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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,996 reviews

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Arizona
1 review
0 helpful votes
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Great selection
May 4, 2022

Nice, straight-forward process. Great selection of frames!

Date of experience: May 4, 2022
New Jersey
1 review
0 helpful votes
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Had to complete order on the phone as I was having trouble navigating the
Website.

Date of experience: May 4, 2022
Nevada
1 review
0 helpful votes
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Got the heart shaped glasses and they're SO cute! Got a new prescription from the eye dr and decided I wanted to try something different so I came here! Will DEF be doing more business here! My glasses actually came earlier than expected.

Date of experience: May 3, 2022
California
1 review
0 helpful votes
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My new go to for eyeglasses
May 3, 2022

I ordered computer glasses from here before and I recently got a prescription. Came here and bought two pairs. EyeBuyDirect always offers great deals. As well will be ordering more from them. They came in fast as well.

Date of experience: May 3, 2022
Colorado
1 review
0 helpful votes
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Amazing service
May 3, 2022
Updated review

I had a great experience buying on the website. When I filled out my last survey I had given some feedback about the search options with my prescription, and pretty quickly received a response detailing how to use the feature that already existed. It felt very personal and helpful. I really appreciated this, and will gladly tell anyone who listens where I got my glasses and how happy I am with them.

Date of experience: May 3, 2022

Overall great!
April 12, 2022
Previous review

Overall great! I wish there was a way to search by what's available with my prescription. Many frames weren't available with my prescription, but I couldn't tell which ones until I tried adding to my shopping cart.

Date of experience: April 12, 2022
California
1 review
1 helpful vote
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I enjoyed navigating the site and it was easy to pick out the right frames that matched my personality.

Date of experience: May 3, 2022
New York
1 review
0 helpful votes
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Amazing!
May 3, 2022

First time user for EyeBuyDirect and I'm truly impressed. I was able to purchase 3 different lens, for variety at an affordable price. I'm so happy and will be using their services in the future.

Date of experience: May 3, 2022
New Jersey
1 review
0 helpful votes
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Swift order
May 3, 2022

I ordered a pair of single vision eye glasses. I was able to use a discount code. They arrived rather quickly,

Date of experience: May 3, 2022
Colorado
1 review
0 helpful votes
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Adjustment
May 3, 2022

The glasses came in timely but the glasses were a little loose and needs adjustment.

Date of experience: May 3, 2022
Oregon
1 review
0 helpful votes
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Filter woes
June 2, 2022

When i apply filters to a page, like size, i expect the product recommendations will also fit those filters, especially if they are integrated into the product grid

Date of experience: May 3, 2022
Illinois
1 review
0 helpful votes
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Perfect
May 3, 2022

Love! Came quick and the same quality as any in person order you may place for glasses

Date of experience: May 2, 2022
Florida
1 review
0 helpful votes
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Amazing
May 3, 2022

I've shopped here for Years never disappointed by the quality or look the eyeglasses Grant me

Date of experience: May 2, 2022
New York
1 review
0 helpful votes
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Glasses are nicer then I thought thank you so much

Date of experience: May 2, 2022
Texas
1 review
0 helpful votes
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Good value
May 2, 2022

The process was easy and quick. Good styles to choose from.

Date of experience: May 2, 2022
Texas
1 review
0 helpful votes
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Great buy
May 2, 2022

Fast process and delivery. I would totally recommend

Date of experience: May 2, 2022
Florida
1 review
0 helpful votes
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Easy and fast, great prices! They have fun styles and great selection of glasses too

Date of experience: May 1, 2022
Washington
1 review
0 helpful votes
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Good product
May 2, 2022

Nice selection of frames, final product was just as expected.

Date of experience: May 1, 2022
Ohio
1 review
0 helpful votes
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I ordered 2 pairs of glasses and it took almost 2 weeks for them to ship and took about 4 days for them to be delivered but every pair I have ordered from them were correct and had no issues. I would recommend them but if you need them sooner go with the upgraded delivery option although I'm not sure if that'll help with the processing as well or just delivery.

Date of experience: May 1, 2022
North Carolina
1 review
0 helpful votes
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Great Quality
May 1, 2022

Loved all three pairs I purchased. Would love an option to shop by more specific color.

Date of experience: May 1, 2022
Illinois
1 review
0 helpful votes
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I Love My New Glasses!
May 1, 2022
Updated review

I ordered and received two pairs of glasses, clear and sunglasses. They came faster than I had anticipated. My progressive lenses work for me very well. I was a little skeptical about the quality of my sunglass frames because they were on sale at a very low price, but they're pretty and substantial, not cheap looking at all. I'll always use Eyebuy Direct.

Date of experience: April 30, 2022

I've never ordered from any outlet but Eyebuy and have...
April 8, 2022
Previous review

I've never ordered from any outlet but Eyebuy and have never been unhappy.

Date of experience: April 7, 2022