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business logo of Eyebuydirect

Eyebuydirect

4.6

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From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,658
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,860 reviews

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North Carolina
1 review
0 helpful votes
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Glasses didn't fit right
September 17, 2024

They came in a decent timeframe but were too small and returning them was a difficult process.

Date of experience: September 7, 2024
West Virginia
1 review
0 helpful votes
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Great customer service
September 17, 2024

I got a pair of glasses with progressive lenses that weren't quite centered properly. Customer service responded quickly, did not aske to return anything, and after answering just a few questions they were able to remake my glasses and ship them out quickly. Excellent service and phenomenal prices!

Date of experience: September 7, 2024
North Carolina
1 review
0 helpful votes
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Best Online Discount Eye Glasses site
September 17, 2024

Prices & Selections are great! Love the styles and choices.

Date of experience: September 7, 2024
North Carolina
1 review
0 helpful votes
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Great glasses at great prices
September 17, 2024

I have bought several pairs of glasses from EBD and they've all been good quality, cheap, and looked good. They've lasted a long time and I highly recommend them to friends.

Date of experience: September 7, 2024
California
2 reviews
0 helpful votes
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Love the glasses selection
September 17, 2024

Service is great and easy. Love the wide selections of glasses you guys offer

Date of experience: September 7, 2024
Texas
1 review
0 helpful votes
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Only place I trust with these prices!
September 17, 2024
Updated review

I've been using eyebuydirect since 2018. Customer service is top tier, affordable, and different styles for everyone.

Date of experience: September 7, 2024

I love eyebuydirect!
April 17, 2021
Previous review

I love eyebuydirect! I recommend it to all my friends

Date of experience: April 17, 2021
Illinois
1 review
0 helpful votes
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Happy
September 17, 2024
Updated review

Always good product for affordable the only way a single mom can afford glasses!

Date of experience: September 7, 2024

Love this site
June 30, 2020
Previous review

Love this site

Date of experience: June 30, 2020
Texas
1 review
1 helpful vote
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Discount
September 17, 2024

Im a first responder but yet I can't use my discount. There's a 30% off offer. Why can't I use both?

Date of experience: September 7, 2024
Georgia
1 review
0 helpful votes
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Great glasses and very good price
September 17, 2024

Always a great purchase. Fast delivery, and very durable. Always have affordable choices

Date of experience: September 7, 2024
Tennessee
1 review
0 helpful votes
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Great
September 17, 2024

Great. No issues so far! Would definitely buy again

Date of experience: September 6, 2024
Texas
1 review
0 helpful votes
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Good
September 17, 2024

Good,cheap and very fast, I love my glasses and will wear them everyday

Date of experience: September 6, 2024
New Jersey
1 review
0 helpful votes
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Five Stars
September 17, 2024

Absolutely love all of my glasses! Always get compliments when I wear them!

Date of experience: September 6, 2024
Colorado
1 review
0 helpful votes
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Good experience overall
September 17, 2024

Overall, good. Site can be a little wonky when navigating from one set of frames to another

Date of experience: September 6, 2024
Missouri
1 review
0 helpful votes
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Highly satisfied.
September 16, 2024

The order tracking is a bit weird, but it doesn't take any longer than a conventional specs order through the eye doc. WAY cheaper.

Date of experience: September 6, 2024
Nevada
1 review
0 helpful votes
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I liked that eyebuydirect has coupons and is willing to work with me! They have great choices and help choosing a good shape easy.

Date of experience: September 6, 2024
Minnesota
2 reviews
3 helpful votes
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LOVE THE TRY ON FEATURE
September 16, 2024

Love the virtual try on feature and the prices can't be beat. I generally prefer to buy local but the same glasses at my local eye wear store was 4 times as much, $850 compared to $225 is a no-brainer

Date of experience: September 6, 2024
California
1 review
0 helpful votes
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Great!
July 25, 2024

Loved my glasses, although after two years of wear they did break

Date of experience: July 15, 2024
New Jersey
2 reviews
0 helpful votes
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So far so good...
April 18, 2024
Updated review

So far so good...we will give a new rating once we get them!

Date of experience: April 7, 2024

Confusion re perk but customer service cleared it up
March 3, 2024
Previous review

Confusion re perk but customer service cleared it up

Date of experience: March 2, 2024
New York
3 reviews
1 helpful vote
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Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.

Date of experience: January 1, 2024
Ukraine
1 review
0 helpful votes
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Awesome! Although I'll have to wait until I'm back from college in just over a week to lay eyes on my new glasses, the overwhelmingly positive reviews have me brimming with anticipation. The inclusion of models showcasing the glasses in various displays is a thoughtful touch, providing a clear perspective on how they'll look and fit – a valuable addition to the already helpful reviews. The 'low nose bridge' selection particularly caught my attention, being someone with minimal nose cartilage; I'm accustomed to the constant struggle of glasses slipping down. Looking forward to the snug fit! Thanks for catering to diverse needs

Date of experience: December 20, 2023