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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,686
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,236 reviews

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Minnesota
1 review
0 helpful votes
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Love EyeBuyDirect
January 3, 2021
Updated review

Affordable glasses with variety in selections. I've also had great customer service with them and love they do the "buy a pair. Give a pair"

Date of experience: January 3, 2021

Nothing but great things so far
November 24, 2020
Previous review

Nothing but great things so far. Different styles for affordable prices

Date of experience: November 23, 2020
Michigan
1 review
0 helpful votes
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Will shop here again for sure!
January 3, 2021

The frames I got were SO cute and for so much cheaper than an eye doctor. I still got the prescriptions I needed but with a way better cost. I wouldn't have been able to afford glasses otherwise, and I am absolutely in love with the pairs I got (st Michel and Bardot) because they make me feel cute in glasses which has never happened. Customer service was also amazing because one pair was too small for me and they gave me a free exchange to another size and color of the same frame. Nothing but good here! Thanks EyeBuyDirect.

Date of experience: January 3, 2021
New York
1 review
0 helpful votes
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Great glasses unbeatable price
January 3, 2021

I loved how easy it was to order prescription sunglasses.

Date of experience: January 3, 2021
Ireland
1 review
0 helpful votes
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Brilliant company
January 3, 2021
Updated review

Quick, affordable, great quality and fantastic customer service

Date of experience: January 3, 2021

Quick, affordable, great quality and fantastic customer...
November 24, 2020
Previous review

Quick, affordable, great quality and fantastic customer service

Date of experience: November 24, 2020
New York
1 review
0 helpful votes
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2 Great Pairs of Sunnies
January 3, 2021

Ordered 2 pairs of sunglasses with a promo code, was very satisfied with the turnaround and the glasses

Date of experience: January 2, 2021
California
1 review
0 helpful votes
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Needed glasses
January 3, 2021

Got tired of paying $75+ on a pair of glasses at the optometrist. A friend told me about EyeButDirect and I took a peek. I loved that I could just get a simple pair of glasses and it wasn't priced ridiculously. Also had the option to make a certain frame that I like into prescription sunglasses which I have never own a pair of those before.

Date of experience: January 2, 2021
Michigan
1 review
0 helpful votes
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I was unsure if the glasses would fit and it took me a long time to work through that he details.

Date of experience: January 2, 2021
Georgia
1 review
0 helpful votes
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Great product for price
January 3, 2021
Updated review

Great customer service and ordering of eye product! This is my third purchase from this site in a year and very pleased :)

Date of experience: January 2, 2021

Great customer service and ordering of eye product!
November 24, 2020
Previous review

Great customer service and ordering of eye product! This is my third purchase from this site in a year and very pleased :)

Date of experience: November 23, 2020
Texas
1 review
0 helpful votes
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Great glasses
January 3, 2021
Updated review

I love how easy it is to see what glasses fit my prescription

Date of experience: January 2, 2021

I love how easy it is to see what glasses fit my prescriptio...
November 23, 2020
Previous review

I love how easy it is to see what glasses fit my prescription

Date of experience: November 23, 2020
Tennessee
1 review
0 helpful votes
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.
January 2, 2021

.

Date of experience: January 2, 2021
New Jersey
1 review
0 helpful votes
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Late
January 2, 2021

I paid for expedited shipping and when I bought the frames said that I was going to get them the next day. 2 days later nothing, I called and was informed that they made a mistake with my address and that's why it was delayed. Paid for expedited shipping for no reason.

Date of experience: January 2, 2021
Oklahoma
2 reviews
0 helpful votes
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Amazing for what you want
January 2, 2021

Theses frames are amazing for what you want, which is a quality product, nice packaging, fast delivery and outstanding customer service.

Date of experience: January 2, 2021
Pennsylvania
1 review
0 helpful votes
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Eyes
February 1, 2021
Updated review

Wanted to pay with gift card and credit card combo told no good with that a little disappointed so had to use amex

Date of experience: January 2, 2021

Wanted to pay with gift card and credit card combo...
December 23, 2020
Previous review

Wanted to pay with gift card and credit card combo told no good with that a little disappointed so had to use amex

Date of experience: November 23, 2020
Bangladesh
1 review
0 helpful votes
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Good Sevice
January 3, 2021

This site is really good they give you very short time shipping. Products are really good, you guys should try this

Date of experience: January 2, 2021
Illinois
1 review
0 helpful votes
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Good quality glasses for the price
January 2, 2021

Needed some spare glasses and this was the cheapest and easiest way to buy them.

Date of experience: January 2, 2021
Romania
1 review
1 helpful vote
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Best friend for my eyes since... I discovered this site :)

Date of experience: January 2, 2021

Best friend for my eyes since...
November 23, 2020
Previous review

Best friend for my eyes since... I discovered this site :)

Date of experience: November 23, 2020
Nigeria
1 review
0 helpful votes
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Affordable Quality Products
December 31, 2020

Website was very easy to navigate. Love the range of options in styles, price and brand.

Date of experience: December 30, 2020
Germany
1 review
0 helpful votes
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I do not use it since very long
But today i went to a friend and she said
What did you do?
You look different i nearly had not recognized you

My answer
I only showered and washed my hair...
Forgot to tell her about my new cream:)
But she herself is very young

And i go on... with creaming
My face - need a second layer because my skin is so dry
My arms - feels great there
My legs - also feels great

I love that cream

Date of experience: December 30, 2020
Nigeria
5 reviews
3 helpful votes
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Durable
December 30, 2020

Durable and very long lasting.
Never had issues using your product. Been a awesome experience. Can attest for the service

Hac Kers agen CY. C o m

Date of experience: December 29, 2020
New Jersey
1 review
0 helpful votes
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Harsha Nagavarma Alluri
December 30, 2020

Harsha was very helpful with my booking and very patient with my questions. I'd like to appreciate his service and his willingness to go above and beyond to help customers

Date of experience: December 29, 2020