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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Nice, straight-forward process. Great selection of frames!
Had to complete order on the phone as I was having trouble navigating the
Website.
Got the heart shaped glasses and they're SO cute! Got a new prescription from the eye dr and decided I wanted to try something different so I came here! Will DEF be doing more business here! My glasses actually came earlier than expected.
I ordered computer glasses from here before and I recently got a prescription. Came here and bought two pairs. EyeBuyDirect always offers great deals. As well will be ordering more from them. They came in fast as well.
I had a great experience buying on the website. When I filled out my last survey I had given some feedback about the search options with my prescription, and pretty quickly received a response detailing how to use the feature that already existed. It felt very personal and helpful. I really appreciated this, and will gladly tell anyone who listens where I got my glasses and how happy I am with them.
Overall great! I wish there was a way to search by what's available with my prescription. Many frames weren't available with my prescription, but I couldn't tell which ones until I tried adding to my shopping cart.
I enjoyed navigating the site and it was easy to pick out the right frames that matched my personality.
First time user for EyeBuyDirect and I'm truly impressed. I was able to purchase 3 different lens, for variety at an affordable price. I'm so happy and will be using their services in the future.
I ordered a pair of single vision eye glasses. I was able to use a discount code. They arrived rather quickly,
The glasses came in timely but the glasses were a little loose and needs adjustment.
When i apply filters to a page, like size, i expect the product recommendations will also fit those filters, especially if they are integrated into the product grid
Love! Came quick and the same quality as any in person order you may place for glasses
Glasses are nicer then I thought thank you so much
Easy and fast, great prices! They have fun styles and great selection of glasses too
Nice selection of frames, final product was just as expected.
I ordered 2 pairs of glasses and it took almost 2 weeks for them to ship and took about 4 days for them to be delivered but every pair I have ordered from them were correct and had no issues. I would recommend them but if you need them sooner go with the upgraded delivery option although I'm not sure if that'll help with the processing as well or just delivery.
Loved all three pairs I purchased. Would love an option to shop by more specific color.
I ordered and received two pairs of glasses, clear and sunglasses. They came faster than I had anticipated. My progressive lenses work for me very well. I was a little skeptical about the quality of my sunglass frames because they were on sale at a very low price, but they're pretty and substantial, not cheap looking at all. I'll always use Eyebuy Direct.
I've never ordered from any outlet but Eyebuy and have never been unhappy.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

