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Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,664
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,939 reviews

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Texas
1 review
0 helpful votes
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Awesome
March 18, 2023

Awesome website! Really enjoyed the online website shopping

Date of experience: March 17, 2023
Florida
1 review
0 helpful votes
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Great value, worth the wait
March 17, 2023

Beats almost any local eye shop. Just have to be patient

Date of experience: March 17, 2023
Texas
1 review
0 helpful votes
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Generally satisfied
March 17, 2023

Frames are attractive. The virtual try-on feature was helpful. Transition lenses seem to be accurate and work properly. I was expecting to receive my glasses in about 2 weeks, but it took nearly 4 weeks. I received some confusing communications after ordering, which may have contributed to delay. Evidently the various people who contact customers don't talk with each other.

Date of experience: March 17, 2023
Kentucky
1 review
0 helpful votes
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Great glasses
March 17, 2023

Very happy with the quality of the lens and the frame.

Date of experience: March 17, 2023
Florida
2 reviews
0 helpful votes
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Great site and great prices
March 17, 2023
Updated review

Easy shopping and great prices
Delivery can take 1 to 2 weeks depending how busy they are.
I ordered@ eyebuydirect for the last 3-4 years now.

Date of experience: March 17, 2023

Great selection, Great Prices & easy navigation
December 25, 2020
Previous review

Great selection, Great Prices & easy navigation

Date of experience: December 25, 2020
New Hampshire
1 review
0 helpful votes
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Awesome once again!
March 17, 2023
Updated review

Ease of ordering…reasonable time received…good quality of frames…great selection

Date of experience: March 17, 2023

Convenient, self explanatory, ease in ordering
January 29, 2021
Previous review

Convenient, self explanatory, ease in ordering

Date of experience: January 28, 2021
Virginia
1 review
0 helpful votes
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Great glasses
March 17, 2023

My glasses were perfect, my oldest son is happy with his, my youngest son is yet to be seen as this order contained his fist pair of glasses ever.

Date of experience: March 16, 2023
California
1 review
0 helpful votes
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Great prices, great selection, try on feature works fantastic

Date of experience: March 16, 2023
Indiana
1 review
0 helpful votes
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Fair price
March 16, 2023

Fair price in regards to quality. Online system very easy to follow.

Date of experience: March 16, 2023
Missouri
1 review
0 helpful votes
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Love you guys
March 16, 2023

Great, faster than the doctors office, great price and selection

Date of experience: March 16, 2023
Texas
3 reviews
0 helpful votes
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Great price, good service
March 16, 2023

For sure, great virtual try-on feature. And great custom size-finder feature. I mistakenly ordered frames with no metal rods running through the temples, so I don't expect this pair to last very long. But that's on me. This is my 2nd purchase with Eyebuydirect and everything went perfectly.

Date of experience: March 16, 2023
New York
1 review
0 helpful votes
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Great Experience
March 16, 2023

This website is very easy to navigate and order glasses quickly.

Date of experience: March 16, 2023
Texas
1 review
0 helpful votes
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Easy and Fast!
March 16, 2023

Love it! Logged in, placed order, logged off in less than 20 minutes!

Date of experience: March 15, 2023
Maryland
1 review
0 helpful votes
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Great Experience
March 15, 2023

Placed my order for new progressive glasses. My order was completed and delivered in less than a week. The workmanship was spot on and I saved about $200 in the process.

Date of experience: March 15, 2023
Massachusetts
1 review
0 helpful votes
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Old man who can't see
March 15, 2023

Overall the quality is good, it just takes a bit to get them. Ive had issues with the steams coming apart at the hing.

Date of experience: March 15, 2023
New York
1 review
0 helpful votes
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Got it in time
March 15, 2023

Both pairs are great. Came in time and got both pairs at a great price.

Date of experience: March 15, 2023
Florida
1 review
0 helpful votes
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I love Eye Buy Direct
March 15, 2023
Updated review

I have used EBD for at least 8 years and have never been disappointed. I like everything, price, selection and quality.

Date of experience: March 15, 2023

Always great!
September 15, 2019
Previous review

Always great!

Date of experience: September 12, 2019
New York
1 review
0 helpful votes
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Eye love EyeBuyDirect :)
March 15, 2023

I heart EyeBuyDirect! I always buy multiple pairs whenever I make a purchase! Although one of the boxes came a little crushed, that was likely due to shipping and handling and not the way it was packaged. Their customer service department is always helpful with resolving issues.

Date of experience: March 15, 2023
Michigan
1 review
0 helpful votes
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Great quality
March 15, 2023

Great quality glasses for less than half the price price

Date of experience: March 14, 2023
Florida
1 review
0 helpful votes
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Transition Lens
April 14, 2023

I recently purchased two new frames. One was a transition lens that was supposed to have a purple tint to the lens, which I thought would only appear when I was in the sun. I am not sure if I ordered incorrectly or if my expectations were much greater than the product I received. I like the glasses just wish the purple lens was not visible while inside or not in the sun.

Date of experience: March 14, 2023