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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,686
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,230 reviews

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Colorado
1 review
0 helpful votes
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Yay
November 12, 2019
Updated review

Love eyebuydirect! Never disappoint! So awesome and affordable! Thank you!

Date of experience: November 8, 2019

Love eyebuydirect!
October 25, 2019
Previous review

Love eyebuydirect! Never disappoint! So awesome and affordable! Thank you!

Date of experience: October 21, 2019
California
1 review
0 helpful votes
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Amazing
November 11, 2019
Updated review

Glasses fit great and the price for them was great! Just always make sure to know your pd to get a great fit :)

Date of experience: November 8, 2019

More info on how frames fit from small-large, to know...
November 4, 2019
Previous review

More info on how frames fit from small-large, to know the difference

Date of experience: November 1, 2019
Germany
1 review
0 helpful votes
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Overall excellent customer experience
November 11, 2019
Updated review

I will begin with my only negative opinion on this company which is the discount codes. When you offer a particular percentage off it should be clear right alongside that the discount only applies to full price lenses. Instead it's not until a customer picks their frames and customized their lenses that they are made aware of this stipulation. Which I understand they are already on sale but even then some of the lenses are costlier on sale then some of the ones that are regular price. 30,40, or 50 percent off is essentially worthless to consumers if they can't apply it to the lenses they want.

Besides that I had an excellent experience with this company. My delivery arrived promptly in a very sleek eco friendly box with a care guide and a carrying pouch which doubled as a cleaning cloth. The selection of frames was impressive and there were plenty of options for every physical and aesthetic preference. The fact that blue light filtering lenses were an option was astounding as even America's Best (where I purchase my contact lenses) does not offer this.

Even without the discount the quality of the glasses I received for the price was well worth it. I don't think the website does the glasses justice, they looked so much better in person. I think selecting the thinner lenses made the glasses look like I payed way more then what I did.

The checkout process was smooth and I was updated throughout the process up until delivery. I will definitely be purchasing all my future lenses from EyeBuyDirect and advise family and friends to do the same.

Date of experience: November 8, 2019

I did not find out until checking out that all these...
November 4, 2019
Previous review

I did not find out until checking out that all these first customer and student discounts applied only to items not on sale. Bummer

Date of experience: October 31, 2019
California
1 review
0 helpful votes
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EyeBuyDirect my experience
November 11, 2019
Updated review

I always got glasses at clinics and never trusted the online process and websites for glasses. Getting my first pair of glasses online was successful. EyeBuyDirect Surprised me! Great DELIVERY TIMING, QUALITY, SERVICE!

Date of experience: November 7, 2019

I'm more used to Amazon's or Ebay's free shipping on...
November 3, 2019
Previous review

I'm more used to Amazon's or Ebay's free shipping on most orders.

Date of experience: October 30, 2019
Massachusetts
1 review
0 helpful votes
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Satisfied
November 10, 2019
Updated review

Once it realized I needed different frames for my prescription it immediately noticed me. Once I got the product I was extremely happy with the outcome! The clarity of the lens is amazing! I feel as if ive never not been able to see

Date of experience: November 7, 2019

Once it realized I needed different frames for my prescripti...
November 2, 2019
Previous review

Once it realized I needed different frames for my prescription it immediately noticed me.

Date of experience: October 30, 2019
North Carolina
1 review
0 helpful votes
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I recommend this company
November 10, 2019
Updated review

I signed up for coupons through text messaging, but you sent me a promo code that I couldn't use because this wasn't my first time buying.
However, these are some incredible prices, so I can't argue!
Great experience, thanks!

Date of experience: November 6, 2019

I signed up for coupons through text messaging, but...
November 2, 2019
Previous review

I signed up for coupons through text messaging, but you sent me a promo code that I couldn't use because this wasn't my first time buying.

Date of experience: October 30, 2019
California
1 review
0 helpful votes
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Great shopping experience...
November 8, 2019
Updated review

First time shopping here and it seems fairly simple

Date of experience: November 5, 2019

First time shopping here and it seems fairly simple
October 28, 2019
Previous review

First time shopping here and it seems fairly simple

Date of experience: October 25, 2019
New Jersey
1 review
0 helpful votes
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Solid glasses for blue light
November 8, 2019
Updated review

Best way to buy glasses, many more options in many different price points.

Date of experience: November 5, 2019

Best way to buy glasses
November 1, 2019
Previous review

Best way to buy glasses

Date of experience: October 29, 2019
New York
1 review
0 helpful votes
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Love EBD!
November 8, 2019
Updated review

I love eyebuydirect! What a great experience and fantastic selection. I have purchased at least 8 pair in the last few years. Good quality and great value!

