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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,996 reviews

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California
1 review
0 helpful votes
Follow Sarah R.
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Great glasses, low price
June 4, 2020
Updated review

I loved being able to "try on" the glasses. When they arrived I found them to be great quality!

Date of experience: June 3, 2020

Easy to use
June 19, 2020
Previous review

Easy to use

Date of experience: May 19, 2020
Illinois
1 review
0 helpful votes
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Always a pleasant experience~
June 4, 2020
Updated review

Great quality frames! I've been ordering from EBD since 2017 and everyone always compliments my frames. I always recommend this site to everyone who wears glasses. Frames are always super stylish and affordable!

Date of experience: June 3, 2020

Great quality frames!
June 19, 2020
Previous review

Great quality frames!

Date of experience: May 19, 2020
Washington
1 review
0 helpful votes
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Great experience
June 3, 2020

Site was great, product came quickly and it great quality

Date of experience: June 3, 2020
Michigan
1 review
0 helpful votes
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Never getting glasses anywhere else again. Ever.
June 3, 2020
Updated review

The quality of both the lenses and frames I got, especially for the price, is incredible to me. I purchased glasses for about double the price from another company before (who is supposed to be of much higher quality) and the comparison isn't even close. Not to mention, they look even better on than I thought they would. And when you pick the two day shipping and they say they'll be to your door withing 2-3 days of your order, they are NOT kidding! I had mine in under 48 hours of the time I ordered them, and this was during a pandemic where all shipping has gone to crap. I was floored. Can't wait to get another pair! Thanks again y'all.

Date of experience: June 3, 2020

It was great!
June 18, 2020
Previous review

It was great! Easy! Photos helpful, appreciate the link to instagram posts.

Date of experience: May 19, 2020
Rhode Island
2 reviews
3 helpful votes
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Excellent Frames and lenses
June 3, 2020
Updated review

Light frame and perfect thin lenses for a strong prescription!

Date of experience: June 3, 2020

Always perfect
June 18, 2020
Previous review

Always perfect

Date of experience: May 19, 2020
Texas
1 review
0 helpful votes
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Awesome!
June 3, 2020
Updated review

Can't wait to get my first pair of prescription sunglasses... now I've received them and I am very pleased. Makes driving so much more enjoyable

Date of experience: June 3, 2020

Can't wait to get my first pair of prescription sunglasses
June 18, 2020
Previous review

Can't wait to get my first pair of prescription sunglasses

Date of experience: May 19, 2020
Massachusetts
1 review
0 helpful votes
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Splendid specs, swift service
June 3, 2020
Updated review

Delighted with my new, perfect fit glasses, reasonably priced + received in good time.
Ordering was clear and straightforward, but I wish I knew if I could *also* have lenses made for frames I supply. I would certainly order again!

Date of experience: June 3, 2020

It seems quite straightforward, but I wish I knew if...
June 18, 2020
Previous review

It seems quite straightforward, but I wish I knew if I could *also* have lenses made for glasses I supply.

Date of experience: May 19, 2020
Pennsylvania
1 review
0 helpful votes
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Great Value
June 3, 2020

I mainly wear my contacts so I hadn't bought glasses in over 8yrs. I was referred to eyebuydirect by a friend who said she got hers for a great price. After seeing the quality and price of my new glasses I will never buy from my eye doctor again!

Date of experience: June 3, 2020
California
1 review
0 helpful votes
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Would shop again
June 3, 2020
Updated review

Very easy. As long as you know your prescription. Really love the feature that lets you virtually try on the glasses. The prices are great, there's just a lot of tacking on of smaller fees that makes the price a little higher. Really liked my option for glasses case though, that was another additional fee. I think it's worth the extra $5 though. Delivery took longer than expected, but I think what could have alleviated some of the anxious wait time is a more of detailed timeline. Maybe even an estimated delivery date. I just had no idea when the glasses would arrive. The glasses are super cute. Exactly as pictured. I just think I typed in the wrong prescription, but I'm almost positive that was my fault. Probably because I didn't have my glasses on while I was reading my prescription. Lol. Overall, I'd use this company again.

