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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
Eyebuydirect Reviews Summary
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
This summary is generated by AI, based on text from customer reviews
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Overall, a top notch experience! I had a failed attempt due to lenses that didn't fit the frames too well, but they were great about the return and the second pair was perfect!
Overall, a top notch experience! I had a failed attempt due to lenses that didn't fit the frames too well, but they were great about the return and the second pair was perfect!
Great service! Loved my new glasses, the color and fit was amazing!
Great customer service and perfect time. No complaints at all. Plus the frames are what I was looking forward to.
Easy to figure out frame size, easy to order, good selection, good price
Many choices of glasses to choose from. Selected several, then chose two.
Extremely easy to choose glasses, try on and checkout.
I have always loved every pair of glasses I have gotten from this company and LOVE not having to empty my bank account just to be able to see clearly.
This is an awesome way to buy prescription sunglasses. I am very pleased with my purchase. I love how you can try them on before buying,it makes choosing way easier.
Not needing an everyday wear pair of glasses had me look at ordering online as opposed to purchasing through my eye doctor. I only need glasses for at night when I remove my contacts. I was worried about not being able to try them on and that the sizing would be off, but I feel the sizing was pretty close to what the "try on" picture showed.
My son asked me to buy glasses from here. I was very skeptical as I never heard of EyeBuyDirect before. Shipped fast, super affordable, saved me over a hundred bucks! Packaged nice! I will definitely buy from gere again!
I placed an order one month ago. Glasses came in and they were totally wrong. I took them to my eye doctor and he laughed. He said he had no idea what prescription they were. I contacted the company, and they issued me a new pair. I uploaded my script and they said the new glasses would arrive in 2 weeks. I just got the new ones today, and they are also wrong. I have now been trying to get a full refund to my credit card. It was a major hassle. I used their chat option, it took forever to connect. When they did connect, the agent never replied. I had to connect again with the chat option, and again, no reply. AVPOID THIS COMPANY AT ALL COSTS
My Milo's suddenly cracked while I was wearing them. Contact with eyebuydirect.com quickly sent me a new pair for free.
Extremely happy with these. The transitions work great. My husband bought a pair from eye doctor and eye buy direct and the eye doctor ones he is bringing back as they are inferior and prescription is off. Glad there is this option and don't have to pay so much especially if you need a backup pair.
Beats almost any local eye shop. Just have to be patient
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members