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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,664
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,933 reviews

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Pennsylvania
1 review
0 helpful votes
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Easy ordering
September 24, 2025

We really enjoy the ease of trying on and ordering right from the comfort of our home and the price is a bonus too!

Date of experience: September 14, 2025
Georgia
1 review
0 helpful votes
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Easy & Fast Ordering
September 24, 2025

Scan your prescription, pick your frame, wait for glasses to arrive! Thanks for making the process so simple!

Date of experience: September 14, 2025
Illinois
1 review
0 helpful votes
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Perfect!
September 24, 2025

Every pair of glasses I have purchased has been great. I love that I can customize them and see what the prices will be.

Date of experience: September 14, 2025
California
1 review
0 helpful votes
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No point in paying inflated prices!
September 24, 2025

A little bit of effort first time around to enter your info, but totally worth it both for price, variety and ease of reorderingreorders

Date of experience: September 14, 2025
Puerto Rico
1 review
0 helpful votes
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Could be easier
September 24, 2025
Updated review

Always have problem adding pic, to try on frames. But still make it work.

Date of experience: September 14, 2025

We Love It
April 19, 2019
Previous review

Everyone in my house have bought eye glasses and we love them... whether they be reading or sun glasses, we enjoy them and appreciate the pricing.

Date of experience: April 17, 2019
New York
1 review
0 helpful votes
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Absolutely worth the money
September 24, 2025

Absolutely worth the money. Customer service is amazing and every experience I've had with the company has been flawless

Date of experience: September 14, 2025
Florida
1 review
0 helpful votes
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Great transaction
September 24, 2025
Updated review

Easy web page. Simple and straightforward. I made a mistake on my prescription and they replaced them no problem.

Date of experience: September 14, 2025

Glasses
August 31, 2025
Previous review

All went well as expected with the limited numbers on hand that day

Date of experience: July 16, 2024
New York
1 review
0 helpful votes
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Easy to navigate even for prescription eyeglasses. Love the virtual try-on feature

Date of experience: January 15, 2025
Virginia
1 review
0 helpful votes
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EASY PEASY LEMON SQUEEZY
September 23, 2025

EYE BUY DIRECT helps people buy glasses without the hassle, you can save you prescription and select specialized lenses. They have affordable options comparable to the higher tier selections and they make shopping for both frames and lenses a BREEZE

Date of experience: September 13, 2025
Oregon
1 review
0 helpful votes
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The glasses come quickly, and they are affordable.

Date of experience: September 13, 2025
Texas
1 review
0 helpful votes
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Greatness
September 22, 2025

Really good experience, good deals and many options really love how easy and convenient it is to get frames

Date of experience: September 12, 2025
Nevada
1 review
0 helpful votes
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Best place to buy eyeglasses since 2000
September 22, 2025

I've loved how easy and convenient it is for me to purchase my glasses safely and easily on the website. At first I was concerned about not being able to try on my glasses, but, the information about each frame makes it simple to choose which is the best for me.

Date of experience: September 12, 2025
Maryland
1 review
0 helpful votes
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Lot's of choices, great prices.
September 22, 2025
Updated review

You can get decent prescription glasses for as cheap at $10. But even the more expensive glasses are very reasonable. I got bifocals and they are great. I've been getting glasses from them for years and always been satisfied.

Date of experience: September 12, 2025

Great selection, really great prices
August 29, 2025
Previous review

There's a ton of choices and is especially good if you need really inexpensive glasses.

Date of experience: August 18, 2025
Georgia
1 review
0 helpful votes
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Excellent products and website design
September 22, 2025

Incredibly easy to shop and compare frames. The scale of the website and photos of the frames is perfect, I will not use Zenni (or others) due to how horrendous their website design is.

Date of experience: September 12, 2025
California
1 review
0 helpful votes
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Great!
September 22, 2025

I love eyebuydirect! Gives me affordable options and lets me choose what type of lenses I would like.

Date of experience: September 11, 2025
North Carolina
1 review
0 helpful votes
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GREAT CUSTOMER SERVICE
September 22, 2025

I ordered 2 pair of glasses and I could not use them. The new script would not work for me. I was given return postage to send them back and got a refund within the week. No questions asked. Great customer service.

Date of experience: May 11, 2025
Indiana
1 review
0 helpful votes
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Had to send back
September 22, 2025
Updated review

Had to send my glasses back. Because the clear lenses had little blue dots in them that was reflecting light every time you walked in the room on the lenses. The sunglasses I ordered something just wasn't right in the prescription because they would make my eyes hurt.

Date of experience: August 16, 2025

Seems easy and direct now just waiting on shipment
August 29, 2025
Previous review

Seems easy and direct now just waiting on shipment.

Date of experience: August 18, 2025
Louisiana
1 review
0 helpful votes
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More than enough choice
September 22, 2025

You get what you need, but more choice and cheaper

Date of experience: April 9, 2025
South Carolina
1 review
0 helpful votes
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Thank you for giving CMAS a discount
September 22, 2025

It made me really happy that I could receive a discount for being a certified medical assistant. I wish it was higher, but maybe in the future 50% would make me buy more!

Date of experience: September 11, 2025
Florida
1 review
0 helpful votes
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Works
September 21, 2025

I've ordered probably 5 pairs of glasses. Everything has been shipped and delivered quickly and the quality has been outstanding. Can't beat the price. I would've paid 4 times from my optometrist.

Date of experience: September 11, 2025