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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Glasses always look exactly how I purchase and I get so many compliments.
I love getting glasses from you! All the coupons and sales are great!
Swift and easy way of getting prescription glasses. Would recommend
They have yet to disappoint me. Quality and prices are always good.
When you have an account it remembers all your info. Just bought some more glasses and didn't have to worry about my prescription.
Quick shipping cute glasses lots of options to choose from!
Easy & quick from the comfort of home!
SHIPPING WAS MUCH LATER THAN THAT EXPECTED. I PAID FOR FASTER SHIPPING AND IT STILL TOOK 4 WEEKS TO RECIEVE MY GLASSES
Great Service, Great product, Great Prices! Good Job! Thank You!
I have just ordered 2 pairs of glasses so I have not received them yet.
People love the glasses in fun colors: pink and yellow. That's it.
Always happy with the feel and the look of the frames and glasses.
Been beating down on these you previously sent me & they've held up for 2 years, script hasn't changed, this time imma pony up for the top shelf lenses.
The first time I ordered I got a pair of glasses and sunglasses. I loved both designs! Recently the glasses broke, the screw kept coming undone which caused the frame to separate and the lens to fall. But I was honestly past due for an eye exam and new frames.
I've ordered multiple prescription glasses and sunglasses. Have to rebuild my inventory due to cataract surgery that drastically changed my script
Called support 2 times no help and discounts didn't work :(( ((((
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

