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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love eyebuydirect! Never disappoint! So awesome and affordable! Thank you!
Love eyebuydirect! Never disappoint! So awesome and affordable! Thank you!
Glasses fit great and the price for them was great! Just always make sure to know your pd to get a great fit :)
More info on how frames fit from small-large, to know the difference
I will begin with my only negative opinion on this company which is the discount codes. When you offer a particular percentage off it should be clear right alongside that the discount only applies to full price lenses. Instead it's not until a customer picks their frames and customized their lenses that they are made aware of this stipulation. Which I understand they are already on sale but even then some of the lenses are costlier on sale then some of the ones that are regular price. 30,40, or 50 percent off is essentially worthless to consumers if they can't apply it to the lenses they want.
Besides that I had an excellent experience with this company. My delivery arrived promptly in a very sleek eco friendly box with a care guide and a carrying pouch which doubled as a cleaning cloth. The selection of frames was impressive and there were plenty of options for every physical and aesthetic preference. The fact that blue light filtering lenses were an option was astounding as even America's Best (where I purchase my contact lenses) does not offer this.
Even without the discount the quality of the glasses I received for the price was well worth it. I don't think the website does the glasses justice, they looked so much better in person. I think selecting the thinner lenses made the glasses look like I payed way more then what I did.
The checkout process was smooth and I was updated throughout the process up until delivery. I will definitely be purchasing all my future lenses from EyeBuyDirect and advise family and friends to do the same.
I did not find out until checking out that all these first customer and student discounts applied only to items not on sale. Bummer
I always got glasses at clinics and never trusted the online process and websites for glasses. Getting my first pair of glasses online was successful. EyeBuyDirect Surprised me! Great DELIVERY TIMING, QUALITY, SERVICE!
I'm more used to Amazon's or Ebay's free shipping on most orders.
Once it realized I needed different frames for my prescription it immediately noticed me. Once I got the product I was extremely happy with the outcome! The clarity of the lens is amazing! I feel as if ive never not been able to see
Once it realized I needed different frames for my prescription it immediately noticed me.
I signed up for coupons through text messaging, but you sent me a promo code that I couldn't use because this wasn't my first time buying.
However, these are some incredible prices, so I can't argue!
Great experience, thanks!
I signed up for coupons through text messaging, but you sent me a promo code that I couldn't use because this wasn't my first time buying.
First time shopping here and it seems fairly simple
First time shopping here and it seems fairly simple
Best way to buy glasses, many more options in many different price points.
I love eyebuydirect! What a great experience and fantastic selection. I have purchased at least 8 pair in the last few years. Good quality and great value!
I love eyebuydirect! What a great experience and fantastic selection. I have purchased at least 8 pair in the last few years. Good quality and great value!
Easy to use. I wish there was more choice in small/extra small frames.
Easy to use. I wish there was more choice in small/extra small frames.
The website is easy to navigate, and the selection of frames is large enough to find the right pair. My new glasses arrived in the mail yesterday and I am very happy with them (progressive lenses).
The website is easy to navigate, and the selection of frames is large enough to find the right pair.
Easy to order! Great selection and so much cheaper than I paid with insurance prior. Highly recommend.
I bought a pair of bifocals from them. They broke in less than a month. I'm not at all tough on glasses - the pair before, bought elsewhere, lasted seven years. One of the arms broke on the replacement after less than two years. They won't replace the arm (fair, I'm out of warranty) but also won't sell just the frames - I have to buy glasses with lenses in order to replace one arm on their poorly made glasses.
Steer clear.
Easy to navigate website. Looking forward to receiving my products.
Easy to navigate website. Looking forward to receiving my products.
Really easy to input your prescription but not right.
I think your staff is wonderful and your lenses are the best of all the online companies.
Great selection of frames. I was especially thrilled to get Oakley frames at 50% off and 25% off my lens.
I thnk that it is stupid that the shipping adress and billing address have to be different and put in there. Yes we didnt up date our bank info yet from just moving..
I thnk that it is stupid that the shipping adress and billing address have to be different and put in there. Yes we didnt up date our bank info yet from just moving..
Great selection and prices and prescription entry system.
Great selection and prices and prescription entry system.
I have purchased one pair prior to this one, same RX. These frames and lens are lighter and not heavy on my nose. They fit well, and are a nice style update, round frame shape. I like them a lot.
Some how I had 4 pairs of glasses in my shopping cart, I had to adjust to get it down to one. Not fun - I had changed my mind about Transitions was difficult to remove that, but when I finally got it out of the order everything went smooth.
Just as described, fit was right on, and they looked just as nice in person as they did online.
Prescription filled perfectly, and arrived pretty fast.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

