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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Always easy and great prices when ordering from eyebuydirect
I was very happy with the ease of picking my glasses and also with the discount available!
Easy to use. Glasses came quickly. I love the try on feature which make everything more comfortable
Great products and simple to input your prescription glasses!
I am very please with my first purchase and have ordered another pair. They are better quality than the last pair I purchased through a highly advertised company.
Not many new inexpensive styles to choose from. Wish the transitions got darker
Ive bought two pairs in the past and absolutely love them and where them everyday
This company is the best! Affordable eyeglasses for everyone
So far I am loving my frames! Will definitely order again! Great quality!
This is my go-to site for ordering my entire family's glasses.
The selection is nice, but lenses are pricey. Other sites are more affordable.
Services are good, but I wish there were more options for transition lenses.
The shipping is a little late most of the time bit the price and quality is good
I enjoy the styles and the different selection. Scrolling can be a little difficult, hard to get back to your search.
Glasses are like an accessory! If you have to wear them you should be able to have several pairs COLORS! I've been ordering from EBD for 6 years!
Never had an issue! Great prices and great promos.
Incredible buying experience! I love the affordable options to eyeglasses. Especially with having a toddler is nice to be able to get new glasses when they break or get badly scratched
Providing some tools to tighten would be very helpful as everyone is different
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

