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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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I will be honest and say these are not my most favorite glasses. They are comfortable and light. Not exactly like I pictured them but I guess that is the risk when purchasing glasses before trying them on. The virtual try on wasnt helpful. Easier to keep them than to return them and go through the process again. Like the color though
My glasses are very nice quality, and they are the fastest I've received from various online glasses companies. Very happy. I'll be back.
There are so many fun frames to choose from and they're so affordable. I always buy here!
So many great options. I got mine during a buy one get one free sale, so I was able to choose 2 different frames. The first pair got here very fast, the second pair got here about a week and a half after. Love them both!
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Love these glasses they are so cute and I get so many compliments
I only shop at EBD after another online store claimed they delivered my order via DHL and it never showed up. Never refunded me, never sent new pair. Been using Eyebuydirect ever since and haven't had an issue.
Not only was the prices great, but the quality of both pair are awesome!
Very happy with what I ordered and how they turned up. Glasses look great!
I have had glasses since 2nd grade, and spend $150-$200 out of pocket every year, i am now in my 2nd year of college and just finding out i can save more money, have a wider range of styles, and pay less for glasses! I am so happy with my two glasses i bought, and everybody loves my heart shaped glasses!
Experience was very easy. My glasses looked just like the picture!
Love the glasses, just with they arrived a bit faster.
Fast and Good quality the prescription was perfect as ordered
I ordered online with transition lenses and thought I selected gray tint as an option. Instead, I received gray tinted prescription sunglasses.
The online order process is cumbersome.
Great glasses! They are so cute and the price makes it so easy to get more than one style so that you have options!
Smooth sailing through the pages and checkout was a breeze.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

