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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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The color I wanted, it fits perfect I love them! They're different and thats what I was looking for!
Can't wait to try them! Will buy some more whenever I feel inspired
Glasses arrived promptly, but didn't fit, so I asked to do a return. The return process was easy and quick.
First time trying this hope it works out like it seems.
I am very happy with my purchase. Great quality. Easy to order.
Nice service I continue to order my glasses from here
Not only do I receive terrible customer service with reps that have no attention to detail or even a similar view of products that the customer gets, but their coatings wear off after a year and the frames often break within a few months. It took 3 months to get one pair of glasses since I had to return the first try (which had warped), and they broke after two months.
DO NOT BUY HERE
I just got my glasses. They look good and they match the prescription. Definitely worth it
My only regret is not getting the reflective lenses on the shelf glasses so that people can't see my judgmental eyes!
Product is great, so easy to order. Wish shipments were faster, but in understand product has to be made. No complaints
I tried eyebuy after wasting three times as much at one of the big name chain opticians. There glasses caused double cushion and masive headaches.
Sadly, this is my second attempt at ordering glasses online and again, they do not fit and the pupillary distance is not right. I really love the frames though, so I will try one more time to get frames that fit properly and lenses that are correct. I think it's my measurements that are the problem as I am new to this. Also, the price is significantly less than I'd pay in a store, even with my insurance.
The website is hard to use when you get to the payment section
The web site is har to use when you get to the payment section
But y'all are great. A plus dude. Really, I don't know why I brother looking at other websites.
Muy satisfactoria ahorras tiempo y dinero por este medio
Very cool very nice love it good price for glasses
I've purchased several pairs of glasses from EyeBuyDirect... all have been great, with the prescription being perfect... even with my progressives. I highly recommend!
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

