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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,668
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,991 reviews

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Texas
1 review
0 helpful votes
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Nice and Easy!
May 10, 2022

There was a large variety to choose from. I found what I wanted and then the ordering process was simple.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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Affordable
May 10, 2022

My experience was great. It was easy to buy and filter my options through the website. I found a great stylish pair for me, the material is a little wonky, it might just be the pair I got though.

Date of experience: May 10, 2022
New Hampshire
2 reviews
0 helpful votes
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Good service & good website
May 10, 2022

I've ordered several pair of glasses over the past six months. Overall, the products and services are very good.
One problem is that it shows I was supposed to get a free pair of sunglasses due to my previous purchases but that did not happen. I assume the frames were to be no charge. Please check on that order.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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I buy a lot of glasses from you. Always incredible service.

Date of experience: May 10, 2022
California
1 review
0 helpful votes
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New glasses
May 10, 2022

Super simple entry for eye prescription wide selection of glasses

Date of experience: May 10, 2022
Minnesota
1 review
0 helpful votes
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I will be purchasing again!
May 10, 2022

Easy to use website and lots of great selections! Package arrived very quickly! Great product!

Date of experience: May 10, 2022
Florida
1 review
0 helpful votes
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Great glasses and good service
May 10, 2022

Finding frames was easy and the process of setting up an order was easy, too. I was most interested at first because of the pricing - I use multifocal lenses and usually a pair of glasses with those lenses run aroud $500. I got a pair from EyeBuyDirect for less than $130 and I can actually see better with them than with the expensive pair of glasses I already had. I will definitely be buying from here again!

Date of experience: May 10, 2022
Michigan
1 review
0 helpful votes
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Good
May 10, 2022

Good experience :) Easy to navigate! So many options to choose from; I love it

Date of experience: May 9, 2022
Ohio
1 review
0 helpful votes
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Very happy
May 9, 2022

Easy to navigate the website, prices are great and fast delivery.

Date of experience: May 9, 2022
Iowa
1 review
0 helpful votes
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Cute glasses
May 9, 2022

Everything was easy to order and got them in a relatively good amount of time. Had to have them adjusted but otherwise love them!

Date of experience: May 9, 2022
Puerto Rico
1 review
0 helpful votes
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Love my yellow eyeglasses!
May 9, 2022

This is the third time buying this item. Love, love them! They fit perfectly and get compliments all the time!

Date of experience: May 9, 2022
California
1 review
0 helpful votes
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My order
May 9, 2022
Updated review

Too confusing too many choices Prices quite reasonable

Date of experience: May 9, 2022

Too confusing
May 18, 2022
Previous review

Too confusing

Date of experience: April 18, 2022
Iowa
1 review
0 helpful votes
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Cute glasses
May 9, 2022

Love virtual try on. Choice options, arrived in a reasonable time. Cute frames. Wish lens quality was a little higher

Date of experience: May 8, 2022
New York
1 review
0 helpful votes
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Good glasses
May 9, 2022

Glasses came fast, i like how they look. Tint on sunglasses is good

Date of experience: May 8, 2022
Colorado
1 review
0 helpful votes
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I really like
June 8, 2022

I got these safety glasses for work and recreation. I really like them And will probably order more for my on duty firefighter work.

Date of experience: May 8, 2022
Illinois
1 review
0 helpful votes
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New Glasses Experience
May 8, 2022
Updated review

Selecting, ordering, and delivery of new glasses couldn't have been easier. The frames received were exactly what I expected and the lens were perfect. Could not have been happier.

Date of experience: May 8, 2022

Very easy process, excellent price
October 19, 2020
Previous review

Very easy process, excellent price

Date of experience: October 19, 2020
Florida
1 review
0 helpful votes
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Best Eyewear Site By Far
May 8, 2022

Love Eyebuydirect. I've been buying my glasses from them for the last 8 years, and they've never failed me.

Date of experience: May 8, 2022
Florida
1 review
0 helpful votes
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Smooth
May 8, 2022

Eyebuydirect is such a smooth seamless service the lenses are a little big than I'm used to but for the price I've bought three pairs for what I pay for one in a store. So happy with all my purchases

Date of experience: May 8, 2022
North Carolina
1 review
0 helpful votes
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Great glasses
May 8, 2022

Have always gotten good prescription glasses at a good price.

Date of experience: May 7, 2022
New York
1 review
0 helpful votes
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Very fast delivery
May 7, 2022

My experience has been good so far. The glasses came in like 4 days, I really appreciate the service

Date of experience: May 7, 2022