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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Super easy to pick up frames and lenses. Pricing is fantastic!
So nice to shop at home! Large selection and easy ordering.
So nice to shop at home! Large selection and easy ordering.
I loved the 2 pair that was ordered but unfortunately I had to return them for a bigger size. None the less everything else was great.
Eye Buy direct is my favorite online retailer for eyeglasses. Ordering online is easy. If unsatisfied with product they happily return it without any problems. Its easy to order and many eyeglass options is available. I love this site!
I ordered two pairs of glasses on Nov. 27. They did not ship until Dec. 11. I got no updates about order even when requested for next three weeks. Today the glasses showed up, and one of my glasses is exactly the opposite of how I ordered it. I asked that the bifocal be lowered by 7mm from the usual that EBD placed it, as the line was right in the middle of my long vision eye line. I needed it lower so that it would not be in my vision. So, today I received a pair of glasses with the bifocals raised nearly halfway up the lens. Now I cannot see anything beyond two feet. Really? I was very explicit as to what I needed and why I needed it, and I get the exact opposite. I would like to return, but since the order was "voided" I cannot at this time. Not a good experience at all.
Very easy sight have to watch for the automatic add on expenses at checkout though
Very easy sight have to watch for the automatic add on expenses at checkout though
Got them in a timely manner and I can see through them.
Very easy to navigate the website, everything is clearly laid out.
Very easy to navigate the website, everything is clearly laid out.
It was easy to order. I order non prescription blue blocking glass for when I wear my contacts. It took a very long time for them to come in, specially with no prescription to confirm. Happy with product.
I had a complicated order that LARA was able to handle with an amazing amount of patience. Great experience!
I had a complicated order that LARA was able to handle with an amazing amount of patience. Great experience!
Once again, I had a great experience with EyeBuy! My glasses are of excellent quality, are comfortable, and are very stylish. Thank you!
Smooth experience on my end but took a very long time to deliver during holiday rush.
This is the second time I have ordered from EyeBuyDirect, and I was not disappointed either time! It's hard not being able to physically try on glasses, but I have found the dimensions are the best indicators for what will look good on my face. I compare the measurements to a pair of glasses that I own and love. This gave me confidence in buying size large glasses which I initially thought would be too big for my face. They are a perfect fit!
This was a great overall shopping experience and great to find quality glasses as a wonderful price.
Easy, & shipping speed is better than before. Just wish they sent updates like I choose. So you kind of have a better clue or tracking number and no when to expect it.
In other visit I have better experience this is not my favorite.
This store for eyeglasses is best so far.
This was my first time ordering from EyeBuyDirect and they made it so easy to customize my glasses and everything just the way I wanted it, for a literal fraction of what they eye doctor wanted!
Only one of the 3 pair of glasses I ordered originally, worked for me. The exchange process was painless and the customer service was exceptional!
I needed a pair of glasses for my son and had to pay cash (used the vision insurance for contacts). His glasses are an affordable backup for when he isnt wearing his contacts. The process was great and they got him better than most pairs we have gotten from the eye care center.
High Quality, quickly shipped, so cute. 10/10 would recommend.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

