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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,032 reviews

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New York
1 review
0 helpful votes
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Thank you!
June 26, 2020

It was quicker than I've expected. Love the glasses. Thank you!

Date of experience: June 26, 2020
Oklahoma
1 review
0 helpful votes
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It's good
June 26, 2020

The glasses came exactly how I wanted and it took only 3 days!

Date of experience: June 26, 2020
Colorado
1 review
0 helpful votes
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Very happy!
June 26, 2020

Quick, no fuss. Very happy with my new frames. High quality and low price. Thank you!

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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Glasses purchase
June 26, 2020

Best customer service I have ever experienced.
Thank You so much.

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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Very easy to order and received promptly and everything was great!

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Good Buy!
June 26, 2020

They look nice, they're exact as my prescription and I love how they look.
The material doesn't seem like a strong material so you have to be really careful with them (not sit on them for example) but Overall it is a good buy!

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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Great!
June 26, 2020

Fast, perfect fit! Will order again! Love the color and the option to polarize the lenses, great for beach and car use along with everyday wear!

Date of experience: June 26, 2020
Colorado
1 review
0 helpful votes
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So easy and lovabel
June 26, 2020

I had a great experience! The website was easy to navigate and my glasses came quickly. I got them and they fit my face just like the online picture. My eyes instantly relaxed when I put them on.

Date of experience: June 26, 2020
Germany
1 review
0 helpful votes
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Beyond Happy!
June 26, 2020

I love my new glasses! I got the Milo frames and they fit my face so perfectly. My prescription is SPOT ON! A bonus to that is I look good and it didn't break my bank. Thank you!

Date of experience: June 26, 2020
Pennsylvania
1 review
0 helpful votes
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Grat
June 26, 2020

I loved the Glasses I received I got sunglasses and I got regular glasses, my friends at circular and the other ones are just normal frames I love how quick the service is in shipping, this was amazing absolutely absolutely absolutely amazing. Couldn't have asked for a better service definitely going to be buying from them again and again and again forget going to the eye doctors office to get glasses This is so much spirit better.

Date of experience: June 26, 2020
Iowa
1 review
0 helpful votes
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Came fast
June 26, 2020

Very easy to pick a pair and would like to continue shopping with you guys. But the only issue I have with my glasses is adjusting the nose pads. They're hard to adjust and feel like I might break them if I add more force. Other than that the glasses are great.

Date of experience: June 26, 2020
Texas
1 review
0 helpful votes
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Great!
June 26, 2020

I got exactly what I ordered very quickly and I'm very satisfied with my purchase :)

Date of experience: June 26, 2020
California
1 review
0 helpful votes
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Great! We love our new glasses
June 26, 2020

Great! We love our new glasses. All the family has a new pair.

Date of experience: June 26, 2020
Texas
1 review
0 helpful votes
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Great fit!
June 26, 2020

Definitely look at the review pictures they show the shape of the glasses!

Date of experience: June 26, 2020
Connecticut
1 review
0 helpful votes
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Beautiful
June 26, 2020

The glasses are gorgeous and I can see beautifully. Don't order if your in an emergency tho, the shipping took about 10 days.

Date of experience: June 26, 2020
Pennsylvania
1 review
0 helpful votes
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Excellent
June 26, 2020

Perfect glasses, as if I went to a vision center! Definitely recommend!

Date of experience: June 26, 2020
Texas
1 review
0 helpful votes
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MY DAUGHTER LOVES HER GLASSES
June 26, 2020

My 13 year old is terrible with glasses. She breaks a new pair like 3 times a year. These fit her face and are reasonably price. I don't mind replacing these but i don' think I'll have to.

Date of experience: June 26, 2020
North Carolina
1 review
0 helpful votes
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Loving the Look
June 26, 2020

I love my new Glasses they are light weight so much that I forget I have them on love that they came with blue light protection and the color is so fashionable I love everything about them. Looking to order more glasses soon.

Date of experience: June 26, 2020
Pennsylvania
1 review
0 helpful votes
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Glasses
June 26, 2020

The glasses I received work really well and I'm very happy with them!

Date of experience: June 26, 2020
New York
1 review
0 helpful votes
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Excellent
June 26, 2020

Great glasses I'm satisfied with it, will
Order another pair in a few weeks but this time I will get the progressiveness I need

Date of experience: June 26, 2020