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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,687
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,256 reviews

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Ohio
1 review
0 helpful votes
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Beyond expectations
January 10, 2021

Best eyeglasses I've worn and for a fraction of the retail/office prices.

Date of experience: January 10, 2021
Texas
1 review
0 helpful votes
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Ultimate Best Buy
January 10, 2021
Updated review

Easy, good low price options, designer frames offered as well! This has been the ultimate Best Buy for my glasses needs. I will be a forever customer.

Date of experience: January 10, 2021

Easy and great selection
December 1, 2020
Previous review

Easy and great selection

Date of experience: November 30, 2020
Washington
1 review
0 helpful votes
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The product is great. The app REQUIRED for tracking delivery (Route) is poorly managed, not helpful and another step that is completely unnecessary.

Date of experience: January 10, 2021
Arizona
1 review
0 helpful votes
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1st time buyer
February 9, 2021

.

Date of experience: January 10, 2021
Utah
1 review
0 helpful votes
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Lost package
February 9, 2021

We ordered new glasses for the kid for Christmas and ordered them in plenty of time for them to get here. Sadly our order was stuck or lost and I had to call and have them send out new ones.

Date of experience: January 10, 2021
Maryland
1 review
0 helpful votes
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My daughter
January 10, 2021

My daughter ordered glasses. They arrived in a timely manner undamaged

Date of experience: January 10, 2021
Oregon
1 review
0 helpful votes
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Always excellent and affordable!
January 10, 2021

I've bought almost a dozen glasses from EyeBuy and have not been disappointed so far! Always exactly as described and great turnaround time. (Which seems surprising for how great the prescription is)

Date of experience: January 10, 2021
Arkansas
1 review
0 helpful votes
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Always happy with EyeBuyDirect
January 10, 2021

Affordable eye glasses, good quality, nice deals, reasonable shipping times

Date of experience: January 10, 2021
Pennsylvania
1 review
0 helpful votes
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Great experience!
January 10, 2021
Updated review

Very happy with the selection options, the overall price and product! The shipping took way longer than it was supposed to but not at the fault of eyebuydirect.

Date of experience: January 10, 2021

Easy, affordable and always satisfied with my purchase!
December 1, 2020
Previous review

Easy, affordable and always satisfied with my purchase!

Date of experience: December 1, 2020
California
1 review
0 helpful votes
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Great service
January 10, 2021
Updated review

This is my I believe 5th year anniversary getting pairs on cyber Monday! This site is so proficient and I love their service! I've never had any complaints thank you eye but direct :)

Date of experience: January 10, 2021

This is my I believe 5th year anniversary getting pairs...
August 13, 2020
Previous review

This is my I believe 5th year anniversary getting pairs on cyber Monday! This site is so proficient and I love their service! I've never had any complaints thank you eye but direct :)

Date of experience: August 13, 2020
Ohio
1 review
0 helpful votes
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Date of experience: January 10, 2021
Texas
2 reviews
0 helpful votes
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In Love!
January 10, 2021

Multiple options for my face shape. Easy order and quick shipping!

Date of experience: January 10, 2021
California
1 review
0 helpful votes
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Got some glasses
January 10, 2021
Updated review

Quick and easy. The online store is setup well, giving all the information I needed, and easy to use.

Date of experience: January 10, 2021

Quick and easy
November 30, 2020
Previous review

Quick and easy. The online store is setup well, giving all the information I needed, and easy to use.

Date of experience: November 30, 2020
Florida
1 review
0 helpful votes
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Unfortunately, not satisfied
February 9, 2021
Updated review

Unfortunately, my son could not see out of the glasses. Everything was blurry and the polarization on the sun glasses was blotchy.

Date of experience: January 10, 2021

Alskdjfl; asjf
December 1, 2020
Previous review

Alskdjfl; asjf

Date of experience: November 30, 2020
Colorado
2 reviews
0 helpful votes
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Great Value
January 10, 2021

Seamless ordering and delivery. My daughter and I are enjoying our glasses

Date of experience: January 10, 2021
Utah
1 review
0 helpful votes
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Fantastic
January 10, 2021
Updated review

I love my glasses! Such an easy process and great price!

Date of experience: January 10, 2021

Quick and easy
November 30, 2020
Previous review

Quick and easy

Date of experience: November 30, 2020
Arkansas
1 review
0 helpful votes
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Limited choices
January 10, 2021

I have been purchasing prescription eyeglasses from this site for YEARS! As my prescription changes, my choices have become limited. The glasses also tend to be more cheaply made than my glasses in the past.

Date of experience: January 10, 2021
Minnesota
2 reviews
0 helpful votes
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Fast, economical, stylish products
January 10, 2021

I first ordered from EyeBuyDirect only a few months ago. I was so pleased that I have bought several pairs of glasses in interesting colors for myself. My family members have also bought glasses from them. We are very pleased.

Date of experience: January 10, 2021
West Virginia
1 review
0 helpful votes
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Best deal you could ask for
January 10, 2021

I recently had went to a large store chain to have my exam and ordered a pair of glasses. And the glasses I purchased were not even exactly what I was looking for. I had difficult finding a larger style frame that I liked there... well after I made the purchase, the same day I came home and got on the EyeBuyDirect site... and honestly I couldn't stop finding frames I desired. I bought 6 pairs from the site... and paid less than I paid for 1 pair, for ALL 6 pairs! (And I liked all the frames better.) I am a very satisfied customer. Thank you EyeBuyDirect, I will be back soon to purchase more.

Date of experience: January 10, 2021
California
1 review
0 helpful votes
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January 10, 2021

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Date of experience: January 10, 2021