Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was quicker than I've expected. Love the glasses. Thank you!
Quick, no fuss. Very happy with my new frames. High quality and low price. Thank you!
Very easy to order and received promptly and everything was great!
They look nice, they're exact as my prescription and I love how they look.
The material doesn't seem like a strong material so you have to be really careful with them (not sit on them for example) but Overall it is a good buy!
Fast, perfect fit! Will order again! Love the color and the option to polarize the lenses, great for beach and car use along with everyday wear!
I had a great experience! The website was easy to navigate and my glasses came quickly. I got them and they fit my face just like the online picture. My eyes instantly relaxed when I put them on.
I love my new glasses! I got the Milo frames and they fit my face so perfectly. My prescription is SPOT ON! A bonus to that is I look good and it didn't break my bank. Thank you!
I loved the Glasses I received I got sunglasses and I got regular glasses, my friends at circular and the other ones are just normal frames I love how quick the service is in shipping, this was amazing absolutely absolutely absolutely amazing. Couldn't have asked for a better service definitely going to be buying from them again and again and again forget going to the eye doctors office to get glasses This is so much spirit better.
Very easy to pick a pair and would like to continue shopping with you guys. But the only issue I have with my glasses is adjusting the nose pads. They're hard to adjust and feel like I might break them if I add more force. Other than that the glasses are great.
Great! We love our new glasses. All the family has a new pair.
Definitely look at the review pictures they show the shape of the glasses!
My 13 year old is terrible with glasses. She breaks a new pair like 3 times a year. These fit her face and are reasonably price. I don't mind replacing these but i don' think I'll have to.
I love my new Glasses they are light weight so much that I forget I have them on love that they came with blue light protection and the color is so fashionable I love everything about them. Looking to order more glasses soon.
Great glasses I'm satisfied with it, will
Order another pair in a few weeks but this time I will get the progressiveness I need
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

