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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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New York
1 review
0 helpful votes
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Excellent glasses
June 20, 2022

The color I wanted, it fits perfect I love them! They're different and thats what I was looking for!

Date of experience: June 19, 2022
Maryland
1 review
0 helpful votes
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Nice
June 19, 2022

Can't wait to try them! Will buy some more whenever I feel inspired

Date of experience: June 19, 2022
Minnesota
1 review
0 helpful votes
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Get them!
June 19, 2022

Easy, breezy, & helpful. The process was very smooth.

Date of experience: June 19, 2022
Oregon
1 review
0 helpful votes
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Glasses arrived promptly, but didn't fit, so I asked to do a return. The return process was easy and quick.

Date of experience: June 19, 2022
Indiana
1 review
0 helpful votes
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First time
June 19, 2022

First time trying this hope it works out like it seems.

Date of experience: June 18, 2022
Ohio
1 review
0 helpful votes
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Perfect!
June 19, 2022

I am very happy with my purchase. Great quality. Easy to order.

Date of experience: June 18, 2022
Pennsylvania
1 review
0 helpful votes
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.
June 18, 2022

It is quick and easy. Good product. Would buy again

Date of experience: June 18, 2022
Texas
2 reviews
0 helpful votes
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Fast easy affordable
June 18, 2022

Nice service I continue to order my glasses from here

Date of experience: June 18, 2022
Massachusetts
1 review
3 helpful votes
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Garbage all around
July 18, 2022

Not only do I receive terrible customer service with reps that have no attention to detail or even a similar view of products that the customer gets, but their coatings wear off after a year and the frames often break within a few months. It took 3 months to get one pair of glasses since I had to return the first try (which had warped), and they broke after two months.

DO NOT BUY HERE

Date of experience: June 18, 2022
California
2 reviews
0 helpful votes
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Nice looking glasses
June 18, 2022

I just got my glasses. They look good and they match the prescription. Definitely worth it

Date of experience: June 18, 2022
Texas
1 review
0 helpful votes
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Great!
June 18, 2022

Received my glasses in the estimated time and they were in perfect condition! Nothing was messed up and everything was the way I ordered them!

Date of experience: June 18, 2022
North Carolina
1 review
0 helpful votes
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I can see!
June 18, 2022

My only regret is not getting the reflective lenses on the shelf glasses so that people can't see my judgmental eyes!

Date of experience: June 18, 2022
California
1 review
0 helpful votes
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Great overall
June 18, 2022

Product is great, so easy to order. Wish shipments were faster, but in understand product has to be made. No complaints

Date of experience: June 17, 2022
Georgia
1 review
0 helpful votes
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Better than the big chain
June 18, 2022

I tried eyebuy after wasting three times as much at one of the big name chain opticians. There glasses caused double cushion and masive headaches.

Date of experience: June 17, 2022
Maryland
1 review
0 helpful votes
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Beautiful frames
July 17, 2022

Sadly, this is my second attempt at ordering glasses online and again, they do not fit and the pupillary distance is not right. I really love the frames though, so I will try one more time to get frames that fit properly and lenses that are correct. I think it's my measurements that are the problem as I am new to this. Also, the price is significantly less than I'd pay in a store, even with my insurance.

Date of experience: June 17, 2022
North Carolina
1 review
0 helpful votes
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Eyeglasses
June 17, 2022
Updated review

The website is hard to use when you get to the payment section

Date of experience: June 17, 2022

The web site is har to use when you get to the payment...
June 26, 2022
Previous review

The web site is har to use when you get to the payment section

Date of experience: May 27, 2022
Oklahoma
1 review
0 helpful votes
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I hate reviews but ily
June 17, 2022

But y'all are great. A plus dude. Really, I don't know why I brother looking at other websites.

Date of experience: June 17, 2022
Florida
1 review
0 helpful votes
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Excelente compra
June 17, 2022

Muy satisfactoria ahorras tiempo y dinero por este medio

Date of experience: June 17, 2022
Massachusetts
1 review
0 helpful votes
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Cool and nice
June 17, 2022

Very cool very nice love it good price for glasses

Date of experience: June 17, 2022
Michigan
1 review
0 helpful votes
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Great glasses
June 17, 2022

I've purchased several pairs of glasses from EyeBuyDirect... all have been great, with the prescription being perfect... even with my progressives. I highly recommend!

Date of experience: June 17, 2022