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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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It was great to get just what I ordered. Also the prescription was done exactly.
Non polarized lenses didn't provide the sun protection i was after. I returned this pair and ordered a pair with polarized lenses.
I have been Eye Buy Direct's customer for many years. They have excellent customer services, prices, and high quality glasses.
Great prices good customer service good value for your money good selection of styles
The glasses were very affordable and sturdy it came on time
Prescription sunglasses, absolutely Amazing clarity!
I was worried that the glasses I bought would be hard to see out of and not worth the money
I've bought 3 pairs in the last year or two. I had an issue where my eye doctor messed up my script, no fault of EyeBuyDirect. They emailed back and fourth with me promptly to help me figure out the issue. I bought a new pair with the right script. The glasses I bought were inexpensive. I did not ask for a refund because it was not their fault. I had an email that said they refunded that pair. I couldn't believe it. They earned me as a customer and maybe a few more that read this.
I had a problem with the first pair. It had the wrong prescription. Contacted support who helped me thru the process of returning them and getting the correct prescription. Great customer support
I was pleased with entire process. The info on order progress was not up to date as my shipping status had a lag so that it went from waiting for pickup to put for delivery. Not sure if it was vendor or USPS issue.
Glasses are great, appear accurate. Did request return and replacement with different frame as the "ear tips" kept sliding off the wire temple pieces. The return process was easy as well. Assume next ones will be better as they have single material for temple arms.
Easy to use online try on features to see how glasses looked. Very easy check out process with coupons available to use.
Quick and easy! Was able to find what I wanted and go from there didn't take long at all!
Super easy process lots of frames to choose from and very inexpensive but great quality.
Love the selection pricing okay I just had a little mix up on the address I'm surprised you sent it out without a number besides that everything seems to been okay service is very good we finally got it straightened out and are pleased so thank you
I bought two pairs of prescription glasses for $60 total. My original prescription glasses were over $100 after insurance. I saved so much from buying off of eyebuydirect, and the prescription is right! Not only that, but the frames are so nice. I actually wear my glasses now! I'll definitely buy again in the future, and highly recommend eyebuydirect.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

