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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,662
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,917 reviews

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New Mexico
1 review
0 helpful votes
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Perfect fit
February 18, 2023

I was wondering if my new glasses were going to fit. I used to having someone adjust new glasses. To my surprise Eyebuydirect glasses fit perfectly. Best price I've ever paid for glasses or sunglasses.love technology. Thank you

Date of experience: February 17, 2023
Idaho
1 review
0 helpful votes
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New frames
February 18, 2023

It was absolutely easy and exactly what I was looking for. Glasses actually turned out better then expected.

Date of experience: February 17, 2023
Washington
1 review
0 helpful votes
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Na
February 18, 2023

Great experience just didn't like how my glasses look on me.

Date of experience: February 17, 2023
Minnesota
1 review
0 helpful votes
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Great glasses great prices!
February 17, 2023

Got a rainbow pair of glasses (diversity) and absolutely love them! I wanted to get an affordable statement pair of frames and these are perfect!

Date of experience: February 17, 2023
California
1 review
0 helpful votes
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Great price and product
February 17, 2023

Great selection for great prices. I love the glasses I bought.

Date of experience: February 17, 2023
New York
1 review
0 helpful votes
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Ordering glasses for the first time
February 17, 2023

I was a little worried about ordering for the first time without trying the frames on but they made it so simple with step by step directions and giving the exact measurements of each frame I ended up getting exactly what I wanted & I couldn't be more pleased with my new glasses, it was a perfect buying experience, I would definitely buy again from EyeBuyDirect

Date of experience: February 17, 2023
Kentucky
1 review
0 helpful votes
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First time buyer
February 17, 2023

I am a first time buyer of EyeBuyDirect. I have ordered 3 pair of glasses and have been completely satisfied with my purchases.

Date of experience: February 17, 2023
Wisconsin
1 review
0 helpful votes
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SP23
February 17, 2023

The process of selecting frames and lenses was very easy. The frames arrived within a week of ordering them and the quality is very good.

Date of experience: February 17, 2023
Pennsylvania
2 reviews
0 helpful votes
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First Time Buying Glasses Online
February 16, 2023

I decided to take a chance and order a pair of glasses online. EyeBuyDirect did not disappoint me! Try on, put prescription in, and they was delivered. The price was reasonable. Would recommend to others and definitely use them again!

Date of experience: February 16, 2023
Pennsylvania
3 reviews
0 helpful votes
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Love Eyebuy Direct
February 16, 2023

Easy process, great selection. Quality Eyewear. Would recommend.

Date of experience: February 16, 2023
Texas
1 review
0 helpful votes
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New glasses
February 16, 2023

Quick and easy. The glasses are excellent. I am more than happy.

Date of experience: February 16, 2023
Puerto Rico
1 review
0 helpful votes
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Thank you. My order arrived quickly and exactly what I order. I have been a customer for two years now and you guys have made my eyes simpler. Thank you.

Date of experience: February 16, 2023
District of Columbia
1 review
0 helpful votes
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Great and Easy Ordering Process
February 16, 2023

Great selection of trendy frames for an excellent price.

Date of experience: February 16, 2023
Texas
1 review
0 helpful votes
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Quick and Easy
February 16, 2023

The frame selection was excellent, I've been looking for white frames that didn't scream "Bro" vibes for years, and FINALLY I came across a pair on eyebuydirect. I wore them to work the day after I got them in and everybody loves them.

Date of experience: February 16, 2023
North Carolina
1 review
0 helpful votes
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Review...
March 18, 2023

Overall I am satisfied. It did seem to take longer than I expected, but I am happy with the product.

Date of experience: February 16, 2023
Alabama
1 review
0 helpful votes
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Don't pay for express shipping
March 18, 2023

I paid $19.99 for express shipping. The glasses were shipping quickly but took almost a week for the plant to ship. You will not get the glasses quickly.

Date of experience: February 16, 2023
California
1 review
0 helpful votes
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Great product, great value!
February 16, 2023

It was relatively easy to navigate the website to select the frames I liked and make the purchase. I was informed throughout the production process of when my product would ship and after it shipped. I was happy with the quick production and shipping turnaround. I am also very happy with my new glasses and how it fits & feels.

Date of experience: February 15, 2023
Arizona
1 review
0 helpful votes
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Exchange was easy and fast
February 16, 2023

Great prescription sunglasses at a good price! I ordered sunglasses and needed them to be a darker tint. I was able to chat with a real person and they exchanged the order right away.

Date of experience: February 15, 2023
California
1 review
0 helpful votes
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Great glasses for a great price
February 16, 2023

Shopping on the website is so easy. There are so many cute frames to choose from and they are very thorough on making use your prescription is correct. Highly recommend!

Date of experience: February 15, 2023
California
1 review
0 helpful votes
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The delivery times are misleading
February 16, 2023

2-day shipping orders should be received in 2-days... and the language on the page should have been more clear. The way the order went, it took longer.

Other then that the glasses were accurate and look good!

Date of experience: February 15, 2023