Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It took a bit of time to figure the system, All's good. At a local store, even Walmart, cost for same quality is substantially higher, taken longer to receive and lesser quality frames.
It took a bit of time to figure the system, All's good
I will definitely shop again! They go glasses was everything I needed and expected
Great options and was beautiful. Already have received compliments.
With the quality of the the glasses and the service that the company provides for the customer I can say that it was all worth getting my glasses from you guys.
We ordered these glasses to have on hand when my husband either runs out of his contact lenses, or when he takes them out and still needs to be able to see. So far they're great quality and spot on for both fit and fashion.
If you make me write a novel on a free survey, I will just delete them from now on. It was slow.
This company is awesome and so good about letting you know the status of your order
Excellent service I received my glasses when expected.
Great, easy to process. Chat was friendly when enquiring about my order.
Poor product don't buy it. It was totally wrong in every sense of the word
My experience was excellent. Fast service, great quality and excellent prices.
These glasses are super cute and great quality. Unfortunately although they are small they still look a bit big for my face.
Got 2 pairs of glasses. Took about 15 minutes or order online and 1 week to get to me. Great process! Will use them again for sure.
The glasses are cute and the prices are reasonable.
Everything was amazing, and most of all, super cool looking transitions! 9/10 (shipping time was long but I understand, the glasses are worth the wait!)
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

