you need to include more options for glasses, colors, etc
Great customer service, the return policy makes buying glasses online no risk. The customizable filters make selection a snap
Great styles, great deals, great customer service! You can try frames on online too. No hassle returns!
Eyebuy Direct is the BEST and ONLY company I buy my glasses from! The variety and selection of glasses are great, there is usually always a promotion going on that ends up saving me a ton, and I have been very satisfied with every pair of glasses I have ever ordered for myself or member of my family! The quality and durability of the glasses are phenomenal, while also being affordable, allowing me to buy more than one pair, unlike other glasses I have bought at other places. I would HIGHLY RECOMMEND Eyebuy Direct to anyone searching for stylish, budget-friendly, and durable eyeglasses and sunglasses!
To keep it simple, this site makes buying glasses easy( as long as you have you prescription lol) and it helps that I can use my HSA card to make purchases
I've ordered about 4 frames, and they have all been great... I just wish they didn't break so easily. Overall I've loved everything!
So you send an email with a 30% off code, and when I try to apply it it says I am not a "focus" member. This is misleading advertising and I hope to get my 30% discount or I will be filtering your emails to my spam box
Lenses could be a better quality. Gets dirty really fast. I don't have any other comments. You need to improve on the lenses.
Hello P,
We do understand your concern about the lenses.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!
We've been getting glasses from EyeBuyDirect for years now. Always happy with the quality. And once when I didn't like the style I was able to exchange them, hassle free. We've always gotten prescription glasses for well under $150. Try and beat that at your local Optical Center!
First time visitor, great experience. The user experience was well thought out. Had no problems ordering the perfect pair of glasses.
It seems odd that a coupon that is good for 20% off + free shipping doesn't do any good for frames that are already on sale but only a couple dollars off. You should still be able to get free shipping, at least. For example a $50 pair could be bought for about $42 with tax and free shipping yet a $42 pair that is on sale for $37 ends up being $46 with tax and shipping. Why not give 20% off original price + free shipping or at least just free shipping?
Hello Manny,
We do understand your concern about the promotions that we have.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!
You get what you pay for. I have been ordering from Eye Buy Direct for a while now. I never want to drop $150+ on glasses from my Optometrist. Each time I've had the same experience. The glasses usually break anywhere from 2-6 months from purchase. I'm very careful with my glasses (when I'm not wearing them, I have them in a case). With that being said, I really can't expect durability with a low price point. This will probably be the last pair I order. I've done the math, and with multiple replacements per year, I might as well opt for a name brand pair elsewhere.
Hello Maranda,
We do apologize for the bad frame you have experienced.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!
I was a little hesitant about ordering my glasses on line. I am so pleased with my glasses that I immediately went online and ordered a second pair. I love my glasses and they fit perfectly.
My first pair of glasses were great, so I'm buying sunglasses to go along. Super inexpensive even though I added some extras.
Very easy website. User-friendly will be buying more this way. I have bought in person before but I needed a new prescription when in person so this is way easier.
Overall the frames are stylish. However, if you want quality AND style, you'll still be paying a pretty penny. Cheaper than regular stores though!
Everything was easy till I got to the Pupil measurement. That was difficult to do and someone else tried to help but it was not clear or easy. I guess I will see when I get my glasses.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello T,
We do apologize if you were unable to apply the discount code that was sent to you.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you and have a great day!