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EyeBuyDirect.com sells prescription eyeglasses and frames, as well as sunglasses.
The company has garnered a solid reputation for providing affordable, quality eyewear, with many customers praising the extensive selection and effective virtual try-on feature. Satisfaction with product quality is prevalent, particularly for prescription glasses, which are often noted as a cost-effective alternative to traditional retailers. However, concerns regarding slow shipping times and excessive communication, particularly following orders, have been highlighted as significant drawbacks. While most customers express overall satisfaction, the inconsistency in delivery and customer service experiences indicates room for improvement in operational efficiency and support responsiveness.
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Great selection of glasses, I refer people to the site all the time
Pretty good but it could be more specific thanks why do i have to add so many characters
Love working with EyeBuyDirect...I love how well the virtual try on works, the prices, and the return policy. They also have such amazing frame options!
Love shopping here so convenient and great glass options! Past customer and will be back again!
I've gotten many pairs of glasses. Love them all. So many great choices and good price. Wish there would be free shipping! Wishful lthinking
The glasses were good. I am now looking forward for better glasses.
Very well made durable glasses and tons to chop from at a great price
These are the best glasses i had in 50 years. Well made and wear well.
A little confused the first time placing order entering my prescription. One set of lenses seemed a little off but I probably entered something wrong on my end.
I like the customizability of the glasses. I got a pair of prescription sunglasses that were perfect. I have since had LASIK and liked my old sunglasses so much I ordered a new pair without the prescription.
Indeed, there may be be other foreign sites offering lower prices, but for the quality/value ratio, this remains one of the best.
Good selection, easy ordering and good value
Easy to use and plenty of options. The selection is a wide variety and delivered to you with accuracy
Have been pretty big or loose the last two pair but hard to return without printer or box
Always helpful customer service and great products. Happy customer
I've bought about 7 pairs of glasses from Eye Buy Direct and I love that it's easy, affordable, and they are great at returns if it doesn't quite work out. I'm in love with them!
Great prices and fast delivery, easy to order. Thanks so much.
Lost track on how long Ive been all my glasses with Eyebuydirect.
Prompt, excellent service. Cant beat prices and selection. App gets better everyday.
Keep it up.
I found the one that is perfect for me! I love their in house brands!
This is my second time buying from eyebuydirect.com and after checking other sites I'm always impressed with EBD's selection and the ease of their ordering process.
Have purchased several pairs of glasses over the years from Eye Buy Direct—always great service, always great product. Prescriptions in lens have always been perfect per my ophthalmologist. Highly recommend.
Answer: Or you can be like me and have not received your order after more than a month of waiting. Granted, I'm in Guam, but given that the USPS works here pretty much the same way it works in the states, no other retailer has any problem getting their packages to me in a timely manner. The company has sent me two different tracking numbers for the same package. The tracking report from the post office says the package was supposed to be here 12 days ago and the last time it appears the package was scanned was 24 days ago. I have emailed the company multiple times and every time they reply with some generic apology and continue to stall. The package clearly got lost in the mail, I get that and I am typically a reasonable person but any respectable merchant intent on providing good customer service in today's online marketplace would have owned up to the issue and offered a refund or have already shipped out a replacement product. They've done neither. Does it mean they are bad people running a bad business? Probably not. However, it does mean there are probably better companies out there to give your business to who won't take so long to get you your glasses.
Answer: It depends on the frame. Some are plastic, some are metal, and there are other materials used as well. The descriptions will indicate the materials they are made out of. I've ordered 3 pairs from EBD ($6 and $9 pairs--cheapest there are) and they are excellent quality. An equivalent pair of frames alone from the store would have cost $150+, not including lenses.
Answer: I received two pairs very quickly but was very disappointed when i put them on only to find out the prescription was completely wrong. There are no refund or exchange directions in your website or with the packaging, so I did not know the number to call. Please get in touch with me asap about exchanging the glasses for ones with the correct lenses. Thank you very much. My name is Ellen Mazzeo Larkfield road East norport, ny Phone: 917-763-0092 I the glasses came without any paperwork and I do not have the order number that was originally used on both pairs. I bought them within this past month or so. (This is after returning a pair that I sent back for the same problem(. Please call me or email me so I can figure out how to correct this error. Or please send me your customer service phone number that I can talk to someone live. Thank you. Emazzeo

