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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,687
value
5,189
shipping
5,189
returns
132
quality
5,292
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245,252 reviews

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New Jersey
1 review
0 helpful votes
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Glasses review
February 19, 2021
Updated review

My lenses get very smudged and it's very hard to clean. The one temple came loose after only having the glasses for two weeks. Would probably not shop here again.

Date of experience: January 19, 2021

Glasses review
February 19, 2021
Previous review

My lenses get very smudged and it's very hard to clean. The one temple came loose after only having the glasses for two weeks. Would probably not shop here again.

Date of experience: January 19, 2021
Texas
1 review
0 helpful votes
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Great price, good quality!
January 19, 2021
Updated review

So easy to order frames! Seeing images from other reviewers really helps see how the glasses fit and helps narrow down a good-fitting pair.

Date of experience: January 19, 2021

So easy to order frames!
December 10, 2020
Previous review

So easy to order frames! Seeing images from other reviewers really helps see how the glasses fit and helps narrow down a good-fitting pair.

Date of experience: December 10, 2020
Pennsylvania
1 review
0 helpful votes
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Great quality for a reasonable price.
January 19, 2021
Updated review

The site is very user friendly, with many frame options. Prices are extremely reasonable, especially for someone who wears progressive lenses. I was very pleased with the online experience, as well as with the speed with which my glasses arrived. The glasses themselves were sturdy, prescription was correct, and I have no complaints. Would definitely recommend!

Date of experience: January 19, 2021

The site is very user friendly
December 10, 2020
Previous review

The site is very user friendly

Date of experience: December 10, 2020
Illinois
1 review
0 helpful votes
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Size confusion
February 18, 2021
Updated review

The app needs some work, but overall it is a simple process. I purchased two pairs of glasses, one of which wasn't what I expected based on my measurement, picture, or size selection. Overall, good buy.

Date of experience: January 19, 2021

The app needs some work, but overall it is a simple...
December 8, 2020
Previous review

The app needs some work, but overall it is a simple process

Date of experience: December 8, 2020
Pennsylvania
1 review
0 helpful votes
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Eye glasses
February 20, 2021

I ordered from your company it was very easy. My 2 pairs of glasses came very quick. Great way to get glasses.

Date of experience: January 19, 2021
Texas
1 review
0 helpful votes
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I was a first time buyer of online prescription glasses. EyeBuyDirect had a very informative process that assuaged my concerns and resulted in an easy experience. They offered a varied and unique selection of frames. Their virtual try-on is a feature I appreciated and helped my decision-making process.

An easier way to compare options from the shipping cart would be an appreciated feature.

Date of experience: January 19, 2021

Great selection
November 30, 2020
Previous review

Great selection. Very informative process. Virtual try on is a feature I appreciate.

An easier way to compare options from the shipping cart would be an appreciated feature.

Date of experience: November 29, 2020
Minnesota
1 review
0 helpful votes
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Who knew glasses would be such a fun accessory
January 19, 2021
Updated review

I love the way that you can see what you will look like in the glasses. There's so many choices, but it's easy to navigate.

Date of experience: January 19, 2021

I love the way that you can see what you will look...
December 1, 2020
Previous review

I love the way that you can see what you will look like in the glasses. There's so many choices, but it's easy to navigate.

Date of experience: November 30, 2020
Rhode Island
1 review
0 helpful votes
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I just loved my new eyeglasses
January 19, 2021

The product arrived in 2 days as they said, the glasses are just perfect

Date of experience: January 19, 2021
North Carolina
1 review
0 helpful votes
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Best glasses ever!
February 18, 2021

I got two glasses and they're better than if I walked into my eye doctor-the price for two was worth it, plus the expedited shipping.

Date of experience: January 19, 2021
Spain
1 review
0 helpful votes
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Import taxes miscalculated
February 18, 2021

I had my glasses shipped to me in Spain. Any item under 45€ shouldn't have additional import taxes. My package was Worth $33, far less than €45, yet the claimed value of the package read €45.26. So when my super cheap glasses got to my door, the delivery person explained I now owed an additional €28 in taxes. These numbers aren't exact as it's been a few weeks, but it was 98% of my original order price and shipping. Which is insane. Especially for a mismarked value on the package. I don't know who is responsible for this mistake, but it's what happened to me. If you can fix this sort of error if the future, please do so. Thank you!

