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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I'm so happy to be able to see in the distance with sunglasses. I have never had prescription sunglasses before and now I realize I have been missing out! So glad I made this purchase!
Throughout looking through the site. The quiz was fairly easy. It helped.me.choose the right style for my face and the correct lenses. I was.very impressed.
The shipping took a while. I thought I had filtered 2-delivery so that was my fault. So if you don't want to wait then definitely get the 2-day shipping because regular shipping takes a while.
I also wish the price included scratch resistance. It's not as affordable as it seems. But they come very well packaged and great quality in general. So, I am thankful for the service.
Easy to maneuver through the site, adding script was simple and pricing was very clear.
Easy enough to order but took about 3 weeks to receive. Happy with my frames now that I finally have them.
I loved working with Jane, the customer care rep. I'm grateful there was someone available on Saturday. I really wanted to buy a pair of eyeglasses and sunglasses or 2 pair of eyeglasses. I was about to purchase the Ronette frame for my eyeglasses with transitional black lens but the frame was only limited to sunglasses and funky mirror colors. Considering my age and stature, none of those color selections would work for me. Consider selling the frame for glasses. Unfortunately, the company lost a sunglass customer.
You can't get quality lenses at these prices in an optical store. Great variety of frames to chose from!
I've bought several eyeglasses and prescription sunglasses from EyeBuyDirect and am always so delighted with the product!
I bought these glasses of computer work. Unfortunately, they do not focus sharply on the outer left and right edges. I work in front of a big screen. Everything must look sharp. Otherwise, I like them. Seem fine for book reading etc.
I wish you could choose the size, but I ordered 3 pair and they're all different sizes
I like them and they fit well. I have bought them twice this year
I was wondering if my new glasses were going to fit. I used to having someone adjust new glasses. To my surprise Eyebuydirect glasses fit perfectly. Best price I've ever paid for glasses or sunglasses.love technology. Thank you
It was absolutely easy and exactly what I was looking for. Glasses actually turned out better then expected.
Got a rainbow pair of glasses (diversity) and absolutely love them! I wanted to get an affordable statement pair of frames and these are perfect!
Great selection for great prices. I love the glasses I bought.
I was a little worried about ordering for the first time without trying the frames on but they made it so simple with step by step directions and giving the exact measurements of each frame I ended up getting exactly what I wanted & I couldn't be more pleased with my new glasses, it was a perfect buying experience, I would definitely buy again from EyeBuyDirect
I am a first time buyer of EyeBuyDirect. I have ordered 3 pair of glasses and have been completely satisfied with my purchases.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

