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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Affordable glasses with variety in selections. I've also had great customer service with them and love they do the "buy a pair. Give a pair"
Nothing but great things so far. Different styles for affordable prices
The frames I got were SO cute and for so much cheaper than an eye doctor. I still got the prescriptions I needed but with a way better cost. I wouldn't have been able to afford glasses otherwise, and I am absolutely in love with the pairs I got (st Michel and Bardot) because they make me feel cute in glasses which has never happened. Customer service was also amazing because one pair was too small for me and they gave me a free exchange to another size and color of the same frame. Nothing but good here! Thanks EyeBuyDirect.
I loved how easy it was to order prescription sunglasses.
Quick, affordable, great quality and fantastic customer service
Quick, affordable, great quality and fantastic customer service
Ordered 2 pairs of sunglasses with a promo code, was very satisfied with the turnaround and the glasses
Got tired of paying $75+ on a pair of glasses at the optometrist. A friend told me about EyeButDirect and I took a peek. I loved that I could just get a simple pair of glasses and it wasn't priced ridiculously. Also had the option to make a certain frame that I like into prescription sunglasses which I have never own a pair of those before.
I was unsure if the glasses would fit and it took me a long time to work through that he details.
Great customer service and ordering of eye product! This is my third purchase from this site in a year and very pleased :)
Great customer service and ordering of eye product! This is my third purchase from this site in a year and very pleased :)
I love how easy it is to see what glasses fit my prescription
I love how easy it is to see what glasses fit my prescription
I paid for expedited shipping and when I bought the frames said that I was going to get them the next day. 2 days later nothing, I called and was informed that they made a mistake with my address and that's why it was delayed. Paid for expedited shipping for no reason.
Theses frames are amazing for what you want, which is a quality product, nice packaging, fast delivery and outstanding customer service.
Wanted to pay with gift card and credit card combo told no good with that a little disappointed so had to use amex
Wanted to pay with gift card and credit card combo told no good with that a little disappointed so had to use amex
This site is really good they give you very short time shipping. Products are really good, you guys should try this
Needed some spare glasses and this was the cheapest and easiest way to buy them.
Best friend for my eyes since... I discovered this site :)
Best friend for my eyes since... I discovered this site :)
Website was very easy to navigate. Love the range of options in styles, price and brand.
I do not use it since very long
But today i went to a friend and she said
What did you do?
You look different i nearly had not recognized you
My answer
I only showered and washed my hair...
Forgot to tell her about my new cream:)
But she herself is very young
And i go on... with creaming
My face - need a second layer because my skin is so dry
My arms - feels great there
My legs - also feels great
I love that cream
Harsha was very helpful with my booking and very patient with my questions. I'd like to appreciate his service and his willingness to go above and beyond to help customers
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