Date of experience: November 4, 2019

I love eyebuydirect!
October 25, 2019
Previous review

I love eyebuydirect! What a great experience and fantastic selection. I have purchased at least 8 pair in the last few years. Good quality and great value!

Date of experience: October 21, 2019
California
1 review
0 helpful votes
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Great site for glasses
November 6, 2019
Updated review

Easy to use. I wish there was more choice in small/extra small frames.

Date of experience: November 3, 2019

Easy to use
October 28, 2019
Previous review

Easy to use. I wish there was more choice in small/extra small frames.

Date of experience: October 24, 2019
Colorado
1 review
0 helpful votes
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Very happy
November 6, 2019
Updated review

The website is easy to navigate, and the selection of frames is large enough to find the right pair. My new glasses arrived in the mail yesterday and I am very happy with them (progressive lenses).

Date of experience: November 3, 2019

The website is easy to navigate, and the selection...
October 27, 2019
Previous review

The website is easy to navigate, and the selection of frames is large enough to find the right pair.

Date of experience: October 24, 2019
Missouri
1 review
0 helpful votes
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Easy and love my glasses
November 6, 2019
Updated review

Easy to order! Great selection and so much cheaper than I paid with insurance prior. Highly recommend.

Date of experience: November 3, 2019

Easy
October 29, 2019
Previous review

Easy

Date of experience: October 25, 2019
Missouri
2 reviews
6 helpful votes
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I bought a pair of bifocals from them. They broke in less than a month. I'm not at all tough on glasses - the pair before, bought elsewhere, lasted seven years. One of the arms broke on the replacement after less than two years. They won't replace the arm (fair, I'm out of warranty) but also won't sell just the frames - I have to buy glasses with lenses in order to replace one arm on their poorly made glasses.

Steer clear.

Date of experience: November 3, 2019
Nevada
1 review
0 helpful votes
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Great glasses
November 5, 2019
Updated review

Easy to navigate website. Looking forward to receiving my products.

Date of experience: November 2, 2019

Easy to navigate website
October 29, 2019
Previous review

Easy to navigate website. Looking forward to receiving my products.

Date of experience: October 26, 2019
Texas
1 review
0 helpful votes
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It's not right :(
November 5, 2019
Updated review

Really easy to input your prescription but not right.

Date of experience: November 1, 2019

Awesome, stylish, easy & cheap!
October 27, 2019
Previous review

Awesome, stylish, easy & cheap!

Date of experience: October 24, 2019
New York
1 review
0 helpful votes
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I think EyeBuyDirect is a great company.
November 3, 2019
Updated review

I think your staff is wonderful and your lenses are the best of all the online companies.

Date of experience: October 31, 2019

Great selection of frames
October 27, 2019
Previous review

Great selection of frames. I was especially thrilled to get Oakley frames at 50% off and 25% off my lens.

Date of experience: October 24, 2019
Pennsylvania
1 review
0 helpful votes
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My only problem
October 26, 2019
Updated review

I thnk that it is stupid that the shipping adress and billing address have to be different and put in there. Yes we didnt up date our bank info yet from just moving..

Date of experience: October 23, 2019

I thnk that it is stupid that the shipping adress and...
October 17, 2019
Previous review

I thnk that it is stupid that the shipping adress and billing address have to be different and put in there. Yes we didnt up date our bank info yet from just moving..

Date of experience: October 14, 2019
Minnesota
1 review
0 helpful votes
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Sturdy and Comfortable
September 27, 2019
Updated review

Great selection and prices and prescription entry system.

Date of experience: September 24, 2019

Great selection and prices and prescription entry system
September 8, 2019
Previous review

Great selection and prices and prescription entry system.

Date of experience: September 5, 2019
Arizona
1 review
0 helpful votes
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All aROUND Great
September 25, 2019
Updated review

I have purchased one pair prior to this one, same RX. These frames and lens are lighter and not heavy on my nose. They fit well, and are a nice style update, round frame shape. I like them a lot.

Date of experience: September 22, 2019

Some how I had 4 pairs of glasses in my shopping cart,...
September 9, 2019
Previous review

Some how I had 4 pairs of glasses in my shopping cart, I had to adjust to get it down to one. Not fun - I had changed my mind about Transitions was difficult to remove that, but when I finally got it out of the order everything went smooth.

Date of experience: September 6, 2019
California
1 review
1 helpful vote
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Very happy, first purchase
September 24, 2019
Updated review

Just as described, fit was right on, and they looked just as nice in person as they did online.
Prescription filled perfectly, and arrived pretty fast.

Date of experience: September 20, 2019

GREAT LIKE ALWAYS
September 8, 2019
Previous review

GREAT LIKE ALWAYS

Date of experience: September 4, 2019