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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,994 reviews

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New York
1 review
0 helpful votes
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Very fast delivery
May 7, 2022

My experience has been good so far. The glasses came in like 4 days, I really appreciate the service

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Awesome!
May 7, 2022

This is my third pair of glasses purchased from you. My husband has purchased one or two pairs as well.

Date of experience: May 7, 2022
Massachusetts
1 review
0 helpful votes
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Awesome
May 7, 2022

My experience was professional handle and product good

Date of experience: May 7, 2022
Ecuador
1 review
0 helpful votes
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Great experience
May 7, 2022

Fast and easy. Good value for the money. Handles complicated prescriptions well.

Date of experience: May 7, 2022
California
1 review
0 helpful votes
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Great work thank you
May 7, 2022

Ut was easy to place the order and I received it very fast and was communicated on each step progressing of work. The glasses made perfectly and very beautiful product. Thank you

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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Ok experience
June 6, 2022

We should be able to upload the prescription, as regular person doesn't know the specifications of a prescription

Date of experience: May 7, 2022
Texas
1 review
0 helpful votes
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Quality and shipping
May 7, 2022

Great options. Quality of the glasses are great for the price. Shipping was quick as well.

Date of experience: May 7, 2022
Wisconsin
1 review
0 helpful votes
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It was great that I could try on each pair virtually. The prescription sunglasses turned out just how I had imagined.

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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The glasses are great, my prescription is exact, and you can't beat the price. I've had a single rx pair of Raybans for years that cost me $200+ and these get the same job done for under $100 (for 2 pairs!)

Date of experience: May 6, 2022
New York
1 review
0 helpful votes
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Moon
May 6, 2022

This is such an easy and affordable way to get glasses.

Date of experience: May 6, 2022
New York
1 review
0 helpful votes
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Great quality
May 6, 2022

I was a little worried when I got new glasses here on how they would fit and look, but I was surprised how sturdy and well fitting they were! I love the glasses I got from here and the amazing price I got it for. Definitely only getting my glasses off here from now on

Date of experience: May 6, 2022
Texas
1 review
0 helpful votes
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First timer
May 6, 2022

My first time ordering and I'm learning to work with your site. Coupons are not explained well but I'm ordering anyway

Date of experience: May 6, 2022
Illinois
1 review
0 helpful votes
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Love it
May 5, 2022

Always great I will forever be a customer love all the styles offered

Date of experience: May 5, 2022
Wyoming
1 review
0 helpful votes
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Awesome and disappointing
May 5, 2022

I absolutely love one pair however the other one does not fit or look the way I had hoped. Repair I did not care for the lenses ended up being way bigger than I had anticipated. I don't like having windshields in front of my eyes. But I'll keep them as back ups.

Date of experience: May 5, 2022
Kentucky
1 review
0 helpful votes
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Very happy!
May 5, 2022

My glasses came quickly and were just what I was hoping for. I am happy with my purchase.

Date of experience: May 5, 2022
New York
1 review
0 helpful votes
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Happy
May 5, 2022

Im overall satisfied with my glasses. The only problem I have with the product is that the glasses Stretch out to fast.

Date of experience: May 5, 2022
California
1 review
0 helpful votes
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Great
May 5, 2022

Fast check out, good prices! Great selection too! Ya

Date of experience: May 4, 2022
Minnesota
1 review
0 helpful votes
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Sunglasses
May 5, 2022

Sunglasses are great but not sure that they are polarized.

Date of experience: May 4, 2022
Wisconsin
1 review
0 helpful votes
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Disappointed
June 4, 2022

Glasses were cute when I did virtual try on- don't look the same in person and are also very cheap frames. Guess the price really does reflect.

Date of experience: May 4, 2022
Massachusetts
1 review
0 helpful votes
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Great selection, easy ordering process.
Items was off great quality

Date of experience: May 4, 2022