Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,661
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,899 reviews

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Kesiena O.
Unfollow Kesiena O.
Share Review
Report Review

Exceeded my expectations
March 4, 2023

I ordered 2 pairs of glasses and it was easy to use the website and very easy to virtually try on the frames. The glasses I received are high quality like the kind at an expensive eye glass store but I paid 50% less with EyeBuyDirect! I can even see better with the new glasses than my old pair even though the prescription is the same as the old pair. I am surprised and elated! I'm so happy and grateful to find a trustworthy online eyeglass company! Thank you!

Date of experience: March 4, 2023
California
1 review
0 helpful votes
Follow Sergio N.
Unfollow Sergio N.
Share Review
Report Review

Great
April 3, 2023

Great, quality and affordable I'm very happy with my purchase

Date of experience: March 4, 2023
Mississippi
1 review
0 helpful votes
Follow BH S.
Unfollow BH S.
Share Review
Report Review

Best glasses I've had in years! I have been wearing glasses for seventy years! I feel that I'm an expert on shopping for glasses for myself! They were the perfect size for me and fit perfectly!

Date of experience: March 4, 2023
Texas
1 review
0 helpful votes
Follow Laurie U.
Unfollow Laurie U.
Share Review
Report Review

Loved my glasses!
March 4, 2023

Very good quality! Loved both pair of glasses I ordered! Thank you!

Date of experience: March 3, 2023
California
1 review
1 helpful vote
Follow Michelle W.
Unfollow Michelle W.
Share Review
Report Review

Very transparent
March 4, 2023

I clicked around and I selected my products. By the end I chose a few glasses, 4 I think, and it was way cheaper than if I had just gone to get one pair from a walk-in eyewear store. Plus the prescription, I thought it was a joke at first, but the price is real. There was also the option of paying in installments, which I thought was great! Thank you eyebuydirect <3

Date of experience: March 3, 2023
North Carolina
1 review
0 helpful votes
Follow Gary M.
Unfollow Gary M.
Share Review
Report Review

Just trying to get segment line on my bifocal lower...
March 3, 2023
Updated review

Just trying to get segment line on my bifocal lower,like 14 mm,put it on the information on prescription,order cheapest things could find,do not plan on sending them back,but if segment line is 14 mm,I will order more.
FOLLOW UP 3/03 2023 got the remake of glasses today,110% HAPPY-BIFOCAL LINE EXCELLENT
NOW IF I COULD THIS DONE THE FIRST TIME,INSTEAD OF ORDERING WHERE EBD SAID THIS
HOW WE SET THE BIFOCAL LINE,THEN YOU CAN ORDER THE REMAKE WHERE YOU WANT THEM,the people I talked to said I would have to due the same process and ask for the remake
EBD can check the emai between myself and customer service.If I order again I will abide my there rule
My thoughts if they use computers my bifocal request be there,I know if the lens height will vary,I know exactley what height I need with all my glass height,been wearing glasses for 50 years.If every get get
Over the trouble getting the right height of bifocal height,I will give EBD 10 stars.I am sure I will get over it
Thanks EBD

Date of experience: March 3, 2023

Just trying to get segment line on my bifocal lower...
March 12, 2023
Previous review

Just trying to get segment line on my bifocal lower,like 14 mm,put it on the information on prescription,order cheapest things could find,do not plan on sending them back,but if segment line is 14 mm,I will order more

Date of experience: February 10, 2023
American Samoa
1 review
0 helpful votes
Follow Mikaele B.
Unfollow Mikaele B.
Share Review
Report Review

Not bad!
March 3, 2023

Still new to me. Will provide another comment after another purchase.

Date of experience: March 3, 2023
California
2 reviews
0 helpful votes
Follow Mark R.
Unfollow Mark R.
Share Review
Report Review

I bought 2 pairs that were too small and contacted EyeBuyDirect to return the product. They were quick to accept the return and even gave me the option to pick out my 2 new pairs and they would send the order out immediately while I returned the 2. It arrived 4 days later and fits like a glove.

Date of experience: March 3, 2023
North Carolina
2 reviews
0 helpful votes
Follow Larry J.
Unfollow Larry J.
Share Review
Report Review

Good experience.
March 3, 2023

Prompt and professional service. Good quality glasses.

Date of experience: March 3, 2023
Ohio
1 review
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

Absolutely satisfied
March 3, 2023

They shipped early at 6 am from Youngstown ohio and came THAT SAME DAY! Absolutely fantastic fast delivery, sat somewhere where they wouldn't get damaged.

Date of experience: March 3, 2023
Georgia
1 review
0 helpful votes
Follow Lois I.
Unfollow Lois I.
Share Review
Report Review

Repeat buyer
March 3, 2023

I have purchased from Eyebuydirect in the past also, and have always been happy with the purchase.

Date of experience: March 3, 2023
Ohio
1 review
0 helpful votes
Follow Samantha J.
Unfollow Samantha J.
Share Review
Report Review

Good
March 3, 2023

The experience on the site was easy. I will be ordering again. My only complaint is how heavy my frames are.

Date of experience: March 3, 2023
Connecticut
1 review
0 helpful votes
Follow daysha Z.
Unfollow daysha Z.
Share Review
Report Review

Quick and cute
March 3, 2023

My glasses came in quick and they are so cute. For the price I paid I am so thrilled. Thank you!

Date of experience: March 2, 2023
California
2 reviews
0 helpful votes
Follow Daniel R.
Unfollow Daniel R.
Share Review
Report Review

Great glasses!
March 2, 2023

Easy to follow ordering procedure. 14 day return policy takes the risk out of purchase.

Date of experience: March 2, 2023
Texas
1 review
0 helpful votes
Follow Eleanor V.
Unfollow Eleanor V.
Share Review
Report Review

Nice eyeglasses and affordable
March 2, 2023

I love the fact that it's so easy for me to get a nice pair of eyeglasses & it's affordable. I will purchase more

Date of experience: March 2, 2023
California
1 review
0 helpful votes
Follow analisa G.
Unfollow analisa G.
Share Review
Report Review

Eye glasses
March 2, 2023

In love the cute and stylish frames at such a great deal!

Date of experience: March 2, 2023
New Hampshire
1 review
0 helpful votes
Follow Lillian Q.
Unfollow Lillian Q.
Share Review
Report Review

New Glasses
March 2, 2023

I have never ordered glasses on line until now. These have been wonderful & they fit me great! Will definitely be needing more soon!

Date of experience: March 2, 2023
Texas
2 reviews
0 helpful votes
Follow Cheryl X.
Unfollow Cheryl X.
Share Review
Report Review

Great glasses!
March 2, 2023

Glasses arrived on time and were made according to prescription!

Date of experience: March 2, 2023
Kentucky
1 review
0 helpful votes
Follow Jill M.
Unfollow Jill M.
Share Review
Report Review

Great product
March 2, 2023

Enjoy my product and price - ease of going on line and putting in my prescription

Date of experience: March 2, 2023
New Jersey
1 review
0 helpful votes
Follow Travis N.
Unfollow Travis N.
Share Review
Report Review

It was good n' cheap
March 2, 2023

It was good n' cheap. Took a while to receive but worth it.

Date of experience: March 2, 2023