Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
See all photos
How would you rate Eyebuydirect?
grey stargrey stargrey stargrey stargrey star

Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,662
value
5,189
shipping
5,189
returns
132
quality
5,292
This company does not typically respond to reviews

Instant Feedback

244,916 reviews

We monitor reviews for authenticity

Kansas
1 review
0 helpful votes
Follow Brynna D.
Unfollow Brynna D.
Share Review
Report Review

10/10 RECOMMEND
March 19, 2023

I have always loved every pair of glasses I have gotten from this company and LOVE not having to empty my bank account just to be able to see clearly.

Date of experience: March 19, 2023
Minnesota
1 review
0 helpful votes
Follow Dea Y.
Unfollow Dea Y.
Share Review
Report Review

Cartel sunglasses
March 19, 2023

This is an awesome way to buy prescription sunglasses. I am very pleased with my purchase. I love how you can try them on before buying,it makes choosing way easier.

Date of experience: March 19, 2023
Utah
1 review
0 helpful votes
Follow Amber E.
Unfollow Amber E.
Share Review
Report Review

Great price for glasses
March 19, 2023

Not needing an everyday wear pair of glasses had me look at ordering online as opposed to purchasing through my eye doctor. I only need glasses for at night when I remove my contacts. I was worried about not being able to try them on and that the sizing would be off, but I feel the sizing was pretty close to what the "try on" picture showed.

Date of experience: March 19, 2023
Tennessee
1 review
0 helpful votes
Follow Kate W.
Unfollow Kate W.
Share Review
Report Review

Very nice
March 19, 2023

Very nice, No glitches or mistakes. Very easy to understand.

Date of experience: March 18, 2023
New York
1 review
0 helpful votes
Follow Wendy P.
Unfollow Wendy P.
Share Review
Report Review

Excellent
March 18, 2023

My son asked me to buy glasses from here. I was very skeptical as I never heard of EyeBuyDirect before. Shipped fast, super affordable, saved me over a hundred bucks! Packaged nice! I will definitely buy from gere again!

Date of experience: March 18, 2023
Pennsylvania
1 review
0 helpful votes
Follow Steve H.
Unfollow Steve H.
Share Review
Report Review

Glasses
March 18, 2023

The glasses prescription script seems off, the site work well and my items arrived in good time.

Date of experience: March 18, 2023
Virginia
1 review
0 helpful votes
Follow Ryan D.
Unfollow Ryan D.
Share Review
Report Review

Great experience
March 18, 2023

Easy, fast and simple overall a great experience from start to finish

Date of experience: March 18, 2023
Ohio
1 review
0 helpful votes
Follow Amanda L.
Unfollow Amanda L.
Share Review
Report Review

Great!
March 18, 2023

Loved my glasses. They were perfect. Took about a week to get to me which is way faster than an eye doctor!

Date of experience: March 18, 2023
New York
2 reviews
1 helpful vote
Follow Benedict M.
Unfollow Benedict M.
Share Review
Report Review

I placed an order one month ago. Glasses came in and they were totally wrong. I took them to my eye doctor and he laughed. He said he had no idea what prescription they were. I contacted the company, and they issued me a new pair. I uploaded my script and they said the new glasses would arrive in 2 weeks. I just got the new ones today, and they are also wrong. I have now been trying to get a full refund to my credit card. It was a major hassle. I used their chat option, it took forever to connect. When they did connect, the agent never replied. I had to connect again with the chat option, and again, no reply. AVPOID THIS COMPANY AT ALL COSTS

Date of experience: March 18, 2023
Florida
1 review
0 helpful votes
Follow Eyer M.
Unfollow Eyer M.
Share Review
Report Review

Replacement
March 18, 2023

My Milo's suddenly cracked while I was wearing them. Contact with eyebuydirect.com quickly sent me a new pair for free.

Date of experience: March 18, 2023
New York
1 review
0 helpful votes
Follow Lynne M.
Unfollow Lynne M.
Share Review
Report Review

Crystal Clear Perfect
March 20, 2023

Extremely happy with these. The transitions work great. My husband bought a pair from eye doctor and eye buy direct and the eye doctor ones he is bringing back as they are inferior and prescription is off. Glad there is this option and don't have to pay so much especially if you need a backup pair.

Date of experience: March 18, 2023
Texas
1 review
0 helpful votes
Follow justin E.
Unfollow justin E.
Share Review
Report Review

Awesome
March 18, 2023

Awesome website! Really enjoyed the online website shopping

Date of experience: March 17, 2023
Florida
1 review
0 helpful votes
Follow William X.
Unfollow William X.
Share Review
Report Review

Great value, worth the wait
March 17, 2023

Beats almost any local eye shop. Just have to be patient

Date of experience: March 17, 2023
Texas
1 review
0 helpful votes
Follow Anita H.
Unfollow Anita H.
Share Review
Report Review

Generally satisfied
March 17, 2023

Frames are attractive. The virtual try-on feature was helpful. Transition lenses seem to be accurate and work properly. I was expecting to receive my glasses in about 2 weeks, but it took nearly 4 weeks. I received some confusing communications after ordering, which may have contributed to delay. Evidently the various people who contact customers don't talk with each other.

Date of experience: March 17, 2023
Kentucky
1 review
0 helpful votes
Follow dandkfisher Q.
Unfollow dandkfisher Q.
Share Review
Report Review

Great glasses
March 17, 2023

Very happy with the quality of the lens and the frame.

Date of experience: March 17, 2023
Florida
2 reviews
0 helpful votes
Follow Victoria B.
Unfollow Victoria B.
Share Review
Report Review

Great site and great prices
March 17, 2023
Updated review

Easy shopping and great prices
Delivery can take 1 to 2 weeks depending how busy they are.
I ordered@ eyebuydirect for the last 3-4 years now.

Date of experience: March 17, 2023

Great selection, Great Prices & easy navigation
December 25, 2020
Previous review

Great selection, Great Prices & easy navigation

Date of experience: December 25, 2020
New Hampshire
1 review
0 helpful votes
Follow Cynthia K.
Unfollow Cynthia K.
Share Review
Report Review

Awesome once again!
March 17, 2023
Updated review

Ease of ordering…reasonable time received…good quality of frames…great selection

Date of experience: March 17, 2023

Convenient, self explanatory, ease in ordering
January 29, 2021
Previous review

Convenient, self explanatory, ease in ordering

Date of experience: January 28, 2021
Virginia
1 review
0 helpful votes
Follow CYNTHIA I.
Unfollow CYNTHIA I.
Share Review
Report Review

Great glasses
March 17, 2023

My glasses were perfect, my oldest son is happy with his, my youngest son is yet to be seen as this order contained his fist pair of glasses ever.

Date of experience: March 16, 2023
California
1 review
0 helpful votes
Follow Karen U.
Unfollow Karen U.
Share Review
Report Review

Great prices, great selection, try on feature works fantastic

Date of experience: March 16, 2023
Indiana
1 review
0 helpful votes
Follow Michael M.
Unfollow Michael M.
Share Review
Report Review

Fair price
March 16, 2023

Fair price in regards to quality. Online system very easy to follow.

Date of experience: March 16, 2023