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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,664
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,932 reviews

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North Carolina
1 review
0 helpful votes
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Adore this company
September 27, 2025

I have ordered over 20 pairs over the years and just love all of them

Date of experience: September 17, 2025
New York
1 review
0 helpful votes
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Great Customer Service
September 27, 2025

Input a wrong prescription. Quick connection to customer service who without question arranged for me to easily return glasses for full refund. (I had already ordered another pair with correct prescription.)

Date of experience: September 2, 2025
Arizona
1 review
0 helpful votes
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Great Service!
September 27, 2025

Fast easy and reliable, I use eyebuydirect every time.

Date of experience: September 16, 2025
North Carolina
1 review
0 helpful votes
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Amazing!
September 27, 2025

I have been purchasing from yall for a while now! Always pleased with my purchases! I just keep buying more and more! So excited to have so many fun and fashionable options at such an amazing price!

Date of experience: September 16, 2025
New Jersey
1 review
0 helpful votes
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Amazing!
September 26, 2025

I absolutely love their glasses. The frame styles are so varied that you definitely will find one you like. Or more! This is my 3rd pair!

Date of experience: September 16, 2025
Texas
1 review
0 helpful votes
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Shipping fee hidden
September 26, 2025

The shipping fee at the end was hidden from the overall price. I would rather the actual price of the whole experience be more directly communicate communicated before I'm at the last possible screen where I need to select a shipping option and the only option is 5.95.

Date of experience: September 16, 2025
Vermont
1 review
0 helpful votes
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Yearly Return
September 26, 2025

Every year i come back to eyebuydirect to buy my lenses. They are affordable and I love that. I have my entire family using eyebuydirect.

Date of experience: September 16, 2025
Pennsylvania
1 review
0 helpful votes
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Easy and quick!
September 26, 2025

Very easy and quick to find the frames you want with lots of affordable and more luxury options.

Date of experience: September 16, 2025
Pennsylvania
1 review
0 helpful votes
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Very disappointed 😞 poor customer service, poor quality frames

Date of experience: September 16, 2025
Arizona
1 review
0 helpful votes
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Good quality
September 26, 2025

I've purchased most of my glasses from eyebuydirect. The quality is great and shipping is pretty quick!

Date of experience: September 15, 2025
Pennsylvania
1 review
0 helpful votes
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Why do you hate me
September 26, 2025

Why do I need an account to buy glasses? Why do I need 3 pop ups every time I click a button? I stg I have to jump through so many hoops for the privilege to buy glasses. Yall are lucky that my girlfriend likes my old frames and wanted me to get the same pair. :p

Date of experience: September 15, 2025
California
1 review
0 helpful votes
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Cool
September 26, 2025

Well it was a while ago, but i remember recieving my glasses and the frames were both a lttle dirty, but nothing a good clean up couldnt handle.

Date of experience: November 15, 2023
Oregon
1 review
0 helpful votes
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Never disappointed!
September 25, 2025

I just ordered my 5th pair of glasses from EBD. I need a progressive lens and they magically get my prescription exactly where it should be every time and each frame is a different shape. Seriously, its magic. One time I received size small instead of medium. I called customer service, he verified my address and said the correct glasses were being sent out. No hassle, no questions, no sorting out if it was my error or theirs. Just a sorry for the inconvenience and Bob's your uncle. I wont shop anywhere else for my glasses. Finally EBD has a great selection, even designer brands

Date of experience: September 15, 2025
Pennsylvania
1 review
0 helpful votes
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Love the specs, site was slow and kept crashing while searching

Date of experience: September 15, 2025
Pennsylvania
1 review
0 helpful votes
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Easy and affordable!
September 25, 2025

Being able to purchase affordable prescription glasses at my convenience from home rather than having to spend hundreds more at the optometrist keeps me coming back to EBD!

Date of experience: September 15, 2025
Florida
1 review
0 helpful votes
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Always a good service, and I used this sight many times.

Date of experience: September 15, 2025
Wisconsin
1 review
0 helpful votes
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I love my glasses!
September 25, 2025

Every time i wear my glasses, which is now more often than not, i get compliments on them. I have shared the link to my exact pair more than 10x, they are so flattering!

Date of experience: September 15, 2025
Georgia
1 review
0 helpful votes
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Great glasses
September 25, 2025

My prescription is always spot on and love the frames plus quick shipping

Date of experience: September 15, 2025
Florida
1 review
0 helpful votes
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Affordable glasses
September 25, 2025

It can be tricky buying glasses online but if you can find a pair that fits, then it's worth it. The prices are competitive and the quality is great!

Date of experience: September 14, 2025
Pennsylvania
1 review
0 helpful votes
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Website was very slow and kept freezing
September 24, 2025

Had similar experience before but was able to order and was happy with product.

Date of experience: July 21, 2025