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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,687
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,252 reviews

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California
1 review
0 helpful votes
Follow Awr T.
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Got frameless bifocals with strong presciption with no problems. Shipping was fast (within a week). My presciption was not working so I contacted via chat and submitted new Rx and recieved a new pair and free return on the previous pair. Excellent customer service.

Date of experience: November 10, 2025
Texas
1 review
0 helpful votes
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Regretting it so far
November 21, 2025
Updated review

I purchased my glasses and after about a couple of weeks of waiting, I received them only to find them impossible to see through. Before accusing them of messing up my prescription, I took the glasses to my optometrist only to find that the mistake was on them. Ive reached out with no response

Date of experience: November 10, 2025

Easy ordering great options
October 27, 2025
Previous review

Easy ordering great options

Date of experience: October 17, 2025
Massachusetts
1 review
0 helpful votes
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So easy so quick!
November 21, 2025

I love eyebuydirect! They make it so easy to find a nice pair of glasses and they get them to you quick!
You also can get a few pairs and try fun styles outside of your norm, for a super affordable price!

Date of experience: November 10, 2025
Ohio
1 review
0 helpful votes
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Payment issue
November 20, 2025

When I tried to add new payment method during checkout, the entry boxes are greyed out. I had to get out and added it in profile and then go back to check out, a system glitch looks like

Date of experience: November 10, 2025
Missouri
1 review
0 helpful votes
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Not good
November 20, 2025
Updated review

Ordered glasses, 2-day processing was the only option for the frames I wanted, they arrived quickly. Prescription seemed accurate. At first, the quality of the lenses seemed great, upon inspection however, there was a deep scratch in the middle of of one of the lenses. Contacted eyebuydirect via online chat, arranged return and replacement. Then I was called the next day that the frames I initially purchased were not available for 2 day processing, even though the website indicated available; the associate on the phone confirmed that the availability status online was accurate. They canceled my order and I had to re-purchase. Since the website allowed me to purchase 2-day processing, I selected that option, then my order was canceled again. I'd had enough at this point and ordered glasses elsewhere. Eyebuydirect really needs to take better care in the processing and packaging of orders to prevent damage, they also need the website to accurately reflect in-stock status. Do not recommend.

Date of experience: October 20, 2025

Not good
November 20, 2025
Previous review

Ordered glasses, 2-day processing was the only option for the frames I wanted, they arrived quickly. Prescription seemed accurate. At first, the quality of the lenses seemed great, upon inspection however, there was a deep scratch in the middle of of one of the lenses. Contacted eyebuydirect via online chat, arranged return and replacement. Then I was called the next day that the frames I initially purchased were not available for 2 day processing, even though the website indicated available; the associate on the phone confirmed that the availability status online was accurate. They canceled my order and I had to re-purchase. Since the website allowed me to purchase 2-day processing, I selected that option, then my order was canceled again. I'd had enough at this point and ordered glasses elsewhere. Eyebuydirect really needs to take better care in the processing and packaging of orders to prevent damage, they also need the website to accurately reflect in-stock status. Do not recommend.

Date of experience: October 20, 2025
Colorado
1 review
0 helpful votes
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Great glasses
November 19, 2025

I tried buying reading glasses but were sent glasses for distance. I was disappointed that I selected reading glasses and that is not what I got. The return was easy to do. I appreciate the experience in returning my items were quick and easy.

Date of experience: November 9, 2025
North Carolina
1 review
0 helpful votes
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I have a so far had a pleasant experience with Eyebuy direct. If you need to save money and want quality, affordable eyewear this is the place.

Date of experience: November 9, 2025
Ohio
1 review
0 helpful votes
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Glasses came on time.
November 19, 2025
Updated review

Easy ordering, quality frame, and spot on prescription. Very sturdy frame, I know because I once worked in a optical lab. Would order from Eyebuydirect again.

Date of experience: November 9, 2025

Easy site to navigate
October 26, 2025
Previous review

Easy site to navigate.

