Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love this company! Affordable and stylish glasses which mean I can stock up in case i lose a pair or my kids sit on one haha.
I love ordering new glasses! Have always gone through Eyebuydirect for them. This is the first time I am returning any (just due to new styles of glasses these days) I am sure that I wont have a problem with doing that. I refer all of my friends and family
Excellent quality and fit. I do wish shipping was more prompt. Overall, I am very satisfied and would order again!
I have ordered glasses for myself and my family from this site for years now and I'm always happy! Glasses are stylish and nice quality and great prices.
I loved the try on feature and all of the trendy options. My glasses fit well and I am able to see out them perfectly. Ordering was easy and shipping was quick! I'll definitely be ordering again!
It was fast and amazing. The products are beautiful and I will definitely be purchasing again. Thank you EyeBuyDirect!
Easy ordering! Quick processing! Great style glasses! No hassle!
When I received my first pair of glasses the script was off, but when I called to have it fixed, the service was quick and easy and my new pair of glasses came in within 2 days. Fantastic!
Great prices, great frames! This place is my go to.
Very nice glasses and they don't feel cheap and light
I love this website! There are so many options to choose from, great price and quality. I tell all my friends!
I'm a returning EyeBuyDirect customer, having ordered two pairs of eyeglasses prior to making my recent order. This third order was so fast & convenient, and I love my new glasses. EyeBuyDirect does great work, the website is easy to navigate (be sure you have a current Rx to enter), and delivery is quicker than you imagine, at a fraction of the cost of getting eyeglasses through the eye doctor. I'll do it again when the need arises or when my prescription changes.
Arrived within days. Smart frame. My father is very happy with it
Ordering was very easy and the website was nice. Once my order was placed, shipping only took about two weeks. Glasses showed up exactly as described with the proper prescription. Cant be happier. Thanks again!
Items as described. Satisfied with this and previous purchases.
Good sturdy packaging, pleased with the glasses so far.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

