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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Love the selection pricing okay I just had a little mix up on the address I'm surprised you sent it out without a number besides that everything seems to been okay service is very good we finally got it straightened out and are pleased so thank you
I bought two pairs of prescription glasses for $60 total. My original prescription glasses were over $100 after insurance. I saved so much from buying off of eyebuydirect, and the prescription is right! Not only that, but the frames are so nice. I actually wear my glasses now! I'll definitely buy again in the future, and highly recommend eyebuydirect.
Everything was easy to find & fill out. Buying was a pleasant experience and the selection of frames was great.
I need to exchange my rims fit the next size smaller. Love the glasses, just need them smaller.
Very easy and got exactly what I ordered, love the eye glasses (2 pairs) received them in a timely manner, awesome work.
Very easy and I like the search function and the ability to save and retrieve my prescription from the site. The site keeps you updated every step of the way from the processing of the make of your glasses to shipping, and my glasses got here in a reasonable amount of time!
The best way to describe the overall experience is that it was easy and convenient to use.
It was good! Took a bit longer than I expected but still happy with the whole thing.
Fast, easy, affordable, convenient, a variety of styles to choose from
Was able to get my prescription and was very happy with my new glasses
Received my glasses and they are fine. Progressive lenses, including sunglasses. Took a little longer than I expected but service was great.
While you can see a virtual preview before buying, it's hard to get a "feel" of the glasses. Feel for the nose bridge, feel of the overall weight, and feel of how the thickness of frames look when wearing. Overall, I would buy again, due to pricing but, it's very hard to try before you buy.
Ordered two pairs of glasses for my 2 glasses wearing children. The quality is great and they love their new frames.
Order was easy and quick. Frames were great value, will be ordering again
Quick and easy- love it! Needed glasses for husband quick and this worked wonderfully
The glasses just don't fit me. I have a small head and face I guess. I buy the kids glasses, but then they they are not wide enough. I would love to have more options of extra small for adults.
Not so great need to return one set of glasses due the nose piece falling off after one use
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

