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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Always good service selection and fast delivery. Thank you
I love my glasses I ordered and received. However I had originally placed my order as the express or fast option due to my very dire need of glasses since I lost my old ones.
The order was placed and everything was fine but two days after I placed the order I got an email saying they couldn't do express for my order and cancelled it. If I still wanted my glasses I would have to order them all over again. It was super annoying but I did it anyway.
I will be ordering another pair of glasses soon. I was amazed how well the fit and quality was.
After a bad experience with a competitor, this was such a great experience. From customer service to delivery. Thank you!
Shape and color are great but they always seem to be too big and are loose
I have 6 pairs of glasses from here. The prices are so affordable and great quality.
Amazingly reasonable price, and the best specks I've had in years!
The glasses are comfortable and very lightweight. Love them!
Easy website to maneuver and great selection at affordable prices! They made it easy to narrow down selection by shape, color and dimension preferences and you can try on the glasses by allowing use of your computer camera.
Quick and easy check out, got to me in one day and the glasses were really good quality.
These are cheapest glasses I ever had and they incredible
Great experience, from selecting frames and trying them on virtually, to the speed of delivery.
I had my prescription just waiting around for me to spend an unreasonable about of money on glasses but then EyeBuyDirect was recommended to me and it was a life saver. Super quick and easy to buy glasses and I spent max $30 for the glasses and shipping.
Very great pricing, amazing quality and many styles
I would give absolutely negative stars if possible. Ordered glasses, they were too big. Exchanged them for a different pair that's too big too. Their measurements on their website were way off from the actual size. They won't accept them back nor refund me due to their "14-Day Fit & Style guarantee".
What an insanely stupid policy and huge rip off. This deeply infuriated me. Okay this is partly on me for going back to them BUT they should be offering different frame sizes instead of having them all in one huge similar size. And they should offer try at home program like their online competitors with a much better return policy.
Now I'm stuck with these useless glasses and out of $183. I'm very deeply furious. Don't shop here if you want to be ripped off.
Ordering was super easy and fast. Size guides are super helpful and accurate.
Amazing and thoughtful with product. The glasses fit me perfect, gave great advice regarding glasses adjustments ( I'm new to wearing glasses), and has a double use glasses case to wash my glasses.
Overall good for glasses that aren't super expensive although they do tend to break easily but I don't mind
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

