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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,669
value
5,189
shipping
5,189
returns
132
quality
5,292
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Colorado
2 reviews
0 helpful votes
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It took a bit of time to figure the system, All's good. At a local store, even Walmart, cost for same quality is substantially higher, taken longer to receive and lesser quality frames.

Date of experience: May 28, 2022

It took a bit of time to figure the system, All's good
May 6, 2022
Previous review

It took a bit of time to figure the system, All's good

Date of experience: May 6, 2022
Massachusetts
1 review
0 helpful votes
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.
May 28, 2022

………………………………………………………………………………………………………………………………..

Date of experience: May 28, 2022
Ohio
1 review
0 helpful votes
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Highly recommend
May 28, 2022

No issues, overall good experience. Recommended to others.

Date of experience: May 28, 2022
Wisconsin
1 review
0 helpful votes
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I will definitely shop again! They go glasses was everything I needed and expected

Date of experience: May 27, 2022
Georgia
1 review
0 helpful votes
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Great
May 28, 2022

Great options and was beautiful. Already have received compliments.

Date of experience: May 27, 2022
North Carolina
1 review
0 helpful votes
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Amazing
May 28, 2022

With the quality of the the glasses and the service that the company provides for the customer I can say that it was all worth getting my glasses from you guys.

Date of experience: May 27, 2022
California
1 review
0 helpful votes
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Great glasses!
May 27, 2022

We ordered these glasses to have on hand when my husband either runs out of his contact lenses, or when he takes them out and still needs to be able to see. So far they're great quality and spot on for both fit and fashion.

Date of experience: May 27, 2022
Arkansas
1 review
0 helpful votes
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If you make me write a novel on a free survey, I will just delete them from now on. It was slow.

Date of experience: May 27, 2022
Missouri
1 review
0 helpful votes
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Sway
May 27, 2022

Cute, inexpensive glasses. I have ordered several pairs! Thanks for the great value!

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
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Great communication
May 27, 2022

This company is awesome and so good about letting you know the status of your order

Date of experience: May 27, 2022
Georgia
1 review
0 helpful votes
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Satisfied
May 27, 2022

Excellent service I received my glasses when expected.

Date of experience: May 27, 2022
California
1 review
0 helpful votes
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First time with EyeBuy
May 27, 2022

Great, easy to process. Chat was friendly when enquiring about my order.

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
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Don't waste your money
May 27, 2022

Poor product don't buy it. It was totally wrong in every sense of the word

Date of experience: May 27, 2022
Texas
1 review
0 helpful votes
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Excellent Products and Service
May 27, 2022

My experience was excellent. Fast service, great quality and excellent prices.

Date of experience: May 26, 2022
New Jersey
1 review
0 helpful votes
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Great quality
May 27, 2022

These glasses are super cute and great quality. Unfortunately although they are small they still look a bit big for my face.

Date of experience: May 26, 2022
Indiana
1 review
0 helpful votes
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Best choice!
May 27, 2022

The process was super easy & many affordable options!

Date of experience: May 26, 2022
Texas
1 review
0 helpful votes
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Love my glasses!
May 26, 2022

Got 2 pairs of glasses. Took about 15 minutes or order online and 1 week to get to me. Great process! Will use them again for sure.

Date of experience: May 26, 2022
California
1 review
0 helpful votes
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It was easy and I didn't have to leave my house perfect fit

Date of experience: May 26, 2022
Kansas
1 review
0 helpful votes
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The glasses are cute and the prices are reasonable.

Date of experience: May 25, 2022
Florida
1 review
0 helpful votes
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Amazing
May 25, 2022

Everything was amazing, and most of all, super cool looking transitions! 9/10 (shipping time was long but I understand, the glasses are worth the wait!)

Date of experience: May 25, 2022