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Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,898 reviews

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Iceland
1 review
0 helpful votes
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Fast and accurate service
February 27, 2023

This time I was ordering same frame as last time but with different lenses. Really easy to find my older order and change the rescription.

Date of experience: February 27, 2023
Arkansas
1 review
0 helpful votes
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Quick
February 27, 2023

Ordered glasses for the whole family they arrived in a week

Date of experience: February 27, 2023
Texas
1 review
0 helpful votes
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Great glasses
February 27, 2023

As always the glasses are great and very quickly made and shipped

Date of experience: February 26, 2023
Texas
1 review
0 helpful votes
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Sorting savior & quality product
February 27, 2023

Love that I can sort by mm for each major measurement! I'm new to glasses and am not always sure the fit or lenses are right but I'm always happy with the product quality.

Date of experience: February 26, 2023
Puerto Rico
1 review
0 helpful votes
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Case or cleaning cloth
February 27, 2023

The only thing that I didn't like is that I don't even have the option to add a case or cleaning cloth for my eyeglass.

Date of experience: February 26, 2023
California
1 review
0 helpful votes
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Love Them
February 27, 2023

Love the fit and the lenses are correct! Also liked the case and wipe that comes with it.

Date of experience: February 26, 2023
Pennsylvania
1 review
0 helpful votes
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Great website
February 26, 2023
Updated review

1st time using this site. Very cool. Easy and cheap

Date of experience: February 26, 2023

1st time using this site
February 5, 2023
Previous review

1st time using this site. Very cool

Date of experience: February 4, 2023
Florida
1 review
0 helpful votes
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Great customer service
February 26, 2023

Called when my order was sent back called received shipment in 2 days

Date of experience: February 25, 2023
Canada
1 review
0 helpful votes
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I ordered from this company, they put my order on hold to get more details. Took 48hrs before they emailed me to get clarification. I provided the information, waited 9 days and still no glasses. When I called, they said the agent checking emails had not passed on information. So they put it through so it is going to be another 7 to 14 days now. Ordered Feb.4th, won't get them till March.8th. I don't recommend using this company...unless you have time to wait.

Date of experience: February 25, 2023
Alabama
1 review
0 helpful votes
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Custmer service was so helpful
February 25, 2023

I put in a new prescription that didn't work for me and needed to go back to my old one. Customer service asked no questions and helped me. Fast and easy. And I like that my first pair went to someone in need

Date of experience: February 25, 2023
Texas
1 review
0 helpful votes
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Great Lenses for Great Prices!
February 25, 2023
Updated review

I've been buying lenses from EyeBuyDirect for a few years now and I have never had an issue with receiving my lenses. The options are endless and of good quality.

Date of experience: February 25, 2023

Easy
June 12, 2020
Previous review

Easy

Date of experience: April 10, 2020
Indiana
1 review
0 helpful votes
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So easy
February 25, 2023

The virtual try-on option was great and the pairs I ordered looked very similar to the virtual pair. This was my first time ordering glasses online and I'm very happy with the results!

Date of experience: February 25, 2023
New Hampshire
1 review
0 helpful votes
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5 star
February 25, 2023

Easy and quick, great options, and previous good experience

Date of experience: February 25, 2023
Maryland
1 review
0 helpful votes
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Hard to find small frames
February 25, 2023

I wear extra small frames and there are only a few to choose from. Most of these, while narrow, have large round lenses that droop down my cheeks. The glasses I bought were cute but not really suited for my face.

Date of experience: February 25, 2023
New York
2 reviews
0 helpful votes
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Great glasses - long shipping time.
February 25, 2023

The glasses were delivered on the 14th day. The shipping label was completed after a few days. I find it interesting that glasses can be shipped and delivered in two days (for a $19.95 fee) but it took two weeks to put the "finishing touches" on them.

Date of experience: February 25, 2023
New York
1 review
0 helpful votes
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Great value, I am a repeat customer going back multiple years, but this was the first time ever that I had a problem. One of the three pair of glasses that I ordered have the wrong prescription and I cannot see when trying to use them. The other two pairs or fine.

Date of experience: February 24, 2023
Puerto Rico
1 review
0 helpful votes
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Beautiful eyeglasses
February 25, 2023

The price was right@ 2x1.
The packaging was very nice and my new eyeglasses arrived promptly. I chose two pairs of the "Cat-Eyes" style and they are comfortable, stylish, and beautiful. I love the part where an extra pair is given to someone who needs it, with every purchase. (This is my first set of prescription glasses. Thank you for a great first experience. I am a very happy and satisfied customer.)

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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Great glasses at a reasonable cost
February 24, 2023

Ordering my glasses was quick and easy. The hard part was choosing the frames from the many that were offered. I especially like the fact that the weights of the frames were given. I like light frames.

Date of experience: February 24, 2023
California
1 review
0 helpful votes
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Satisfied
February 24, 2023

Initially, my cc was rejected, but incorrectly. I wrote an email, and it was accepted. Unclear why it was rejected in the first place after having used in for 5 pairs of glasses in the last few weeks.

Date of experience: February 24, 2023
Maryland
1 review
0 helpful votes
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Fast and easy
February 24, 2023

Really easy and reasonable prices. Delivery was within 10-14 days.

Date of experience: February 24, 2023