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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,966 reviews

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New Mexico
1 review
0 helpful votes
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First time buyer!
June 27, 2020

This was my first time purchasing from the website and I have to say the experience was very good. They offer many filters to tailor to what kind of glasses you are looking for and your even given the option to upload a picture of yourself to try on glasses! Inputting my prescription was easy and plenty of information was given to help explain any added on features that you may be interested in. I was very happy with taking my time to shop for a pair that would work for me! I will be using the service again to update my glasses.

Date of experience: June 27, 2020
Egypt
1 review
0 helpful votes
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Product quality is amazing and it the shipping time was faster than expected however the glasses are larger than they look in the pictures.

Date of experience: June 27, 2020
Florida
1 review
0 helpful votes
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Great
June 27, 2020

Great glasses at low price, I shop here often. They always get the prescription perfect and it's delivered in a timely matter.

Date of experience: June 27, 2020
New Jersey
1 review
0 helpful votes
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Excellent Purchase
June 27, 2020

I purchased 2 pairs of glasses, one pair for me and one pair for my daughter. Great quality, the site was easy to use and the glasses were great quality.

Date of experience: June 27, 2020
Illinois
1 review
0 helpful votes
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First time purchase
June 27, 2020

Glasses fit perfectly! Looks actually like the picture.

Date of experience: June 27, 2020
Colorado
1 review
0 helpful votes
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First time buyer
June 27, 2020

The process of ordering frames was so simple. I appreciate the ability to upload a photo and get an idea of how the frames would look. I just received my sunglasses yesterday and am excited to try them out. I bought polarized, prescription sunglasses for a long hike on the Colorado Trail since I'll be wearing them all day long. Very excited!

Date of experience: June 27, 2020
California
1 review
0 helpful votes
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Meh
June 27, 2020

It was ok, bought glasses here before and they came in really fast. But this time it was a hassle, customer service was very fast to fix the problem though. Still going to use them in the future.

Date of experience: June 27, 2020
Texas
1 review
0 helpful votes
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New glasses
June 27, 2020

Very quick and easy to do. I enjoy ordering from eyebuydirect this is my third order so far and im completely satisfied. Thank you

Date of experience: June 27, 2020
Idaho
1 review
0 helpful votes
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Eyeglasses
June 27, 2020

Good, really really really good beautiful framed, great vision

Date of experience: June 27, 2020
Massachusetts
1 review
0 helpful votes
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Worth the wait.
June 27, 2020

It took a few weeks during the pandemic to get these replacement glasses, but they were worth the wait. The frames and lenses are light-weight. I like the style, but the frame is bigger than the "Try it on" tool suggests. Definitely would buy from them again.

Date of experience: June 27, 2020
South Carolina
1 review
0 helpful votes
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First Time Buyer
June 27, 2020

I was nervous about ordering an extra small for my almost 10 year old, but we used the virtual try on feature and that size looked right. We received the glasses in a timely manner and they look GREAT! My 10 year old was excited to try a new style (also based on what we saw with the virtual try on) and now they are her favorite. We will definitely order from EyeBuyDirect again.

Date of experience: June 27, 2020
Texas
1 review
0 helpful votes
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Quick n easy
June 27, 2020

Picking and buying a pair of glasses was super quick and easy.

Date of experience: June 27, 2020
Georgia
1 review
0 helpful votes
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Great experience
June 27, 2020

I had no problem ordering the glasses. I would use again

Date of experience: June 27, 2020
Michigan
1 review
0 helpful votes
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Two thumbs up!
June 27, 2020

The Eyebuydirect website was easy to use. They have a wide selection of frames to choose from. They were in my hands within 7 to 14 days. I would definitely order from Eyebuydircet again.

Date of experience: June 27, 2020
New York
1 review
0 helpful votes
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Its so hard to find glasses that are small enough for my face, especially sunglasses. These fit great and the progressive lenses were good too.

Date of experience: June 27, 2020
Florida
1 review
0 helpful votes
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Super Stylishly
June 27, 2020

I got exactly what I ordered. The prescription was perfect. The tent was exactly what I wanted. I'm actually more happy with this than if I went to a eyeglasses place in the mall.

Date of experience: June 27, 2020
Texas
1 review
0 helpful votes
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New glasses
June 27, 2020

Perfect! Fast easy and reasonable priced lots of great options

Date of experience: June 27, 2020
Massachusetts
1 review
0 helpful votes
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Easy and Fast
June 27, 2020

Ordering experience was very easy with a nice choice of frames. At great prices too! Received my glasses promptly and very happy with them.

Date of experience: June 27, 2020
New York
1 review
0 helpful votes
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Stylish & affordable
June 27, 2020

Love eyebuydirect! Great products at low prices and quick shipping. Highly recommend.

Date of experience: June 27, 2020
Tennessee
1 review
0 helpful votes
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Good
June 27, 2020

Loved my glasses. Will be buying more. Very fast and efficient

Date of experience: June 27, 2020