Date of experience: January 19, 2021
Michigan
1 review
0 helpful votes
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I'm sold!
January 19, 2021
Updated review

Great product and service. So pleased that I just bought another pair!

Date of experience: January 18, 2021

Great product and service
December 10, 2020
Previous review

Great product and service

Date of experience: December 9, 2020
Virginia
1 review
0 helpful votes
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Always love my glasses!
January 19, 2021
Updated review

This is my 4th pair of glasses from here and I'm never disappointed! They always fit great and are great quality. Always come before the estimated shipping date.

Date of experience: January 18, 2021

Love how easy it is
December 10, 2020
Previous review

Love how easy it is.

Date of experience: December 9, 2020
DO
1 review
0 helpful votes
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My awesome sunglasess/lenses
January 19, 2021
Updated review

Excellent. I just love the experience of protect my eyes of the sun and see... I mean... See jajajaja (I added a medical prescription to my sunglasses.

Date of experience: January 18, 2021

My awesome sunglasess/lenses
January 19, 2021
Previous review

Excellent. I just love the experience of protect my eyes of the sun and see... I mean... See jajajaja (I added a medical prescription to my sunglasses.

Date of experience: January 18, 2021
Connecticut
1 review
0 helpful votes
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Lovely as always!
January 19, 2021
Updated review

Love the variety, the quickness in delivery and the quality!

Date of experience: January 18, 2021

Love the variety, the quickness in delivery and the...
September 17, 2020
Previous review

Love the variety, the quickness in delivery and the quality!

Date of experience: September 17, 2020
Ohio
1 review
0 helpful votes
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Decent Quality For The Price
January 18, 2021
Updated review

Eye Buy Direct has the best selection of frames of all the online eyewear providers I researched. This is about my sixth pair from them and other than the lens coating consistently going hazy at about 18 months the quality is decent.

Date of experience: January 18, 2021

Eye Buy Direct has the best selection of frames of...
December 9, 2020
Previous review

Eye Buy Direct has the best selection of frames of all the online eyewear providers I researched. This is about my sixth pair from them and other than the lens coating consistently going hazy at about 18 months the quality is decent.

Date of experience: December 9, 2020
Georgia
1 review
0 helpful votes
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Easy Process.
February 19, 2021

It was an easy process. However, glasses give me a headache

Date of experience: January 18, 2021
New York
1 review
0 helpful votes
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Better than zenni
February 19, 2021
Updated review

Easy to use website, really nice glasses, and a quick and easy checkout! Can't wait to try on my new glasses! :)

Date of experience: January 18, 2021

Easy to use website, really nice glasses, and a quick...
December 9, 2020
Previous review

Easy to use website, really nice glasses, and a quick and easy checkout! Can't wait to try on my new glasses! :)

Date of experience: December 9, 2020
Indiana
1 review
0 helpful votes
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Awesome glasses and customer service
January 18, 2021

I had to call customer service to add a coupon code and they helped me quickly. My glasses are good quality and very sylish.

Date of experience: January 18, 2021
Texas
1 review
0 helpful votes
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First Class at a Third the Price
January 18, 2021
Updated review

I already had a pair in gray and liked them so much, I got another pair in the same frame in clear.

Date of experience: January 18, 2021

Good
December 9, 2020
Previous review

Good

Date of experience: December 9, 2020
Missouri
1 review
0 helpful votes
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Delivery
February 17, 2021
Updated review

I ordered the items in advance of Christmas and they did not arrive before 12/25. I ordered at least a week and a half prior to that date. It took too long to fill the order and then ship out by USPS. UPS would have been faster.

Date of experience: January 18, 2021

It was a little confusing on how to actually order...
December 8, 2020
Previous review

It was a little confusing on how to actually order the product once I found what I wanted.

Date of experience: December 8, 2020