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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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After placing my order I had to suddenly plan to fly out of town. I, therefore, contacted customer service agents through the website chat. My agent, Leslie, was extremely helpful in expediting my order so that I could receive my glasses before I left.
We ended up choosing the wrong lenses type the first order and EBD was more than happy enough to help us reorder a new pair with the right lenses! Thank you again!
I ordered on Black Friday and ended up with a huge steal. I feel like I'm finally an adult by having my prescription sunglasses.
Took a while to receive. Not sure where the mistake was but it they are suppose to be reading glasses but I cannot use for reading only far distance.
I purchased two pairs and I am super happy! I have never purchased glasses on the internet, and I'll admit I was a bit skeptical. Delivery was super quick too! I will be ordering again for a pair of prescription sunglasses next!
My glasses were shipped December 9th and arrived January 2nd. 24 days is ridiculous. Very disappointed in USPS delivery service.
Took a week to have it made and shipped! Love them so much.
With labs shut down everywhere last year over covid, I needed to replace my broken bifocals immediately. With prescription still good, I found Eye Buy Direct. Ordered that day with hundreds of choices to try on with downloaded photo, and was I happy. My cost was a fraction of what I have paid before even after insurance kicked in. I will use this company as long as they're in business
Very pleased with all four pairs of glasses that I ordered. Great fit.
Awesome price, absolutely love my new glasses, got tons of compliments on them :)
Love how easy it is to order glasses and they are amazing quality!
Love how easy it is to order glasses and they are amazing quality!
Getting new glasses the EyeBuyDirect way is so much easier and cheaper than doing it the traditional way. It's the only way I'll buy glasses in the future.
This is my second pair of glasses. My first two have been excellent! I am super picky about my progressive lenses and these are just as good as the top brand I have purchased through my optometrist. Love having different pairs to wear now!
This is my second pair of glasses. My first two have been excellent! I am super picky about my progressive lenses and these are just as good as the top brand I have purchased through my optometrist. Love having different pairs to wear now!
The glass I buy from you spread out over time and don't stay on my face. I called and ask and the sales person wouldn't address the issue other than to call it weak springs. I found on the internet how to heat the plastic and rebend the arms inward so they stay tight to face. So far, that has bee an adequate solution
Very user friendly! Was extremely pleased with my purchase and the timeliness of them processing my order. I would definitely use them again!
I have ordered 5 or 6 pair of glasses through Eye buy direct. I have loved them all and with the prices so low I can rotate several pair of glasses depending on my mood!
I will definitely shop here again. The glasses are cute and affordable and I love that I can change it up and look like a new person every day.
Excellent pricing will be back with future orders!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members