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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Good online shopping. I would always like things a bit lower priced.
Good online shopping. I would always like things a bit lower priced.
Love all the options for narrowing down the search. Couldn't get the camera to work on my laptop, but I'm sure that's user error
Love all the options for narrowing down the search. Couldn't get the camera to work on my laptop, but I'm sure that's user error
The Virtual Try-On function would not work during my decision process, but the website itself was still appealing.
The Virtual Try-On function would not work.
Expérience de magasinage absolument positive! J'adore pouvoir économiser de l'argent tout en ayant l'air super tendance! Envoi rapide et processus de paiement facile!
I have gone to 3 pairs of broken frames. They just cracked unexpectedly. EyebuyDirect is always willing to replace, but they take forever to process and after the third pair and now out of warranty, i have to buy a whole new pair. Also the lenses developed stress marks in the coating making them unusable. For a spare set that would last the warranty w/out daily use, you can't beat the price, but is not for active everyday wear.
I have bought glasses from EyeBuyDirect for years and have always been pleased. I tried another online provider, but their frames were terrible, so I came back. This summer, after my yearly eye exam, I placed an order for new glasses. I made a mistake when I put the information from my new prescription in my order. The staff at EyeBuyDirect caught my mistake and helped me get it straight. The customer service was way above the call of duty! It's truly amazing when you get the kind of value that this company gives you AND great customer service!
So many options, but it can be hard to figure out which sizes will fit your face well. But they're far cheaper than ones at the eye doctor so I'll take the risk!
My favorite frames couldn't have transitions (SGs only), so I bought those polar
And my 2nd favorite as my daily. Process was pretty quick and their selection is near-limitless. Def recommend using their guide on head shapes+types of glasses
Very user friendly, reasonable pricing with many options to adjust your frames and lenses to fit to your face and preferences
This is a great bargain website for prescription lenses. As a bargain site, there are not as many options for customer service and speed, however anytime I have had an issue EyeBuyDirect has addressed it and fixed it. I have been a customer of the site since 2013 and am currently ordering my fourth pair of glasses from them. I have always been happy with my glasses and found great deals. It will take up to two weeks for the order to arrive, but in my experience that has been the same at any brick and mortar store as well.
I've bought from eyebuydirect several times and have always had a good experience. Would definitely continue buying and recommend.
I loved my last pair, but with a new pair i have to go elswhere if i want a choice. The site should show frames that can acommodate the script. You spend a lot of time picking a frame, only to find that none fit the script? You may have a wide selection of frames, but i can't find one to purchase! You should invest in more inventory of index sizes.
I bought two pair of glasses for me and my husband and both broken in the ears. Good price but no quality.
I have always been pleased with the service and quality of EyeBuyDirect, and the value is incredible!
Within a matter of five minutes my order was in! Super easy to save account info. I do wish you offered more sizes for each pair of glasses. There were a few I really liked but I knew they would be to large!
This is the second pair of eyeglasses I have purchased from eyebuydirect.com. I love them! And they make the ordering process really simple and fast.
Eyebuy direct is easy and I love their frames. I only buy from Eyebuy Direct. Website is easy to navigate and it saves your information on prior orders.
These glasses are really fashionable and for a very reasonable price. I used to get glasses I only kind of liked for $200-$300 while here I can get stylish prescription glasses AND sunglasses for less than $100.
My one flaw I have with the company is that there isn't a warranty for the glasses and they're on the flimsy side. But I usually chuck my glasses in a soft case and they get roughed up in my bag so that could explain some of the issue.
In general, if you're on a budget like I am and you want stylish glasses (SERIOUSLY I get complements all the time!) I highly recommend this site.
THIS WEBSIDE WAS GIVEN TO ME BY MY DAUGHTER. ITS EASY BROWSING, AND LOTS OF FRAMES TO CHOOSE FROM, DESIGNS, COLORS, SHAPES ETC.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katherine,
We would like to apologize for the trouble and frustration that you experienced with EyeBuyDirect.
We value your comment and we assure you that we constantly improve our services to provide satisfaction to our customers; our family.
We are more than happy to assist you. You can always call us at 1-855-393-2891(US) or 1-800-734-918 (for Australia) during business hours are 9:00 AM - 12:00 AM, Monday through Friday, EST or simply send us an email at [email protected].
Thank you.