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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,668
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,989 reviews

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Texas
1 review
0 helpful votes
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Yea
May 25, 2022

Yea everything was good, i found what I wanted, ordered and it showed up as expected

Date of experience: May 25, 2022
California
1 review
0 helpful votes
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Easy to process! Placed order and received quickly.

Date of experience: May 25, 2022
New York
1 review
0 helpful votes
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Great service
May 25, 2022

Eyebuydirect has been a great discovery cutting out all the expensive and long eye doctor visits for a quick and easy way to get your eyewear!

Date of experience: May 25, 2022
Texas
1 review
0 helpful votes
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Delivery
May 25, 2022

I paid extra for a faster delivery, but it took longer than what was stated as the 'normal' delivery time.

Date of experience: May 25, 2022
Louisiana
1 review
0 helpful votes
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Progressive lens A+
May 25, 2022

Lens are perfect! Could. Not be happier and price was excelle r

Date of experience: May 24, 2022
New Jersey
1 review
0 helpful votes
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The only place I go to for glasses!
May 25, 2022

This is the only place I will shop for glasses. I've been buying from these guys since 2017 (8 pairs so far). They have the best prices, styles, & customer service by far. People tell me they're skeptical of buying glasses online, but I'm never skeptical of EBD. I even decided to buy the same exact pair twice, when my prescription changed. I tried looking at other retailers, but they did not have styles that I liked or they were overpriced. I have vision insurance that pays up to $150 for my glasses and I would still have to pay more on my copay than if I were to just order on EBD without insurance. And their customer service is phenomenal. The lab accidentally sent me 2 pairs. I contacted customer service because my invoice on my order history showed 2 images of the same exact pairs. I thought I ordered 2 by mistake. I told the agent this and I was prepared to return them both, but he said no you only ordered & were only charged for 1 pair, but the lab must've accidentally sent you a 2nd one. He said I could keep it & that I wouldn't be charged for it. Their customer service never lets me down! I've seen other retailers that have only a 1 week return window or that make you pay for return shipping. EBD will let you return within 2 weeks and the shipping label is free. Shop with EBD and you won't regret it!

Date of experience: May 24, 2022
Maryland
1 review
0 helpful votes
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Great
May 24, 2022

Arrived very early and my kids loved the frames they chose. Will be ordering for myself, my mother, and my sister soon.

Date of experience: May 24, 2022
New Jersey
1 review
0 helpful votes
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Really easy to shop and purchase glasses on the website. I bought 3 pairs and then wound up ordering another 3. I love 5 of them and am returning the one that just didn't look right in person. All in all, I'm very pleased.

Date of experience: May 23, 2022
Minnesota
1 review
0 helpful votes
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A little inconsitent
June 23, 2022

I've ordered 4 pair of glasses from them. My first pair were great, and I love them. The next pair was described as sports sunglasses, but we're not. Sent those back and got sunglasses version of first, love those. Latest pair should be same prescription as the sunglasses, but it doesn't seem the same. Look nice, and I hope I get used to them.

Date of experience: May 23, 2022
Florida
1 review
0 helpful votes
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Good deals
May 24, 2022

Great experience. Always good quality and styles..

Date of experience: May 23, 2022
Texas
1 review
0 helpful votes
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Great Customer Service!
May 24, 2022

Choosing a pair of prescription glasses from EyeBuyDirect was one of the best choices I've made. If there was any problems with my information, The company made every effort to contact me, and I really appreciated their consistency.

Date of experience: May 23, 2022
Michigan
1 review
0 helpful votes
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Fast glasses
May 23, 2022

Broke frames, needed New glasses, fast turn around time

Date of experience: May 23, 2022
Florida
1 review
1 helpful vote
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Great choices!
May 23, 2022

I bought a pair of metallic green cat eye glasses and get nothing but compliments. I wish I had something other than a post-it notes to give to people. But they're replacing old ones that were ugly. Anyway I bought a pair is sunglasses and of glasses. With transitions. I never know when I'll have my sunglasses with me.

Great company, very responsive, excellent glasses, not only in quality, but also with style.
Thank you!

Lee Anne

Date of experience: May 22, 2022
Washington
1 review
0 helpful votes
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Great company great glasses!
May 23, 2022

I had an eye exam, entered my prescription into the website picked some frames and a few days later had a great pair of glasses for under $60 awesome!

Date of experience: May 22, 2022
Hawaii
1 review
0 helpful votes
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Classy, sassy, chic and wallet-friendly glasses made available to you at a moments notice. Just fill out the prescription and bang, boom! New glasses at your doorstep (or in your mailbox.)

Date of experience: May 22, 2022
New York
1 review
0 helpful votes
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Eye glasses were blurry
June 22, 2022

I returned them to you and the return process was quick

Date of experience: May 22, 2022
New York
1 review
0 helpful votes
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Easy to order, great frame choices and price I ordered 2 pairs for my 102 year old mom and she is so happy with them. Trying on frames virtually was so helpful so you know how they look on you.

Date of experience: May 22, 2022
Ohio
1 review
0 helpful votes
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Love my new glasses
May 22, 2022

Great experience! Affordable and so many styles! I've purchased 3 pairs of glasses for what I would have paid for 1 at my optician's office.

Date of experience: May 22, 2022
Illinois
2 reviews
0 helpful votes
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Prescription sunglasses
May 22, 2022

Te frame and lens were less quality than I expected. A screw immediately came loose. The lens fog up. I really like the fit and look of the glasses.

Date of experience: May 22, 2022
Washington
1 review
0 helpful votes
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I like them because now I can see better. Also people say they make my face look nice, so that's good.

Date of experience: May 22, 2022