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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,032 reviews

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South Carolina
1 review
0 helpful votes
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Great glasses!
April 19, 2026

Easy to order and prescription was on point. Price was amazing!

Date of experience: April 9, 2026
Maine
1 review
0 helpful votes
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Hard to believe
April 18, 2026

I bought from another site for a while but sent half my orders back because the QC was zero. They sent me pair from which the lenses had completely separated from the frame. I was paying twice what I'm paying here. I cannot get the quality of these glasses. I'm honestly floored.
I have a progressive prescription and they nailed it.

Date of experience: April 1, 2026
Malta
1 review
0 helpful votes
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Easy and effortless
April 18, 2026

Very chill, and efficient so I get new glasses without worrying

Date of experience: March 13, 2025
Washington
1 review
0 helpful votes
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Really nice
April 18, 2026

I feel like navigating most online shopping coupons and fine print is dragged out for nothing, but I think here its easier and simpler

Date of experience: April 8, 2026
California
1 review
0 helpful votes
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Love love love
April 18, 2026

Have been a loyal customer for a few years will be buying more soon

Date of experience: April 8, 2026
Minnesota
1 review
0 helpful votes
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Seems to be a bug in the iOS Safari coding on the site: prescription is rejected as inapplicable to all lenses. When I order on MacOS Safari, there is no problem. I almost gave up on you guys after many years. I did previously report the bug...

Date of experience: April 7, 2026
Arizona
1 review
0 helpful votes
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Good prices and selections
April 18, 2026

Thank you! I can't see! I had migraines all the time. Tried getting glasses and it was so expensive. Thank you for letting me see again and affordable prices!

Date of experience: April 7, 2026
Tennessee
1 review
0 helpful votes
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Helpful Customer Service
April 18, 2026

I needed to exchange my glasses that I had just ordered from Eyebuydirect. They were for computer/reading but the frames were too big for me to look over the top! I wasn't sure how to return them so I called them and was pleasantly surprised at how quickly they answered my call and that the info was very easy to follow! I'm very pleased with the company and am ordering another pair of glasses to take the place of the first pair ordered!

Date of experience: April 7, 2026
Illinois
1 review
0 helpful votes
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It was fairly straightforward to find a new pair of glasses frames and enter my prescription details. The provided visualization tool was very helpful. The printable pamphlet to determine pupillary distance was also useful.

Date of experience: March 11, 2026
Puerto Rico
1 review
1 helpful vote
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Variety!
April 17, 2026
Updated review

There is variety of eyeglasses that you can choose, including Brand names!

Date of experience: April 7, 2026

Its really easy
February 21, 2023
Previous review

Its really easy

Date of experience: February 21, 2023
Michigan
1 review
0 helpful votes
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Nothing could be done about my extra small glasses. Even though they were pictured on adults, and the only size listed was extra small, they were not for adults in my opinion.

Date of experience: December 1, 2025
Kentucky
1 review
0 helpful votes
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Convenient, affordable, and fast
April 17, 2026

I received my glasses promptly and easy. Good quality.

Date of experience: April 7, 2026
North Carolina
1 review
0 helpful votes
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Good for the price!
April 17, 2026

I can tell the difference between EBD glasses and some of the other glasses I've had in terms of quality, but for the price, it's a great deal, and being able to afford multiple pair has really saved me time and time again.

Date of experience: April 6, 2023
Pennsylvania
1 review
0 helpful votes
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I'm always happy with eyebuydirect, I've only had one issues & they offered to replace the glasses, but I was too lazy to ship them back & pick a new pair. They are amazing.

Date of experience: April 6, 2026
California
1 review
0 helpful votes
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Quality specs for a good price!
April 16, 2026

I just purchased a pair of frames I already have with better lenses. I'm looking forward to seeing how they do. I'm replacing another pair that I liked but were too small. I would have exchanged them for the larger size, but they were not in stock. If I could change them out for a different color that would be great.

Date of experience: April 6, 2026
Illinois
1 review
0 helpful votes
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Bought 6 glasses for myself and my daughter. The frames and lenses were exactly as ordered and better than expected. I had some trouble with one set of lenses and I called customer service, with a few questions, they sent me a new pair with a slightly different lense. Very quick and painlessness! Thank you!

Date of experience: February 17, 2026
Kansas
1 review
0 helpful votes
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Fast, Easy and Convenient!
April 16, 2026

Ordered a recent pair of prescription glasses. They got here super quick! They're comfortable and cheap! While also having good quality for the price.
I definitely recommend this site for anyone needing a pair of glasses.

Date of experience: March 31, 2026
New York
1 review
0 helpful votes
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Too expensive
April 16, 2026

$70 for no spring hinges and cheap metal? Fine. $95 and now even up to like $120? These frames haven't been updated in a decade, which is fine (and why I buy!) but why are we charging this much? There is absolutely something wrong when I'm buying used frames off of eBay instead of from EBD because it's cheaper when the hinges inevitably break on my glasses. And I can't even send the good frames BACK for new lenses. EBD was the everyman's place to go for glasses, but now it's just too expensive.

Date of experience: April 5, 2026
Georgia
1 review
0 helpful votes
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I've bought from eye buy going on a decade now. There is a noticeable decline in product quality, paired with a painfully obvious increase in prices. I've bought repeats of the same frames and they don't fit the same. And lately, any frame I do like is out of stock. Overall, disappointing.

Date of experience: April 5, 2026
1 review
0 helpful votes
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Best business ever
April 15, 2026

I have been with Eyebuydirect.com for years now. I get my glasses and my son's glasses all the time from Eyebuydirect.com.

They are quick and professional, the glasses comes always perfect. Only one time happened that my son's glasses came with a tiny scratch on the lense, I contacted them and they replaced it for me without extra charge.

They are amazing.

Date of experience: April 5, 2026