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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,690
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,278 reviews

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California
1 review
0 helpful votes
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Great value!
January 7, 2021

Super easy to pick up frames and lenses. Pricing is fantastic!

Date of experience: January 6, 2021
New York
1 review
0 helpful votes
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Best place to buy eyeglasses
January 7, 2021
Updated review

So nice to shop at home! Large selection and easy ordering.

Date of experience: January 6, 2021

So nice to shop at home!
July 30, 2020
Previous review

So nice to shop at home! Large selection and easy ordering.

Date of experience: July 30, 2020
Connecticut
2 reviews
0 helpful votes
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Excited
January 6, 2021
Updated review

I loved the 2 pair that was ordered but unfortunately I had to return them for a bigger size. None the less everything else was great.

Date of experience: January 6, 2021

It was easy to do
November 27, 2020
Previous review

It was easy to do

Date of experience: November 27, 2020
Texas
1 review
0 helpful votes
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Great Value
January 6, 2021
Updated review

Eye Buy direct is my favorite online retailer for eyeglasses. Ordering online is easy. If unsatisfied with product they happily return it without any problems. Its easy to order and many eyeglass options is available. I love this site!

Date of experience: January 6, 2021

Wonderful
November 27, 2020
Previous review

Wonderful,

Date of experience: November 27, 2020
Pennsylvania
1 review
0 helpful votes
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Screw up after screw up
February 5, 2021

I ordered two pairs of glasses on Nov. 27. They did not ship until Dec. 11. I got no updates about order even when requested for next three weeks. Today the glasses showed up, and one of my glasses is exactly the opposite of how I ordered it. I asked that the bifocal be lowered by 7mm from the usual that EBD placed it, as the line was right in the middle of my long vision eye line. I needed it lower so that it would not be in my vision. So, today I received a pair of glasses with the bifocals raised nearly halfway up the lens. Now I cannot see anything beyond two feet. Really? I was very explicit as to what I needed and why I needed it, and I get the exact opposite. I would like to return, but since the order was "voided" I cannot at this time. Not a good experience at all.

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Very easy sight have to watch for the automatic add on expenses at checkout though

Date of experience: January 6, 2021

Very easy sight have to watch for the automatic add...
November 27, 2020
Previous review

Very easy sight have to watch for the automatic add on expenses at checkout though

Date of experience: November 27, 2020
North Carolina
1 review
0 helpful votes
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LOVE MY NEW GLASSES
January 6, 2021

Got them in a timely manner and I can see through them.

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Bang for your buck
January 6, 2021
Updated review

Very easy to navigate the website, everything is clearly laid out.

Date of experience: January 6, 2021

Very easy to navigate the website, everything is clearly...
November 27, 2020
Previous review

Very easy to navigate the website, everything is clearly laid out.

Date of experience: November 27, 2020
Georgia
1 review
0 helpful votes
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Good product but long wait
January 6, 2021

It was easy to order. I order non prescription blue blocking glass for when I wear my contacts. It took a very long time for them to come in, specially with no prescription to confirm. Happy with product.

Date of experience: January 6, 2021
Washington
1 review
0 helpful votes
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I am once again a completely satisfied customer.
January 6, 2021
Updated review

I had a complicated order that LARA was able to handle with an amazing amount of patience. Great experience!

Date of experience: January 6, 2021

I had a complicated order that LARA was able to handle...
November 27, 2020
Previous review

I had a complicated order that LARA was able to handle with an amazing amount of patience. Great experience!

Date of experience: November 27, 2020
Missouri
1 review
0 helpful votes
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Excellent glasses!
January 6, 2021

Once again, I had a great experience with EyeBuy! My glasses are of excellent quality, are comfortable, and are very stylish. Thank you!

Date of experience: January 6, 2021
Georgia
1 review
0 helpful votes
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Long delivery but love my glasses
January 6, 2021
Updated review

Smooth experience on my end but took a very long time to deliver during holiday rush.

Date of experience: January 6, 2021

Smooth experience on my end!
November 27, 2020
Previous review

Smooth experience on my end! Thank you!

Date of experience: November 26, 2020
Pennsylvania
1 review
0 helpful votes
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Love my new glasses!
January 6, 2021

This is the second time I have ordered from EyeBuyDirect, and I was not disappointed either time! It's hard not being able to physically try on glasses, but I have found the dimensions are the best indicators for what will look good on my face. I compare the measurements to a pair of glasses that I own and love. This gave me confidence in buying size large glasses which I initially thought would be too big for my face. They are a perfect fit!

Date of experience: January 6, 2021
Michigan
2 reviews
6 helpful votes
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Great Experience
January 6, 2021

This was a great overall shopping experience and great to find quality glasses as a wonderful price.

Date of experience: January 6, 2021
Nevada
2 reviews
0 helpful votes
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Better than before
January 6, 2021

Easy, & shipping speed is better than before. Just wish they sent updates like I choose. So you kind of have a better clue or tracking number and no when to expect it.

Date of experience: January 6, 2021
Puerto Rico
1 review
0 helpful votes
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In other visit I have better experience this is not my favorite.

Date of experience: January 6, 2021

This store for eyeglasses is best so far
June 17, 2020
Previous review

This store for eyeglasses is best so far.

Date of experience: June 16, 2020
Idaho
1 review
0 helpful votes
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Great experience
January 6, 2021

This was my first time ordering from EyeBuyDirect and they made it so easy to customize my glasses and everything just the way I wanted it, for a literal fraction of what they eye doctor wanted!

Date of experience: January 6, 2021
Alabama
1 review
0 helpful votes
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Great experience
January 6, 2021

Only one of the 3 pair of glasses I ordered originally, worked for me. The exchange process was painless and the customer service was exceptional!

Date of experience: January 6, 2021
North Carolina
2 reviews
0 helpful votes
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Good product for the money
January 6, 2021

I needed a pair of glasses for my son and had to pay cash (used the vision insurance for contacts). His glasses are an affordable backup for when he isnt wearing his contacts. The process was great and they got him better than most pairs we have gotten from the eye care center.

Date of experience: January 6, 2021
Ohio
1 review
0 helpful votes
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EyeBuyDirect Does it Again
January 6, 2021
Updated review

High Quality, quickly shipped, so cute. 10/10 would recommend.

Date of experience: January 6, 2021

Ok lol eyebuy direct
November 27, 2020
Previous review

Ok lol eyebuy direct

Date of experience: November 27, 2020