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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,953 reviews

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Delaware
1 review
0 helpful votes
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Love the selection pricing okay I just had a little mix up on the address I'm surprised you sent it out without a number besides that everything seems to been okay service is very good we finally got it straightened out and are pleased so thank you

Date of experience: May 13, 2022
Maryland
1 review
1 helpful vote
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Affordable and stylish!
May 13, 2022

I bought two pairs of prescription glasses for $60 total. My original prescription glasses were over $100 after insurance. I saved so much from buying off of eyebuydirect, and the prescription is right! Not only that, but the frames are so nice. I actually wear my glasses now! I'll definitely buy again in the future, and highly recommend eyebuydirect.

Date of experience: May 13, 2022
Tennessee
1 review
0 helpful votes
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Everything was easy to find & fill out. Buying was a pleasant experience and the selection of frames was great.

Date of experience: May 13, 2022
Massachusetts
1 review
0 helpful votes
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Too big
May 13, 2022

I need to exchange my rims fit the next size smaller. Love the glasses, just need them smaller.

Date of experience: May 13, 2022
New Jersey
2 reviews
0 helpful votes
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Wonderful experience
May 13, 2022

Very easy and got exactly what I ordered, love the eye glasses (2 pairs) received them in a timely manner, awesome work.

Date of experience: May 13, 2022
Georgia
1 review
0 helpful votes
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Excellent
May 13, 2022

Love their glasses, shipping is fast and customer service is excellent

Date of experience: May 13, 2022
Illinois
2 reviews
0 helpful votes
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Very easy and I like the search function and the ability to save and retrieve my prescription from the site. The site keeps you updated every step of the way from the processing of the make of your glasses to shipping, and my glasses got here in a reasonable amount of time!

Date of experience: May 13, 2022
Maine
1 review
0 helpful votes
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Eyes
May 13, 2022

It was a good experience and the ordering was pretty easy

Date of experience: May 13, 2022
Arkansas
1 review
0 helpful votes
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Will Order Again
May 13, 2022

The best way to describe the overall experience is that it was easy and convenient to use.

Date of experience: May 12, 2022
Colorado
1 review
0 helpful votes
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My review
May 13, 2022
Updated review

It was good! Took a bit longer than I expected but still happy with the whole thing.

Date of experience: May 12, 2022

It was easy and fast
August 11, 2020
Previous review

It was easy and fast.

Date of experience: August 11, 2020
Nevada
1 review
0 helpful votes
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Unbeatable
May 13, 2022
Updated review

Fast, easy, affordable, convenient, a variety of styles to choose from

Date of experience: May 12, 2022

Always a great shopping experience
May 1, 2021
Previous review

Always a great shopping experience

Date of experience: May 1, 2021
New York
1 review
0 helpful votes
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Great selection and price
May 12, 2022

Was able to get my prescription and was very happy with my new glasses

Date of experience: May 12, 2022
Minnesota
1 review
0 helpful votes
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DrBill
May 12, 2022

Received my glasses and they are fine. Progressive lenses, including sunglasses. Took a little longer than I expected but service was great.

Date of experience: May 12, 2022
Tennessee
1 review
0 helpful votes
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Great value
May 12, 2022

Love the Try it on, frames look great! I will purchase glasses again

Date of experience: May 12, 2022
Colorado
1 review
0 helpful votes
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Good but not great
June 11, 2022

While you can see a virtual preview before buying, it's hard to get a "feel" of the glasses. Feel for the nose bridge, feel of the overall weight, and feel of how the thickness of frames look when wearing. Overall, I would buy again, due to pricing but, it's very hard to try before you buy.

Date of experience: May 12, 2022
Illinois
1 review
0 helpful votes
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Great experience
May 12, 2022

Ordered two pairs of glasses for my 2 glasses wearing children. The quality is great and they love their new frames.

Date of experience: May 12, 2022
Louisiana
1 review
0 helpful votes
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New Prescription Readers
May 12, 2022

Order was easy and quick. Frames were great value, will be ordering again

Date of experience: May 12, 2022
Missouri
1 review
0 helpful votes
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Glasses for husband
May 12, 2022

Quick and easy- love it! Needed glasses for husband quick and this worked wonderfully

Date of experience: May 11, 2022
Utah
1 review
0 helpful votes
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Small head
June 11, 2022

The glasses just don't fit me. I have a small head and face I guess. I buy the kids glasses, but then they they are not wide enough. I would love to have more options of extra small for adults.

Date of experience: May 11, 2022
Texas
1 review
0 helpful votes
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Not so great need to return one set of glasses due the nose piece falling off after one use

Date of experience: May 11, 2022