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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,662
value
5,189
shipping
5,189
returns
132
quality
5,292
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Puerto Rico
1 review
0 helpful votes
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Excellent
February 3, 2023

The experience was good. I received my glasses in a good time.

Date of experience: February 3, 2023
California
1 review
0 helpful votes
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Always good service selection and fast delivery. Thank you

Date of experience: February 3, 2023
California
1 review
0 helpful votes
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I love my glasses I ordered and received. However I had originally placed my order as the express or fast option due to my very dire need of glasses since I lost my old ones.
The order was placed and everything was fine but two days after I placed the order I got an email saying they couldn't do express for my order and cancelled it. If I still wanted my glasses I would have to order them all over again. It was super annoying but I did it anyway.

Date of experience: February 2, 2023
Florida
1 review
0 helpful votes
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Perfectly fitting glasses
February 3, 2023

I will be ordering another pair of glasses soon. I was amazed how well the fit and quality was.

Date of experience: February 2, 2023
Canada
1 review
0 helpful votes
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After a bad experience with a competitor, this was such a great experience. From customer service to delivery. Thank you!

Date of experience: February 2, 2023
California
1 review
0 helpful votes
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Glasses loose fitting
March 5, 2023

Shape and color are great but they always seem to be too big and are loose

Date of experience: February 2, 2023
Virginia
1 review
0 helpful votes
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Great product
February 2, 2023

I have 6 pairs of glasses from here. The prices are so affordable and great quality.

Date of experience: February 2, 2023
Washington
1 review
0 helpful votes
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Cheap, quick and quality!
February 2, 2023

Amazingly reasonable price, and the best specks I've had in years!

Date of experience: February 2, 2023
DO
1 review
0 helpful votes
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I love my glasses.
February 2, 2023

The glasses are comfortable and very lightweight. Love them!

Date of experience: February 2, 2023
Maine
1 review
0 helpful votes
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Blue Glasses
February 2, 2023

Very easy online to reorder same pair that I broke.

Date of experience: February 2, 2023
New Jersey
1 review
0 helpful votes
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Easy website to maneuver and great selection at affordable prices! They made it easy to narrow down selection by shape, color and dimension preferences and you can try on the glasses by allowing use of your computer camera.

Date of experience: February 2, 2023
Louisiana
1 review
0 helpful votes
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First time buyer
February 2, 2023

Quick and easy check out, got to me in one day and the glasses were really good quality.

Date of experience: February 2, 2023
Virginia
1 review
0 helpful votes
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Good quality for cheap service
February 2, 2023

These are cheapest glasses I ever had and they incredible

Date of experience: February 2, 2023
California
1 review
0 helpful votes
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Repeat customer
February 2, 2023

Great experience, from selecting frames and trying them on virtually, to the speed of delivery.

Date of experience: February 1, 2023
Texas
1 review
0 helpful votes
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Convenient!
February 2, 2023

I had my prescription just waiting around for me to spend an unreasonable about of money on glasses but then EyeBuyDirect was recommended to me and it was a life saver. Super quick and easy to buy glasses and I spent max $30 for the glasses and shipping.

Date of experience: February 1, 2023
Arizona
1 review
0 helpful votes
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Great pricing
February 2, 2023

Very great pricing, amazing quality and many styles

Date of experience: February 1, 2023
Rhode Island
1 review
0 helpful votes
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I would give absolutely negative stars if possible. Ordered glasses, they were too big. Exchanged them for a different pair that's too big too. Their measurements on their website were way off from the actual size. They won't accept them back nor refund me due to their "14-Day Fit & Style guarantee".

What an insanely stupid policy and huge rip off. This deeply infuriated me. Okay this is partly on me for going back to them BUT they should be offering different frame sizes instead of having them all in one huge similar size. And they should offer try at home program like their online competitors with a much better return policy.

Now I'm stuck with these useless glasses and out of $183. I'm very deeply furious. Don't shop here if you want to be ripped off.

Date of experience: February 1, 2023
Arizona
1 review
0 helpful votes
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Super good quality and affordable
February 1, 2023

Ordering was super easy and fast. Size guides are super helpful and accurate.

Date of experience: February 1, 2023
Arizona
1 review
0 helpful votes
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Wow
February 1, 2023

Amazing and thoughtful with product. The glasses fit me perfect, gave great advice regarding glasses adjustments ( I'm new to wearing glasses), and has a double use glasses case to wash my glasses.

Date of experience: January 31, 2023
Oklahoma
1 review
0 helpful votes
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Super good for price!
February 1, 2023

Overall good for glasses that aren't super expensive although they do tend to break easily but I don't mind

Date of experience: January 31, 2023