Date of experience: October 16, 2025
Louisiana
1 review
0 helpful votes
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New Rx Shades!
November 18, 2025
Updated review

EyeBuyDirect offered me a limited time discount on lenses, so I took advantage of it to purchase some much-needed prescription shades. Well worth the price and more! Awesome look, sturdy frames with hinged earpieces, and just the right tint!

Date of experience: November 8, 2025

Great eyeware purchase experience!
September 25, 2025
Previous review

Website is easy to use. With your eyeglass prescription in hand you can have new glasses ordered and in route to you pronto! Shipping was fast. I am enjoying both pairs of my new glasses. Sale prices on frames made it affordable to order and extra pair!

Date of experience: September 14, 2025
Arizona
1 review
0 helpful votes
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I wish EBD would bring back the "Kurt" frame, but those also could have used more adjustable arms, like the arms on the "Randy" frame. Maybe the ones I just ordered will serve... but seeing as this is like my sixth time ordering from EBD, I would say it is fair to say I am generally a happy customer.

Date of experience: November 8, 2025
Oregon
1 review
0 helpful votes
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Easy to access
November 18, 2025
Updated review

Got my first pair, Uptown clear frames and have been clumsy with them. They have not broken! I unfortunately misplaced them and am ordering a new pair from eyebuydirect happily!

Date of experience: November 7, 2025

Took off one star to bring the size guide to attention
January 14, 2025
Previous review

Took off one star to bring the size guide to attention. When the options are Small/Medium, I had trouble understanding since I only knew my PD size.

Date of experience: January 4, 2025
Wisconsin
1 review
0 helpful votes
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My favorite website
November 18, 2025

I have been ordering from this site for years. They have awesome styles, and they have been so helpful all of the times that I have needed customer service,

Date of experience: November 7, 2025
Texas
1 review
0 helpful votes
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Unique, beautiful and affordable
November 17, 2025

Brick and mortar stores do not offer the choices of styles and are so expensive. I love choices and affordability and EBD knocks it out of the park. I think this was my 5th purchase. I will return.

Date of experience: November 7, 2025
District of Columbia
1 review
0 helpful votes
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Big fan
November 17, 2025

I always enjoy shopping with Eye Buy Direct. I love the "Try On" tech (it's honestly pretty accurate), there are always great deals, and I never feel like I'm getting ripped off (which is a rarity in this economy).

Date of experience: November 7, 2025
Wisconsin
1 review
0 helpful votes
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When you go from the outside to inside they end up spider cracking across the lenses. This has happened to 3 pair that I've bought. The good thing is they replaced them right away. Still be careful the warranty is short on them.

Date of experience: November 6, 2025
Illinois
1 review
0 helpful votes
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The only way to buy eyewear!
November 16, 2025

As an MD ophthalmologist in a rural area this is a godsend for these people who could not otherwise afford eyeglasses. I have been referring to you for years

Date of experience: November 6, 2025
Colorado
1 review
0 helpful votes
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Website was difficult to navigate
November 16, 2025

I'm not sure if it was my internet or if the website was overloaded with details and it took a very significant amount of refreshing the pages to get them to load fully, and then it would freeze.

Date of experience: November 6, 2025
California
1 review
0 helpful votes
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Great choice
November 15, 2025

I love all the options on the site, the deals if you are a member and the perks- I also love that you can try them on virtually! It helps a lot. And fast and free shipping is not bad either

Date of experience: November 5, 2025
California
1 review
0 helpful votes
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Great quality with a great price tag
November 15, 2025

I've always purchased my prescription glasses through my optometrist, but a friend recommended this website, and I was able to purchase two pairs for the price of one. I've been using this site for the past 7 years and have no plans to change.

Date of experience: November 4, 2025
Alabama
1 review
0 helpful votes
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Great place for glasses
November 15, 2025

I love this site and only buy my distance glasses and sunglasses from here. Great styles and prices. The purchasing process is very easy!

Date of experience: November 4, 2025