Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy to process! Placed order and received quickly.
Eyebuydirect has been a great discovery cutting out all the expensive and long eye doctor visits for a quick and easy way to get your eyewear!
This is the only place I will shop for glasses. I've been buying from these guys since 2017 (8 pairs so far). They have the best prices, styles, & customer service by far. People tell me they're skeptical of buying glasses online, but I'm never skeptical of EBD. I even decided to buy the same exact pair twice, when my prescription changed. I tried looking at other retailers, but they did not have styles that I liked or they were overpriced. I have vision insurance that pays up to $150 for my glasses and I would still have to pay more on my copay than if I were to just order on EBD without insurance. And their customer service is phenomenal. The lab accidentally sent me 2 pairs. I contacted customer service because my invoice on my order history showed 2 images of the same exact pairs. I thought I ordered 2 by mistake. I told the agent this and I was prepared to return them both, but he said no you only ordered & were only charged for 1 pair, but the lab must've accidentally sent you a 2nd one. He said I could keep it & that I wouldn't be charged for it. Their customer service never lets me down! I've seen other retailers that have only a 1 week return window or that make you pay for return shipping. EBD will let you return within 2 weeks and the shipping label is free. Shop with EBD and you won't regret it!
Arrived very early and my kids loved the frames they chose. Will be ordering for myself, my mother, and my sister soon.
Really easy to shop and purchase glasses on the website. I bought 3 pairs and then wound up ordering another 3. I love 5 of them and am returning the one that just didn't look right in person. All in all, I'm very pleased.
I've ordered 4 pair of glasses from them. My first pair were great, and I love them. The next pair was described as sports sunglasses, but we're not. Sent those back and got sunglasses version of first, love those. Latest pair should be same prescription as the sunglasses, but it doesn't seem the same. Look nice, and I hope I get used to them.
Great experience. Always good quality and styles..
Choosing a pair of prescription glasses from EyeBuyDirect was one of the best choices I've made. If there was any problems with my information, The company made every effort to contact me, and I really appreciated their consistency.
I bought a pair of metallic green cat eye glasses and get nothing but compliments. I wish I had something other than a post-it notes to give to people. But they're replacing old ones that were ugly. Anyway I bought a pair is sunglasses and of glasses. With transitions. I never know when I'll have my sunglasses with me.
Great company, very responsive, excellent glasses, not only in quality, but also with style.
Thank you!
Lee Anne
I had an eye exam, entered my prescription into the website picked some frames and a few days later had a great pair of glasses for under $60 awesome!
Classy, sassy, chic and wallet-friendly glasses made available to you at a moments notice. Just fill out the prescription and bang, boom! New glasses at your doorstep (or in your mailbox.)
I returned them to you and the return process was quick
Easy to order, great frame choices and price I ordered 2 pairs for my 102 year old mom and she is so happy with them. Trying on frames virtually was so helpful so you know how they look on you.
Great experience! Affordable and so many styles! I've purchased 3 pairs of glasses for what I would have paid for 1 at my optician's office.
Te frame and lens were less quality than I expected. A screw immediately came loose. The lens fog up. I really like the fit and look of the glasses.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

