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business logo of Eyebuydirect

Eyebuydirect

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.


eyebuydirect.com
Founded in 2005
Pasadena, CA
+246
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Eyebuydirect Reviews Summary

The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.

This summary is generated by AI, based on text from customer reviews

service
1,656
value
5,189
shipping
5,189
returns
132
quality
5,292
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244,833 reviews

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Georgia
1 review
0 helpful votes
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Great website for quality glasses
September 23, 2024

Glasses always look exactly how I purchase and I get so many compliments.

Date of experience: September 13, 2024
Oregon
1 review
0 helpful votes
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Fast and quick and kind!
September 23, 2024

I love getting glasses from you! All the coupons and sales are great!

Date of experience: September 13, 2024
Texas
1 review
0 helpful votes
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Great experience
September 23, 2024
Updated review

Swift and easy way of getting prescription glasses. Would recommend

Date of experience: September 13, 2024

Great experience
March 3, 2020
Previous review

Great experience

Date of experience: February 28, 2020
California
1 review
0 helpful votes
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Love this company.
September 23, 2024

They have yet to disappoint me. Quality and prices are always good.

Date of experience: September 13, 2024
Georgia
1 review
0 helpful votes
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Make sure you make an account
September 23, 2024

When you have an account it remembers all your info. Just bought some more glasses and didn't have to worry about my prescription.

Date of experience: September 13, 2024
Arizona
1 review
0 helpful votes
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Happy
September 23, 2024
Updated review

Quick shipping cute glasses lots of options to choose from!

Date of experience: September 13, 2024

Easy & quick from the comfort of home!
February 19, 2024
Previous review

Easy & quick from the comfort of home!

Date of experience: February 19, 2024
Arkansas
1 review
0 helpful votes
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Good
September 23, 2024

Awesome and really organized. Fun and diverse catalog to look through!

Date of experience: September 13, 2024
Texas
1 review
0 helpful votes
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SHIPPING
September 23, 2024

SHIPPING WAS MUCH LATER THAN THAT EXPECTED. I PAID FOR FASTER SHIPPING AND IT STILL TOOK 4 WEEKS TO RECIEVE MY GLASSES

Date of experience: September 13, 2024
New York
1 review
0 helpful votes
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Good
September 23, 2024

Good yay, i'm happy with the orders i've made for me and others

Date of experience: September 13, 2024
Arkansas
1 review
0 helpful votes
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Been using Eye Buy for years!
September 23, 2024

Great Service, Great product, Great Prices! Good Job! Thank You!

Date of experience: September 13, 2024
Mexico
1 review
0 helpful votes
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SO FAR SO GOOD
September 23, 2024

I have just ordered 2 pairs of glasses so I have not received them yet.

Date of experience: September 13, 2024
Texas
1 review
0 helpful votes
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Great!
September 23, 2024

Beautiful design options with affordable prices for active lifestyle.

Date of experience: September 13, 2024
California
1 review
0 helpful votes
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Keep the compliments coming!
September 23, 2024

People love the glasses in fun colors: pink and yellow. That's it.

Date of experience: September 13, 2024
Pennsylvania
1 review
0 helpful votes
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Great frames for a great price.
September 23, 2024

Always happy with the feel and the look of the frames and glasses.

Date of experience: September 13, 2024
Missouri
1 review
0 helpful votes
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DURABLE!
September 23, 2024

Been beating down on these you previously sent me & they've held up for 2 years, script hasn't changed, this time imma pony up for the top shelf lenses.

Date of experience: September 13, 2024
Tennessee
1 review
0 helpful votes
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Good deal, cute glasses
September 23, 2024

The first time I ordered I got a pair of glasses and sunglasses. I loved both designs! Recently the glasses broke, the screw kept coming undone which caused the frame to separate and the lens to fall. But I was honestly past due for an eye exam and new frames.

Date of experience: September 12, 2024
Wyoming
1 review
0 helpful votes
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Great prices and service
September 23, 2024

I've ordered multiple prescription glasses and sunglasses. Have to rebuild my inventory due to cataract surgery that drastically changed my script

Date of experience: September 12, 2024
Minnesota
1 review
0 helpful votes
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Easy and fast
September 23, 2024

Sunglasses get scratched easily. New upgrade or fix for this?

Date of experience: September 12, 2024
Massachusetts
1 review
1 helpful vote
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Took forever and deals wouldn't work
September 23, 2024

Called support 2 times no help and discounts didn't work :(( ((((

Date of experience: September 12, 2024
North Carolina
1 review
0 helpful votes
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New
September 23, 2024

Good service, easy use of application.
Several nice styles

Date of experience: September 12, 2024