Date of experience: June 3, 2020

Very easy
June 18, 2020
Previous review

Very easy. As long as you know your prescription. Really love the feature that lets you virtually try on the glasses.

Date of experience: May 19, 2020
New York
1 review
0 helpful votes
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Excellent service/quality
June 3, 2020

I was surprised how well I could get a prescription/glasses that fit online. But I just needed to get a copy of my prescription from my regular eye place along with my measurements and it was easy to filter and sort.

Date of experience: June 3, 2020
South Carolina
1 review
0 helpful votes
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Great Product, Great Price, Delivery took a while (might be the USPS fault as they have take recently forever). The shopping experience was great too especially I liked the search function by specific measurements. What i did not like was that they advertised certain lens types and then apparently did not have a single frame for that type of lens.

Date of experience: June 3, 2020
Texas
1 review
0 helpful votes
Follow Citlaly O.
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Affordable great quality glasses
June 3, 2020
Updated review

Easy navigating and great prices. I did not know what to expect from buying glasses online. The glasses are great quality. I liked the packaging and the caring tips both emailed and on paper.

Date of experience: June 3, 2020

Easy navigating and great prices
June 18, 2020
Previous review

Easy navigating and great prices

Date of experience: May 19, 2020
Virginia
1 review
0 helpful votes
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Yay
June 3, 2020

I love EyeBuyDirect! I purchased two pairs of glasses this time around. I'm not crazy about how they fit my face, but it's not awful either.

Date of experience: June 3, 2020
Colorado
1 review
0 helpful votes
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New shades
June 3, 2020

I absolutely love my new sunglasses. They are perfect. Thanks!

Date of experience: June 3, 2020
New York
1 review
0 helpful votes
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Nic glasses & price
June 3, 2020
Updated review

I love your glasses and easy to use website! I get all of my glasses from you!

Date of experience: June 3, 2020

I love your glasses and easy to use website!
June 18, 2020
Previous review

I love your glasses and easy to use website! I get all of my glasses from you!

Date of experience: May 19, 2020
Pennsylvania
1 review
0 helpful votes
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DO NOT BE FOOLLED
July 3, 2020

This company is THE WORST. They pretend they have good costumer service but it's all false. They have new representatives responding to each email and those reps do not take the time to read the email thread from before then. How is anyone supposed to get anything resolved ever?

After finally finding a pair of glasses I liked and getting my prescription lenses completed, I was pretty satisfied. Then, about 2 months ago, the nosepads on my glasses started irritated me. They spot on my nose where they hit would be red and swollen and itchy. It has continued to get worse and worse. I reached out to eyebuydirect to explain the issue and ask if they have any suggestions or could be of any assistance. Their response is that the nosepads are made from plastic and since I'm over warranty (which is only 14 days), there's nothing they can do. And then followed up with a BOGO offer for Mother's Day. SERIOUSLY?! Take a look at the photos...

Date of experience: June 3, 2020
Michigan
1 review
0 helpful votes
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Excellent
June 3, 2020

Very good price and product. Love the frame and looks pretty good.

Date of experience: June 3, 2020
Minnesota
1 review
0 helpful votes
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Great product!
June 3, 2020

Great product for a great price too! Delivery was on time as well!

Date of experience: June 3, 2020
Illinois
3 reviews
0 helpful votes
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Bad company.
Good way to loose money.
No way to explain them in English what you need.
Term bifocal glasses for them is Distance and reading,
But if you need glasses for distance and car dashboard you are in big trouble.
You have to find English speaking company.

Date of experience: June 1, 2020
NL
2 reviews
5 helpful votes
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Very good
June 28, 2020

Got a pair of glasses! I'm very satisfied. They are very beautiful and comfy. Not expensive? But the quality is good.

Date of experience: May 28, 2020