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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,667
value
5,189
shipping
5,189
returns
132
quality
5,292
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Colorado
1 review
0 helpful votes
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It was great
May 16, 2022

It was great to get just what I ordered. Also the prescription was done exactly.

Date of experience: May 16, 2022
DO
1 review
0 helpful votes
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Excellent
May 16, 2022

Very good product and well packed, it came in perfect condition

Date of experience: May 15, 2022
Indiana
1 review
0 helpful votes
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Returned for polarized lenses
May 16, 2022

Non polarized lenses didn't provide the sun protection i was after. I returned this pair and ordered a pair with polarized lenses.

Date of experience: May 15, 2022
Florida
1 review
0 helpful votes
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Excellent customer service
May 16, 2022

I have been Eye Buy Direct's customer for many years. They have excellent customer services, prices, and high quality glasses.

Date of experience: May 15, 2022
Texas
1 review
0 helpful votes
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Best deals on the internet!
May 15, 2022

Great prices good customer service good value for your money good selection of styles

Date of experience: May 15, 2022
Florida
1 review
0 helpful votes
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Review
May 15, 2022

The glasses were very affordable and sturdy it came on time

Date of experience: May 15, 2022
New Jersey
1 review
0 helpful votes
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Amazing!
May 15, 2022

Prescription sunglasses, absolutely Amazing clarity!

Date of experience: May 15, 2022
California
1 review
0 helpful votes
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Good
June 14, 2022

Good it was nice to get glasses finally and cheap too

Date of experience: May 14, 2022
Georgia
1 review
0 helpful votes
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Fantastic
May 14, 2022

Was a little skeptical about it at first but they look great and fit great. Great quality for the price.

Date of experience: May 14, 2022
Louisiana
1 review
0 helpful votes
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Absolutely incredible
May 14, 2022

I was worried that the glasses I bought would be hard to see out of and not worth the money

Date of experience: May 14, 2022
Indiana
2 reviews
0 helpful votes
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I was skeptical, not anymore!
May 14, 2022

I've bought 3 pairs in the last year or two. I had an issue where my eye doctor messed up my script, no fault of EyeBuyDirect. They emailed back and fourth with me promptly to help me figure out the issue. I bought a new pair with the right script. The glasses I bought were inexpensive. I did not ask for a refund because it was not their fault. I had an email that said they refunded that pair. I couldn't believe it. They earned me as a customer and maybe a few more that read this.

Date of experience: May 14, 2022
Texas
1 review
0 helpful votes
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Affordable and stylish Eyewear
May 14, 2022

I had a problem with the first pair. It had the wrong prescription. Contacted support who helped me thru the process of returning them and getting the correct prescription. Great customer support

Date of experience: May 14, 2022
Oregon
1 review
1 helpful vote
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Demo frame
June 13, 2022

I was pleased with entire process. The info on order progress was not up to date as my shipping status had a lag so that it went from waiting for pickup to put for delivery. Not sure if it was vendor or USPS issue.

Glasses are great, appear accurate. Did request return and replacement with different frame as the "ear tips" kept sliding off the wire temple pieces. The return process was easy as well. Assume next ones will be better as they have single material for temple arms.

Date of experience: May 14, 2022
Wisconsin
1 review
0 helpful votes
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Prescription sunglasses
May 14, 2022

Fit was perfect - came really fast! Exactly what I ordered

Date of experience: May 14, 2022
Florida
2 reviews
1 helpful vote
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Great selection at great pieces
May 14, 2022

Easy to use online try on features to see how glasses looked. Very easy check out process with coupons available to use.

Date of experience: May 14, 2022
Pennsylvania
2 reviews
0 helpful votes
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Great will definitely use again
May 14, 2022

Quick and easy! Was able to find what I wanted and go from there didn't take long at all!

Date of experience: May 14, 2022
Missouri
1 review
0 helpful votes
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Awesome experience!
May 14, 2022

Great options and great prices. Glasses were perfect.

Date of experience: May 13, 2022
Colorado
1 review
0 helpful votes
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Super easy process lots of frames to choose from and very inexpensive but great quality.

Date of experience: May 13, 2022
Delaware
1 review
0 helpful votes
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Love the selection pricing okay I just had a little mix up on the address I'm surprised you sent it out without a number besides that everything seems to been okay service is very good we finally got it straightened out and are pleased so thank you

Date of experience: May 13, 2022
Maryland
1 review
1 helpful vote
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Affordable and stylish!
May 13, 2022

I bought two pairs of prescription glasses for $60 total. My original prescription glasses were over $100 after insurance. I saved so much from buying off of eyebuydirect, and the prescription is right! Not only that, but the frames are so nice. I actually wear my glasses now! I'll definitely buy again in the future, and highly recommend eyebuydirect.

Date of experience: May 13, 2022