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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,957 reviews

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New York
1 review
0 helpful votes
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Awesome prescription glasses
June 26, 2020

Great frames and glasses for an excellent price, arrived on time. Good price and quality. Very easy process to order them as well!

Date of experience: June 26, 2020
Missouri
1 review
0 helpful votes
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Glasses
June 26, 2020

Never knew I could buy glasses online but I am so happy I chose eye buy direct it was so easy and I loved trying on all the frames now I have a stylish pair of glasses and got a great deal thank you so much

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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First time buyer
June 26, 2020

Solid glasses, great feel, very comfortable. I decided to try and buy a pair of glasses online for the first time and I was not disappointed. These fit very well, look clean and sturdy. Definitely going to be a continued customer

Date of experience: June 26, 2020
Puerto Rico
1 review
0 helpful votes
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Loved them
June 26, 2020

They fit perfectly, and the package it's so nice. Perfect fit for my face.

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Perfect fit
June 26, 2020

. My glasses arrived quickly and they fit perfect. I usually need adjustments but not with this pair. I am very happy with my new glasses/ Thank you so much.

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Great glasses
June 26, 2020

After losing my very expensive glasses I was apprehensive about buying glasses online. These glasses though are great and the lenses seem just as nice as my previous pair. The whole buying experience was so easy and the prices are so good. The augmented reality was super helpful in showing me how the glasses would look. If I had only one thing that was annoying was loading the picture of your face. I had to keep redoing it because on a phone/iPad moving the crosshairs on the eyes kept highlighting it as text. Trying to unselect the text was futile and ended up having to start over each time. I recommend using a laptop if possible.
I would highly recommend the product and will be purchasing more pairs myself.

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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New prescription glasses
June 26, 2020

I just got my new prescription and decide to order in this site that a friend recommended... I visit the web site choose my frame then place my order, it's easy process, I receive my new glasses, are very good, very nice job...
Thank you!

Date of experience: June 26, 2020
Indiana
1 review
0 helpful votes
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Purchase
June 26, 2020

Fast and easy! We loved the frames and the fact that they arrived so quickly.

Date of experience: June 26, 2020
Texas
1 review
0 helpful votes
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Seamless experience
June 26, 2020

Super easy site to use, measurements were reflected accurately - great quality Of frames and overall experience!

Date of experience: June 26, 2020
Virginia
1 review
0 helpful votes
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EyeBuyGreat
June 26, 2020

Love EyeBuyDirect! They are both fast and reasonably priced!

Date of experience: June 26, 2020
Missouri
1 review
0 helpful votes
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Quick delivery!
June 26, 2020

Glasses came quick and are great! They are a little flimsier than I would like, but for the price they are fine. They are my first pair of prescription sunnys and I love em so far!

Date of experience: June 26, 2020
North Carolina
1 review
0 helpful votes
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Glasses
June 26, 2020

Great... they called to make sure everything correct!

Date of experience: June 26, 2020
Virginia
1 review
0 helpful votes
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LOVE
June 26, 2020

Fast shipping and super cute frames! Love love love!

Date of experience: June 26, 2020
Wyoming
1 review
0 helpful votes
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So happy that I found this website. My daughter and I love the different styles and the prices of the frames, so that we can switch our style up often.

Date of experience: June 26, 2020
New Jersey
1 review
0 helpful votes
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Love!
June 26, 2020

Best place to get eyewear! Been purchasing glasses here for years

Date of experience: June 26, 2020
Oregon
2 reviews
0 helpful votes
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I was extremely curious when I told my eye doctor that I was planning on purchasing glasses online, and she greatly tried to persuade me otherwise. I was told that I would unlikely be satisfied, and that the measurements "aren't exact" and that I have a "75% chance of returning them." THIS COULDN'T BE FARTHER FROM THE TRUTH. The glasses I received from EyeBuy Direct are literally the BEST glasses I have ever owned in my 41 years on this planet. They fit perfectly, right out of the box. Look great, and came with all the bells and whistles I wanted for considerably less than I would have paid at my eye doctor. I will ONLY be purchasing glasses from EyeBuy Direct from now on. Couldn't be happier.

Date of experience: June 26, 2020
Minnesota
1 review
0 helpful votes
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Excellent
June 26, 2020

Incredibly easy and fast. Love my frames! I made a mistake with the wrong prescription. They made it easy, fast, and FREE to make the change.

Date of experience: June 26, 2020
Pennsylvania
1 review
0 helpful votes
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Decent glasses
June 26, 2020

Decent glasses... kinda cheap looking, but... they were cheap! No issues with delivery, took about 12 days from order to delivery. I will However seriously recommend AGAINST paying more for the generic "transitions" lenses. I thought I would try to save some money on the named brand Transitions, as the generic tinting lenses were less than 1/4 of the price. But I can attest to the fact that they literally do NOT tint AT ALL! That is really my only regret. I don't know how they can claim these are comparable to Transitions brand, I have several pair of the name brand lenses, and they're fabulous. These generic ones r useless! Don't waste your money, get regular lenses (bc that's what u will end up with if u opt for the generic!) or better yet just suck it up and pay for the name brand. All in all, I am satisfied with my purchase, and would buy again. But def wouldn't get the generic transitions!

Date of experience: June 26, 2020
Louisiana
1 review
0 helpful votes
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1st Time Buyer
June 26, 2020

I was hesitant to order, but in light of quarantine concerns went beyond my level of expertise and ordered. Another incentive was offered by my credit card company, which made me choose Eyebuydirect over others offering the same service. Overall, the time and process was good. I'm already planning my next order and sharing the experience with my friends.

Date of experience: June 26, 2020
Virginia
1 review
0 helpful votes
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I am 60 years old. I thought buying glasses online was only for young people. I was wrong. I love my new glasses.

Date of experience: June 26, 2020