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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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They came in a decent timeframe but were too small and returning them was a difficult process.
I got a pair of glasses with progressive lenses that weren't quite centered properly. Customer service responded quickly, did not aske to return anything, and after answering just a few questions they were able to remake my glasses and ship them out quickly. Excellent service and phenomenal prices!
Prices & Selections are great! Love the styles and choices.
I have bought several pairs of glasses from EBD and they've all been good quality, cheap, and looked good. They've lasted a long time and I highly recommend them to friends.
Service is great and easy. Love the wide selections of glasses you guys offer
I've been using eyebuydirect since 2018. Customer service is top tier, affordable, and different styles for everyone.
I love eyebuydirect! I recommend it to all my friends
Always good product for affordable the only way a single mom can afford glasses!
Always a great purchase. Fast delivery, and very durable. Always have affordable choices
Absolutely love all of my glasses! Always get compliments when I wear them!
Overall, good. Site can be a little wonky when navigating from one set of frames to another
The order tracking is a bit weird, but it doesn't take any longer than a conventional specs order through the eye doc. WAY cheaper.
I liked that eyebuydirect has coupons and is willing to work with me! They have great choices and help choosing a good shape easy.
Love the virtual try on feature and the prices can't be beat. I generally prefer to buy local but the same glasses at my local eye wear store was 4 times as much, $850 compared to $225 is a no-brainer
So far so good...we will give a new rating once we get them!
Confusion re perk but customer service cleared it up
Find my GlassesUSA review. This experience was entirely different. I received my order yesterday. 8 days after my order was placed. The frames were not what I expected. I called eyebuydirect.com and requested a return per their policy. No challenge what so ever! The simple fact that I had a human answer and an immediate resolution made all the difference. By the time I hung-up, I had a prepaid, emailed shipping label without any corporate straight-arm nonsense runaround like my terrible GlassesUSA's experience.
Awesome! Although I'll have to wait until I'm back from college in just over a week to lay eyes on my new glasses, the overwhelmingly positive reviews have me brimming with anticipation. The inclusion of models showcasing the glasses in various displays is a thoughtful touch, providing a clear perspective on how they'll look and fit – a valuable addition to the already helpful reviews. The 'low nose bridge' selection particularly caught my attention, being someone with minimal nose cartilage; I'm accustomed to the constant struggle of glasses slipping down. Looking forward to the snug fit! Thanks for catering to diverse needs
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

